1 to 25 of 62 Service Delivery Jobs in Hampshire

seeking a highly skilled and experienced IT Service Delivery Manager to join our team in the Defence sector. The successful candidate will play a pivotal role in ensuring the delivery of high-quality IT services to support critical defence operations. This role requires strong leadership skills, technical … expertise, and the ability to manage complex service delivery requirements within a highly regulated environment. The candidate must hold an active SC Clearance and be a British national. Key Responsibilities: Service Delivery Management: Lead the delivery of IT services to meet both operational and strategic ...

POSITION SUMMARY The Service Delivery Manager (SDM) ensures the organisation delivers against contracted service obligations defined in the signed service agreement. Beyond SLA and KPI compliance, the SDM maintains a clear, current understanding of true service quality by building strong, mutually respected relationships with … client stakeholders, ensuring the basics are done right while driving continual service improvements and value-add opportunities. Working across a portfolio of accounts and acting as the official ‘voice’ of the customer, the SDM works closely with the client, internal service operations, and sales teams to ensure effective ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Service Delivery Managers for a contract opportunity overseeing the delivery of IT services within a Contact Centre Support Team. This role would suit someone … with a strong technical background and deep ITIL knowledge who has managed service teams and client expectations in a dynamic environment and is looking to develop further across secure service delivery. The Role You will be involved in: Overseeing end-to-end delivery of IT services across ...

Description Job Title: NDH(D) Service Delivery Manager Contract: 12-month contract (potential for extension) Security: SC required or ability to obtain Purpose of the Role The Service Delivery Manager supports the delivery and continuous improvement of the NDH(D) service in alignment with … ITIL v3 and Defence/public‐sector governance standards. The role ensures that the service is delivered efficiently and to agreed OLA and KPI levels, that performance is monitored, and that service improvements are implemented to meet evolving customer needs and the strategic direction set by Maritime Digital ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide … leadership, coaching, and direction to develop a high-performing team capable of delivering outstanding customer service. You will play a pivotal role in shaping service delivery strategy, strengthening client relationships, driving continuous improvement initiatives, and ensuring our services remain efficient, reliable, and aligned to both customer expectations ...

groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Operations Delivery Lead Location: Hampshire Area (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful candidate … Kingdom. Some roles may also be subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. The Operations Delivery Lead is a strategic leadership position within our client's Aerospace and Defence Division. You will be responsible for end-to-end operational delivery ...

client, a specialist organisation within the defence and security sector, is seeking a DV-cleared Service Delivery Manager for a contract opportunity. The role will oversee end-to-end service delivery, manage customer relationships and ensure that operational, commercial and technical requirements … high standard. Key Responsibilities: Act as the main point of contact for service-related matters, building strong relationships with customers and resolving issues promptly. Take ownership of customer requests, incidents and get-well plans through to resolution, providing regular updates and supporting post-incident reviews. Ensure all incidents ...

groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Managed Service Lead(Security) Location: Hampshire (onsite 5 days per week) Our client is looking for an experienced technical team lead responsible for the DMZ Managed … based role responsible for ensuring the right skills are in place at the right time to meet client demand, working closely with account leadership, delivery teams, and recruitment. We are committed to building an inclusive workplace where everyone can succeed. We actively encourage applications from neurodiverse individuals, women ...

Requirements Lenovo Solutions & Services Group (SSG) is looking for a customer-focused and technically skilled Field Technical Consultant (FTC) to join our EMEA delivery organization. In this role, you will act as a trusted advisor for strategic customers, driving service excellence, managing critical escalations, and helping organizations maximize … services. You will combine technical expertise, customer relationship management, and analytical problem-solving to deliver exceptional customer experiences while proactively identifying opportunities for service improvement. As part of the EMEA Delivery team, you will report directly to the Director, DWS Delivery - EMEA and collaborate with customers, support ...

experienced Service Manager looking to broaden your service design expertise in high-profile, secure client environments where precision matters? or do you already have service design experience and want a fresh challenge? Joining our established Service Management team as a Service Design Manage … designing end-to-end services for distinguished client accounts operating within secure environments. You’ll work closely with Solution Architects, project teams and service leaders to turn requirements into robust, scalable service models – ensuring services are designed right first time and are ready for successful delivery ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

Senior Service Manager Position: Senior Service Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £40,000 + Overtime + Benefits + Company Profit Share Hours: 37.5 hours per week The Role Working in a team of three Senior Service Managers, reporting to the Service Delivery Manager, you will form part of a well-established service management team. You will be helping to lead the delivery of high-quality IT support services and drive continuous improvement across our operational environment. You will be responsible, as a team, for the delivery ...

National Security missions. Our teams work on complex problems where reliability, security, and speed of innovation matter. We’re looking for a Technical Delivery Assurance Coordinator who enjoys solving difficult technical challenges and wants their work to have real operational impact. What You’ll Do As a Technical Assurance … Delivery Coordinator, you’ll work closely with engineering, delivery, and service teams to ensure that delivery activities are aligned to agreed standards, governance processes, and lifecycle controls. The focus of the role is on tracking, reporting, and facilitating assurance activities rather than performing deep technical reviews. ...

Become a Service Delivery Executive at TD SYNNEX! We’re looking for a detail-oriented, customer-focused Service Delivery Executive to deliver exceptional service and support to our customers and internal stakeholders. You'll play a vital role in ensuring smooth order processing, maintaining accurate … information, coordinating across teams, and providing timely customer communications. By driving service excellence and operational efficiency, you'll help us achieve key performance targets while building strong, long-term customer relationships. We’re not here to sell you a job. We’re here to invite you into a culture ...

Tektora Limited, Hampshire-based, seeks DV Cleared Service Delivery Manager for a contract role overseeing delivery of IT services within a Defence programme. On-site at customer premises. Candidate will manage end-to-end service delivery, incidents, changes, and governance, with strong ITIL background, ITSM ...

Positiv+ Cohort in the United Kingdom is seeking an experienced IT Service Delivery Manager to lead defence IT services, ensuring high-quality delivery, adherence to SLAs/KPIs, and regulatory compliance. The role requires active SC Clearance and British nationality, with responsibility for team leadership, budget management … governance across complex service delivery environments. You will drive incident/problem/change management, engage senior stakeholders, and pursue continuous IT service #J-18808-Ljbffr ...

underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone. Service Desk Ops Manager Location: London (onsite 5 days per week) Due to the nature of the work and the customers we support, the successful … subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience ...

based at our HQ in Fareham Reporting to Operations Director Role Purpose The Operations Manager is responsible for the effective day-to-day delivery of Cobweb’s Support and Managed Services operations. The role ensures that services run smoothly, predictably and in line with agreed standards, priorities and capacity … with a strong focus on execution, control and service quality. Acting as the operational anchor for daily delivery, the Operations Manager ensures customers experience consistent, reliable service from initial transfer to Support through to steady-state managed service support. A core focus of the role ...

Service Delivery Manager Location: Ringwood, Hampshire + Hybrid home working (non-contractual) Salary: £50,000 - £55,000 + Benefits + Company Profit Share Hours: 37.5 hours per week The Role As a key member of the management team and joint head of the Support Department, you will provide ...

Account Manager, you will be responsible for managing and developing a portfolio of existing customers, ensuring they receive outstanding service while identifying opportunities to enhance their technology estate and maximise the value of their investment with Tailor Made Technologies. Working closely with customers, you will build strong … they are fully utilising the solutions and services available to them. This role is ideal for someone who enjoys building customer relationships, delivering excellent service and driving organic growth through consultative account management. Duties & Responsibilities Manage a portfolio of existing customers, developing strong and long-lasting relationships. Serve ...

plus commission As an IT Account Manager, you will be responsible for managing and developing a portfolio of existing customers, ensuring they receive outstanding service while identifying opportunities to enhance their technology estate and maximise the value of their investment with Tailor Made Technologies. Working closely with customers … they are fully utilising the solutions and services available to them. This role is ideal for someone who enjoys building customer relationships, delivering excellent service and driving organic growth through consultative account management. Duties & Responsibilities Manage a portfolio of existing customers, developing strong and long-lasting relationships. Serve ...

organisation, driving quality culture, governance, standards and best practice across large-scale technology programmes. Working closely with an external consultancy partner responsible for technical delivery, you will ensure robust QA processes, effective service delivery and the successful adoption of new ways of working. The role offers … across multiple programmes. Ensure effective Quality Assurance processes are embedded throughout technology delivery. Act as the key liaison between internal stakeholders and third-party delivery partners, monitoring and challenging service delivery against agreed outcomes. Drive cultural and behavioural change to promote quality-first thinking and support ...

Carbon60 Project Services is seeking a Service Delivery Manager for a 12-month contract based in Portsmouth. This role ensures efficient delivery and improvement of NDH(D) services according to ITIL standards. The successful applicant will manage service performance, engage with stakeholders, and lead continuous improvement ...

Cleared Senior Service Architect Location: Basingstoke (Onsite) Rate: Up to £675 per day (via approved umbrella company) Contract Length: Until 31st May 2027, with potential extension Security Clearance: Active DV Clearance Required We are seeking an experienced DV Cleared Senior Service Architect to join a high-profile programme … delivering critical services within a secure environment. This role requires a strong background in both service management and technology, with responsibility for defining and delivering service design artefacts that support successful operational acceptance and long-term service delivery. The successful candidate will work closely with stakeholders, project ...

Positiv Cohort in the United Kingdom is seeking an experienced IT Service Delivery Manager to lead critical defence IT services, ensuring SLAs and KPIs are met in a highly regulated environment. You will manage incidents, drive service improvements, and oversee change control while mentoring a dedicated team ...