4 of 4 ITSM Jobs in Basingstoke

Ensure full compliance with ITIL practices, Trust policies, and information security requirements. What Were Looking For: At least 5 years' experience in an IT service management or desktop support environment. Knowledge of Windows 10 deployments, SCCM, Active Directory, remote access tools (RDP, Citrix). Strong customer service, troubleshooting and documentation More ❯

really makes a difference. Key responsibilities: Provide 2nd Line support within a team of experienced infrastructure engineers Respond to incidents and service requests using ITSM toolsets Monitor and manage infrastructure using Event Management tooling (SolarWinds and SCOM) Escalate issues as needed while maintaining communication with stakeholders Support high-profile users … and resolve technical issues Contribute to the maintenance and enhancement of Windows-based systems and environments Essential skills and experience: Hands-on experience using ITSM tooling in a live service environment Strong working knowledge of Event Management tools including SolarWinds and SCOM Proficient with MECM and SCCM for patching, deployment More ❯

really makes a difference. Key responsibilities: Provide 2nd Line support within a team of experienced infrastructure engineers Respond to incidents and service requests using ITSM toolsets Monitor and manage infrastructure using Event Management tooling (SolarWinds and SCOM) Escalate issues as needed while maintaining communication with stakeholders Support high-profile users … and resolve technical issues Contribute to the maintenance and enhancement of Windows-based systems and environments Essential skills and experience: Hands-on experience using ITSM tooling in a live service environment Strong working knowledge of Event Management tools including SolarWinds and SCOM Proficient with MECM and SCCM for patching, deployment More ❯

2nd and 3rd Line engineers. Your role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to the role. Required Skills: - ITSM Tooling - Event Management Tooling (SolarWinds and More ❯