1st Line Customer Support Engineer
- Hiring Organisation
- Dura-ID Solutions Ltd
- Location
- Barnsley, South Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent
Purpose Reporting to the Technical Sales Manager, the 1 st Line Customer Support Engineeris responsible forproviding professional and effective technical support to customers across the UK. Based at the Tankersley (Barnsley) site, this role is key tomaintainingand enhancing Dura-IDs growth and reputation by supporting customers with technical issues … with our customers. Carry out on-site hardware repair and support work at the Tankersley site. Advise customers on printing solutions and consumables. Manage customer support andconsumablescontracts, including renewals and billing. Coordinate technical support with third-party suppliers. Maintainaccurateticket information and records inourCRM system. Work collaboratively with sales ...