Service Desk Coordinator
Aylesbury, Buckinghamshire, United Kingdom
Pertemps Aylesbury
Act as the first point of contact for clients, logging service requests and scheduling engineers. - Scheduled/planned maintenance and emergency callouts as required - Manage and monitor the Service Management System to ensure all jobs are correctly logged and updated as required - Assign jobs to engineers, track progress, and ensure Service Level Agreements (SLAs) are met. - Communicate job status … schedules, meetings, etc - Ensure compliance with industry standards and assist with audit preparation. Requirements: - Previous experience in service desk, scheduling, admin roles and service sector - Excellent organisational, multitasking, and time management skills - Strong communication and customer service abilities - Good knowledge of Microsoft Office Suite (Word, Excel, Outlook) and CRM/Service Management software - Ability to work under More ❯
Employment Type: Permanent
Salary: £27000 - £35000/annum
Posted: