Information Technology Graduate
Basingstoke, England, United Kingdom
Tomato Energy
in-person. Diagnose and resolve hardware, software, and network issues. Assist users with password resets, account lockouts, and other common technical problems. Incident Management Log all incidents and service … requests in the ticketing system. Ensure all tickets are updated regularly with accurate information. Escalate unresolved issues to second-line support or relevant teams. System Maintenance Perform routine maintenance tasks, such as software updates and patch management. Set up and configure new computers, software, and peripherals for users. Assist … knowledge-sharing initiatives. Stay current with emerging technologies and industry best practices. Key Skills and Qualifications Education : Bachelor's degree in Computer Science, Information Technology, or a related field. Technical Proficiency : Basic knowledge of computer hardware, operating systems (Windows, macOS, Linux), and common software applications. Problem-Solving Skills more »
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