IT Service Management Analyst
- Hiring Organisation
- Hireful
- Location
- Banbury, Oxfordshire, South East, United Kingdom
- Employment Type
- Permanent, Work From Home
- Salary
- £40,000
Kick your ITSM career up a notch by joining a fast-growing software technology company looking for a hands-on Service Management Analyst to help shape how they deliver customer support. Reporting and partnering directly with the Head of Customer Success, and working closely with Product and Engineering … coordination through to customer communication and post-incident review ( NOT fix; we have 1st through 3rd line support functions) Build a lightweight problem management practice that drives recurring issues to a permanent fix with Engineering & Product. Act as the bridge between Customer Success, Product and Engineering, defining clear escalation ...