Service Desk Manager
- Hiring Organisation
- Breedon Group plc
- Location
- Bakewell, Derbyshire, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- Competitive salary
support effective coordination with resolver teams and stakeholders during high-priority incidents. Key Responsibilities See attached JD for full role details Service Desk Management Incident Coordination Team collaboration within and outside of department. Drive continual service improvement initiatives. Report on performance, incident trends, and operational metrics. Drive forward industry … practices within the business. Provide training and guidance to the Service Desk team. Skills, Knowledge & Expertise Experience/Skills & Knowledge Proven Leadership and Team Management Incident Coordination Technical Proficiency - IT infrastructure, systems, and services (e.g., Windows, Office 365, networks, cloud solutions). ITIL Framework Knowledge Personal Attributes/Behaviours ...