2 of 2 Problem Management Jobs in Basingstoke

maintenance activities. You engage in automation activities, perform root cause analysis (RCA), and remediation. Knowledge of production support process including incident/change/problem management, call triaging, and critical issue resolution procedures. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES: Infrastructure Operations and Production Support of container technologies and orchestration … platforms (Docker UCP, Kubernetes, OpenShift, etc.) OpenShift/Docker/Kubernetes deployment, configuration, scaling and management of containerized applications. Contribute to automation and self‐service patterns (templates, scripts, IaC modules) that enable rapid, standardized environment creation for experimentation and production GenAI workloads Openshift Enterprise Support Working with tools surrounding ...

across automation, resilience design and technical leadership. The Role You will be involved in: Responding to complex escalations from 3rd Line engineers Assisting in Problem Management investigation and root cause analysis Extensive work with VMware products and associated monitoring Creating opportunities to automate manual tasks to drive efficiency … reduce downtime Identifying single points of failure and designing resilience into the service Managing obsolescence across applications and operating systems Collaborative working with the Management Team Daily contact with customers and stakeholders through the IT Service Management toolset Managing high profile senior escalations and requests Key Experience Required ...