What you'll be doing Supporting end users via phone, email and in-person with IT issues across hardware, software and networks Logging, documenting and managing incidents using an ITSM system Assisting with onboarding/offboarding, device setup, account creation and support Shadowing experienced IT team members and gradually taking ownership of 1st line support tickets Helping maintain technical documentation More ❯
high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the ITServiceManagement Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with internal teams, customers More ❯
enterprise and custom-built applications. Investigate, troubleshoot, and resolve application issues, coordinating with development teams as needed. Manage incident, service request, and problem tickets through the ITServiceManagement (ITSM) system. Participate in diagnosing issues, system upgrades, patch management, and application deployments, sometimes with customers. Assess and prioritise resolution of configuration and deployment issues in line with customer SLAs. Maintain More ❯
as a 3rd Line Cloud Support Network Engineer. This role is crucial for assisting a high-profile user community, involving daily interactions with customers and stakeholders, and utilising ITServiceManagement Toolsets. Monitoring of Event Management tooling, triage, and escalation are critical aspects of this position. Day-to-day of the role: Assist in the monitoring and management of network … operations using Event Management tooling. Provide high-level technical support and troubleshooting for network issues. Engage daily with customers and stakeholders using the ITServiceManagement Toolset. Triage and escalate issues as necessary to ensure rapid resolution. Maintain and manage network security protocols and configurations. Required Skills & Qualifications: Proficiency with VCenter NSX-T. Experience with Cisco Firepower Management Centre. Strong More ❯
