1 of 1 Knowledge Management Jobs in Basingstoke

contact for any service-related enquiries. The Service Delivery Manager will help deliver customer value by maximising the IT service quality. You will build knowledge management of our customer's environment by understanding and aligning with three main service streams: people, processes, and technology. The successful candidate will … closely with the internal Nomios Technical Assistance Centre (nTAC) to ensure positive outcomes for customers Overseeand execute core ITIL processes for customers (Major Incident Management, Change Management, and Problem Management) Define,maintain, and improve Service Reporting Identifyareas for improvement across the Service Delivery landscape; own improvement initiatives … communication skills Degree(preferably Business or Information Technology), or equivalent work experience ITknowledge/experience Ability to build strong, trusting relationships quickly Knowledgeof Service Management tools, such as: CRM, Salesforce, Confluence, Power apps, Microsoft 365 Strong team player Ability to work under pressure, handling escalations calmly and competently Abilityto More ❯