Service Desk Analyst - Level 2 (Fixed term contract -6 months)
- Hiring Organisation
- 17918
- Location
- Ballymena, County Antrim, United Kingdom
software issues. Follow up with customers, provide feedback, and see problems through to resolution. Update customer data and produce activity reports. Work within Active Directory/Group Policies/M365 Admin Contribute to ongoing improvement projects. Log incidents and respond to service requests accurately, Experience … supporting, implementing, and managing IT services. Incident logging & resolve Troubleshooting users IT issues. End user IT support. Hands on experience using and administering Active Directory, Office 365, desktop applications Proven experience in network administration, configuration and securing network environments. Demonstrates an analytical approach to problem solving. ...