Liaising with 2 nd line and 3 rd party support teams to resolve calls as soon as possible Desired skills: Basic IT knowledge (familiar with O/S systems, Microsoftoffice, printer configuration, email troubleshooting, Use of Active Directory/Exchange etc...) Fixing issues via phone and remote access to various hardware devices (PCs, laptops, Printers, C … P devices, Audio visual equipment...) Fixing issues via phone and remote access to various software programs (K8 Client management, CAD, SAP, Red prairie, RMS Call Management, MicrosoftOffice etc) Experience of using call management software Experience of working in a service desk environment Excellent telephone manner and customer service Ability to cope under pressure Full training provided … s also gives you control of your own work/life balance. Here are just some of the benefits you can expect when you become part of the Office Angels team: Employed directly with Office Angels, meaning we're always on hand to ensure you're being well looked after Eye care vouchers and money towards More ❯
experienced IT team members and gradually taking ownership of 1st line support tickets Helping maintain technical documentation and knowledgebase articles Gaining hands-on exposure to tools like Active Directory, Microsoft 365, networking tech and more Learning how to troubleshoot OS, software, and infrastructure issues in a live environment What you'll bring A real passion for IT and problem … GCSEs including English (Grade 5/C) and Maths (Grade 4/C) A Level 3 IT Support qualification or desire to work towards one Some familiarity with Windows, MicrosoftOffice, and networks is a bonus Why this role? You'll gain hands-on IT experience in a supportive, real-world setting - with a genuine path to More ❯
Basingstoke, Hampshire, South East, United Kingdom
LA International Computer Consultants Ltd
months initially with view for extensions Your experience: * Good understanding of Exchange 2013 or latest versions. * Good Understanding of Communication LCS/OCS/LYNC * Good understanding of MicrosoftOffice SharePoint Server 2003/2007/2010 and SharePoint Designer * Knowledge must include architectural design, web parts, management and troubleshooting with a focus on planning, deploying, and More ❯
Basingstoke, Popley, Hampshire, United Kingdom Hybrid / WFH Options
Smartsearch Recruitment
charts & tables High level of organisational skills A confident communicator with the ability to build rapport and relationships with customers, internal stakeholders and suppliers. Good level of competency in MicrosoftOffice Suite (Word, Excel, PowerPoint, Outlook) and other systems. Experience of SAP would be beneficial. A positive attitude, team player mentality, and a customer-centric approach. Knowledge More ❯
accurate records Adapt to changing priorities and contribute to a flexible working environment Candidate Profile Technical experience in the electronics industry. Methodical and organised approach to work. Proficient in MicrosoftOffice and manufacturing systems (e.g., Sage or SAP). Strong communication and interpersonal skills. Ability to work independently and lead by example. If you're an experienced More ❯