1 to 3 of 3 Service Delivery Jobs in Basingstoke

Basingstoke Full Time On site We are looking for a Migration Architect to work as part of a multi skilled agile team, including security, service and management where teamwork is paramount. Due to the nature of this work, candidates must have live, valid DV Clearance prior to starting work. … Media, Scripts, configuration), support the systems integration with the wider solution, support and direct the creation of supporting documentation necessary to support the releases delivery into live service. Identification of the applications service requirements in order to ensure reliable operation specifications in accordance with agreed standards. The provision … of application maintenance and support services, either directly to users of the applications or to service delivery functions. Your experience Experience of the delivery of Windows Enterprise infrastructure into high threat critical national infrastructure programmes. Experience of meeting expectations around governance, system security, the need for administrative more »

interface with customers during incidents, providing clear and reassuring communication. Technical Queries: Address customer inquiries with confidence and clarity. Prioritize Customer Needs: Conduct regular service delivery meetings to enhance customer satisfaction. Incident Reporting: Ensure timely and accurate reporting of security incidents to senior management and stakeholders. Team Leadership … analytical abilities to troubleshoot and develop efficient solutions. Crisis Management: Maintain composure and lead effectively during high-stress incidents. Operational Excellence: Metrics Matter: Monitor service level agreements (SLAs) and investigate deviations. Documentation and Compliance: Maintain comprehensive records of procedures and training requirements. Cross-Functional Collaboration: Work with internal departments … such as IT, Risk Management, and Compliance to ensure a holistic approach to security. Third Party Collaboration: Ensure external vendors and service providers align with SOC's security objectives and standards. Resource Allocation: Efficiently allocate resources to ensure optimal SOC performance. Qualifications Proven experience in a leadership role within more »

specialist provider of IT Infrastructure and Support Services for over 25 years. Our core services are support desk, on site engineering, project management and delivery, storage and logistics and technical consultancy. We encourage our colleagues to progress, including into other teams and departments. Join our friendly company with a … travel to customers in Hampshire and the surrounding area. Skills Required: Supporting internal teams and knowledge sharing Reacting quickly to escalations and communications from Service team Managing your daily assigned workload effectively and efficiently Resolving or progressing incidents Maintain service delivery against Key Performance Indicators. Strong knowledge more »