IT Helpdesk Manager
- Hiring Organisation
- Nextech Group Limited
- Location
- Aylesbury, Buckinghamshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £50,000
Lead, mentor, and develop a team of support engineers across both technical and customer service disciplines. Conduct regular 1-2-1s, performance reviews, coaching sessions, and team meetings. Support recruitment activities, onboarding, and ongoing staff development. Foster a positive, collaborative, and high-performing team culture. Manage ticket allocation, workload … Management role. Strong 3rd Line technical support experience with the ability to troubleshoot and resolve complex infrastructure and end-user issues. Proven experience mentoring, coaching, or leading technical teams. Strong Microsoft 365 administration and Windows endpoint management experience. Good understanding of networking fundamentals, infrastructure support, and cybersecurity best practices. Excellent ...