Service Desk Manager
- Hiring Organisation
- 360 Resourcing
- Location
- Barnsley, South Yorkshire, Yorkshire, United Kingdom
- Employment Type
- Permanent, Work From Home
/service desk environments, supporting end users in a business setting Experience acting as an escalation point for complex technical or operational issues Technical Skills Strong day-to-day administration of Microsoft 365, including: User management Licensing Mailboxes and shared mailboxes Windows Server Print Server Home working Support General … informal feedback Comfortable setting expectations Operational & Process Skills Experience improving support processes, documentation, and knowledge bases Strong understanding of SLA-driven environments Communication & Personal Skills Excellent communication skills, both technical and non-technical Ability to engage confidently with users, management Calm, professional approach under pressure Strong organisational ...