11 of 11 ITIL Jobs in Basingstoke

escalating where these are about to fail Project support and deployment as required Any other reasonable task as required by the IT Department ITIL V4 Foundation qualification (or willing to attend the course and sit exam) - essential MCP certification - desirable Customer service qualification or course sat – desirable At our firm ...

experience with ITSM tools such as ServiceNow, BMC Remedy, BMC Helix, CA Service Desk, Cherwell, Freshworks, or ManageEngine . Strong working knowledge of ITSM, ITIL, ITOM, and eTOM processes. Experience designing secure, large scale ITSM solutions across complex estates. Solid understanding of Windows Server, Active Directory, SQL Server ...

e.g. transition planning, cost/resource modelling, governance framework definition, and risk/dependency management). Professional certification in MSP, PMI-ACP, PRINCE2 Practitioner, ITIL, and/or other Agile frameworks. ...

ability to explain technical information clearly to non-technical users. Ability to work collaboratively across teams and business areas. Experience working within an ITIL environment (ITIL Foundation preferred). Willingness to travel occasionally, including internationally. ...

Policy, SQL, SQL Server or PKI and Certificate Management Scripting skills with tools like -Powershell, SQL, JavaScript or Similar Experience working in ITSM/ITIL environment - Certifications are highly desirable Experience working with on - prem, hybrid cloud and cloud native environments Eligible for high level DV clearance - if not already ...

including supplier ecosystems. Familiarity with Defence and Government governance frameworks (MOD, GDS, ISO, JSP440). Professional certifications such as MSP, PRINCE2 Practitioner, PMI-ACP, ITIL, or Agile frameworks. Excellent stakeholder engagement and communication skills, with the ability to influence at senior levels. Please apply with a copy of your ...

Agile team to support secure, resilient tooling implementations. Provide subject matter expertise across ITSM processes and tooling. Essential Skills Strong experience with ITSM/ITIL tooling (e.g., ServiceNow, BMC Remedy/Helix, CA SDM, Cherwell, Freshworks, ManageEngine ). In-depth knowledge of ITSM/ITIL/ITOM/eTOM frameworks … ITIL v4 preferred). Architecture and implementation of secure enterprise solutions. Technical knowledge including Windows Server, Active Directory, SQL/SQL Clustering, PKI . Scripting and integration experience: PowerShell, SQL, JavaScript, REST, C#, Power BI . DV clearance (essential) For immediate consideration, please apply with a copy of your ...

solutions of significant size and complexity. Your transferable skills and experience: Extensive experience in the design, installation, configuration and customisation of various ITSM/ITIL/Service Desk Tooling technologies which should ideally include technologies from one or more of the following: CA Service Desk Manager BMC Remedy BMC Helix … ServiceNow Extensive experience of working within the bounds of ITSM/ITOM/ITIL/eTOM processes, ideally, with accompanying certifications (E.g. ITIL v4 certified). Extensive knowledge and experience in the design and implementation of highly secure, highly resilient, large scale ITSM tooling solutions for cloud, on-premises ...

service operations, adherence to SLAs, and continuous improvement of IT service performance. The ideal candidate has a strong capacity management background, deep knowledge of ITIL practices, a strong understanding of VMware infrastructure Capacity and a proven ability to manage service teams and client expectations in a dynamic environment. Key Responsibilities … Oversee end-to-end delivery of Capacity Management services across infrastructure, support functions and close collaboration with the customer. - Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. - Develop and maintain capacity plans, forecasts, and models for VMware environments. - Monitor service performance metrics, analyse ...

Delivery Manager , you will own service performance across infrastructure and support functions, working closely with customers and internal teams. You will operate and mature ITIL service management processes, with a strong focus on capacity, performance, and availability management. The role includes developing service plans, forecasts, and models for VMware environments … Delivery Manager Strong experience in service delivery management within secure IT environments. Proven background in capacity management and service performance assurance. Good understanding of ITIL frameworks , with certification preferred. Experience working with VMware based infrastructure . Strong stakeholder management, communication, and issue resolution skills. Analytical mindset with the ability ...

Oversee end-to-end delivery of Capacity Management services across infrastructure and support functions, ensuring close collaboration with the customer. • Own and execute the ITIL Capacity Management process, including Business, Service, and Component Capacity Management. • Develop and maintain capacity plans, forecasts, and models for VMware environments. • Monitor service performance metrics … resolve issues and implement improvements. Required Skills & Qualifications: • Strong experience in managing Capacity in IT service environments. • Profound understanding of IT service management frameworks; ITIL v3 or v4 certification is preferred. • Experience with VMware infrastructure Capacity Management. • Excellent communication, stakeholder management, and conflict resolution skills. • Strong analytical and problem-solving ...