Customer Success Manager (Education, UK)
Basingstoke, England, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
JR United Kingdom
proactively resolve potential barriers to adoption, addressing any resistance or challenges faced by stakeholders. Support, Troubleshooting, and Guidance Develop a deep technical understanding of the Blackout Education platform, including iOS and Android app functionalities, to confidently provide expert support and detailed explanations to school clients. Provide timely, effective, and empathetic technical and educational support to all Blackout Education users … providing clear insights into platform performance, stakeholder feedback, and progress towards educational goals. App Store Management and User Feedback Actively monitor and manage Blackout Education app listings on the Apple App Store and Google Play Store, ensuring accurate information and responding promptly to user reviews. Engage with app users (including students and parents) to provide support, address concerns, and More ❯
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