1 to 25 of 31 Service Delivery Jobs in Hampshire

Overview Head of Service Delivery Hours: 35 hours per week Shift pattern: Monday - Friday 09:00-17:00 with on call responsibilities Salary: up to £80,000 per annum Location: Hybrid - New Milton This role is a UK based role and any hybrid/remote work must also be within the UK. Start Date: November 2025 Appello Perks … on our services & products Private Medical Insurance - Family Cover Pension Scheme, up to 5% Company matched Free on-site parking THE ROLE Appello is seeking an experienced Head of Service Delivery to lead the operational stability of our external facing IT services. This pivotal role ensures that our external facing IT operations are resilient, cost-effective, and aligned … with business needs - all underpinned by ITIL best practices. As the Head of Service Delivery, you will oversee key functions including Service Level Management, Availability, and Capacity Management. You'll work closely with Technical Operations, Change Management, and third-party suppliers to maintain high service standards and drive continuous improvement. External facing IT Operations Management Oversee More ❯

IT Service Delivery Manager Role Type: Full time; Monday - Friday (Hybrid/Office Based) Salary Range: £30k - £40k per annum (depending on experience) Office Location: Eastleigh, Hampshire. Our client is an ISO accredited growing managed IT support company based in Eastleigh, Hampshire providing IT support, Cyber Security, VoIP and Cloud services to businesses across the South Coast and … beyond. Role Overview Our client is seeking an exciting new position for a proactive and experienced IT Service Delivery Manager to oversee the delivery of high-quality IT services to their clients. This role ensures operational excellence, client satisfaction, and continuous improvement across service delivery functions. Key Responsibilities: Lead and manage the IT service delivery team to meet SLAs and KPIs. Oversee incident, problem, and change management processes. Act as the primary point of contact for client escalations and service reviews. Collaborate with technical teams to ensure seamless service transitions and implementations. Monitor performance metrics and drive service improvement initiatives. Maintain documentation and compliance with ITIL best practices. Manage More ❯

company delivers large-scale, long-term projects that encompass facilities management, construction, refurbishment, and lifecycle maintenance across multiple garrisons. With a focus on sustainability, operational efficiency, and high-quality service delivery, the team works in close partnership with the Ministry of Defence and other stakeholders to ensure that military communities are supported with safe, functional, and future-ready … operational requirements, and compliance standards. The role includes proactive management of the company's cyber security posture, safeguarding assets and data from evolving threats.A strong focus is placed on service delivery, stakeholder engagement, and managing relationships with internal teams and external suppliers. Key Responsibilities: Lead the delivery of IT services to meet business expectations, ensuring performance, reliability … leadership to ensure IT platforms support innovation and transformation. Lead technology initiatives to enhance user experience and enable innovation. Build and maintain relationships with corporate IT, business stakeholders, and service providers to ensure alignment and continuous improvement. Monitor and manage IT service levels, resolving service challenges and ensuring user satisfaction. Develop and implement IT plans that align More ❯

place where all colleagues are proud to belong as we grow our business. The Director of Infrastructure & Operations is a senior leadership role responsible for the strategic and operational delivery of core technology platforms and IT services across a complex, global environment. They will lead a multidisciplinary team of approximately 130 professionals, overseeing a wide portfolio that spans infrastructure … platforms, service management, and operational governance. In addition, they will drive transformation initiatives, strengthen service reliability, improve operational efficiency, and ensure technology capabilities align with the needs of business both now and in the future. This role is critical in shaping and executing the technology strategy that supports Specsavers ambitions in continuously delivering growth and create the best … the IT strategy, ensuring Infrastructure and IT services enable business growth, innovation, and resilience. Transformation: Champion transformational change across IT, driving automation, standardisation, and adoption of cloud and modern service models. Operations: Ensure high availability, performance, and reliability of IT services across all locations. Infrastructure management: Drive architectural consistency, modernisation, and cost-efficiency across the technology platforms, including Servers More ❯

Coordinator Location: Dummer, Basingstoke Salary: £30,000 - £32,000 SCG is a dynamic and fast paced telecommunications business with nearly 60 years experience with a reputation for excellent customer service and unrivalled career development. Each customer is at the heart of our business where we strive to design, deliver and support the very best solutions to underpin their business … and daily operations, all supported by our in-house industry leading technical specialists. You will join the Service Delivery team where comprehensive training and support will be provided to enable your success within the business. You will efficiently provision all products from the SCG services portfolio for both existing and new customers while delivering exceptional customer service to the client. Key Responsibilities: To ensure constant improvement of customer experience for our clients with maximum efficiency along with a continued drive to enhance your service delivery knowledge.? Co-ordinate both internal and external resources along with raising purchase orders and organising materials to be sent to site. Maintain relationships with key partners to ensure we More ❯

Job Title: Service Delivery Engineer Duration: 30 Days Location: Southampton, UK Job Description We are hiring a Service Delivery Engineer for a short-term engagement with one of our leading clients in the energy technology and industrial services sector. This role involves supporting chemical treatment systems in a dynamic process environment, ensuring reliable operations, safety compliance More ❯

Job Title: Service Delivery Engineer Duration: 30 Days Location: Southampton, UK Job Description We are hiring a Service Delivery Engineer for a short-term engagement with one of our leading clients in the energy technology and industrial services sector. This role involves supporting chemical treatment systems in a dynamic process environment, ensuring reliable operations, safety compliance More ❯

teams. Job description Job responsibilities Designing complex new and modified ICT systems that address ICT security, performance and availability requirements; Leading on software and hardware installations, specifications, testing and service transition; Supporting the Trust in meeting business objectives by identifying potential technology innovations, engaging with the business over how these can be exploited and, where approved, leading their implementation … hosted within the Trust Data Centres are operating at their optimum performance, availability to IT users and integrity of their data; Providing technical expertise and professional support to the Service Delivery team. Proactively and positively contribute to the achievement of deliverables through individual and team effort. Manage the production of the required deliverables and control risks. Support team … overlooked nor duplicated. Build and sustain effective communications with other roles involved in the shared services as required. Maintain and continuously improve specialist knowledge in an aspect of Health Service which significantly contributes to the Trusts stated objectives and aims. Establish and maintain strategic links with a range of external partners/stakeholders or manage the links made through More ❯

Test Analyst Customer Relationship Management (CRM) Section: Service Delivery Location: 1 Guildhall Square Salary: £36,636 to £44,746 Full Time Fixed Term (2 Years) Closing Date: Tuesday 28 October 2025 Reference: 3058325JF-R This is an exceptional time to be joining the University of Southampton to help support quality delivery of an institutional CRM platform. The … CRM project team is an exciting group working to produce a compelling product for the University community. About the Role This is a key role in support of quality delivery of the CRM product. Providing technical test services within an agile delivery and maintenance lifecycle, the role offers the test professional the opportunity to validate product quality assurance … The CRM project team have the mandate to deliver transformational solutions & work with positive, focused attitudes. What youll do - Take responsibility for all aspects of testing across the CRM delivery project, including technical system and integration testing and user acceptance testing (UAT). Provide test capabilities which cover both functional and non-functional application requirements. - Ensure testing standards are More ❯

assigned systems, ensuring functionality, security, and performance are maintained and improved.They will also be responsible for driving continuous improvement through performance monitoring, data analysis, and collaboration with the ICT Service Desk and wider ICT teams. Key Responsibilities: Deliver professional, efficient, and “right first time” support and development for assigned applications in line with SLAs. Manage customer change requests fairly … and efficiently. Collaborate across ICT teams to continuously improve applications, maintain knowledge bases, and reduce recurring incidents (“shift left”). Produce monthly service delivery reports against SLAs, highlighting project milestones and achievements. Ensure compliance with ICT Security Policy and contribute to maintaining the ICT Disaster Recovery and Business Continuity Plan. Monitor contracts for assigned applications, flagging renewal or … Hybrid working (50% home/50% office) Opportunities for professional growth and training Supportive, collaborative ICT and Transformation teams A beautiful working environment in the New Forest Apply Now Service Care Solutions is proud to assist in this recruitment campaign. If you meet the above criteria and would like to be considered, please apply now or reach out directly More ❯

of working to enhance our client's journey and our employee experience. We are looking for an experience and dynamic individual to work with our teams to enhance our service delivery offering, working closely with other members of the Transformation team, particularly people change management, and technology to maximise success of delivery, adoption and realisation of benefits. … clear communication and alignment of project/programme objectives. Risk Management: Identify potential risks and develop mitigation strategies. Monitor and manage risks throughout the programme lifecycle to ensure successful delivery and escalate as appropriate to the Portfolio Risk Lead. Demonstrate passion for continuously improving the customer experience by working with project teams to ensure effective adoption of projects, ensuring … management and stakeholders. Skills, knowledge, expertise: 7+ years of/programme/project/change management experience in a large size company with a proven record of successful project delivery working cross-functionally with tech and non-tech teams. Proven experience of successfully managing large complex projects particularly implementing workflow orchestration tools or similar projects in the area of More ❯

opportunities, keeping on top of market and competitor trends and relevant industry developments to contribute to the company business plan. Foster strong customer relationships, clearly communicating technical details and service capabilities and always ensuring high service standards. Proactively addressing non-conformances and providing timely feedback as required. Work closely across divisions to identify opportunities to cross-sell additional … business services, especially across other sites within the business group. Collaborate with account managers, administration staff and operations to ensure seamless service delivery and contract management. Manage the tender process, including document reviews, tender writing, financial analysis, and ensuring compliance with Tender Governance procedures. Prepare and present compelling commercial proposals, quotations, technical descriptions, and service specifications to … annum. Flexibility to travel and carry out overnight stays where required. Strong commercial acumen, a track record of profitable new business, and a commitment to high levels of customer service Full UK driving licence. Degree qualified or proven sector experience in business development and sales in hazardous wastes management. Salary and benefits of the Business Development Manager role Basic More ❯

the Microsoft stack to join an MSP in their Whiteley offices. You will be responsible for leading a small team of 2nd Line Engineers from a technical perspective, ensuring service tickets are managed and resolved in a timely and professional manner. You will act as the key escalation point, providing advanced troubleshooting support and ensuring high-quality service delivery across the client base. This is a hands-on leadership role, requiring both team leadership skills and strong 3rd Line technical expertise across Microsoft technologies. The Opportunity You will: Act as a 3rd Line escalation point for complex issues. Lead, mentor, and support a team of Engineers. work with the Helpdesk Manager to oversee day-to-day More ❯

time, permanent basis. This is a fantastic opportunity for a senior technical specialist who enjoys being hands-on, leading by example, and having real influence across infrastructure, applications, and service delivery. What's the Role About? In this senior-level technical position where you'll guide technology decisions, ensure consistency across systems, and act as the escalation point for … teams to shape solutions that are scalable, secure, and modern supporting everything from on prem to Azure systems. Key Responsibilities: Act as a technical authority across infrastructure, development, and service delivery teams Lead technical design and review of new solutions, ensuring best practice and alignment with overall IT strategy Step in as the go-to escalation point for … Understanding of ERP systems (SAP experience is a bonus) Scripting or automation (e.g., PowerShell, Python) and familiarity with Git/version control You'll Succeed If You Have a delivery-first mindset and can balance strategic thinking with day-to-day problem-solving Are confident influencing and collaborating with technical and non-technical stakeholders alike Enjoy mentoring and raising More ❯

This is a challenging and demanding role, which is likely to suit a self-motivated individual, requiring occasional travel to customer sites when necessary. Project Manager - Key Responsibilities: - Successful delivery of assigned Network IT projects, on time and on budget. - - - Projects at KHIPU are a ‘Post Sale' activity, delivering the solutions of our primary Wired, Wireless and Security partners … Services Teams. They encompass the necessary Project and Technical documentation, agreed with the customer as being the success criteria of our project delivery. - Resource planning to enable successful project delivery - Project documentation control, with an ability to provide a valuable input to project procedures and processes - Liaising with customers, suppliers and internal departments on a regular basis to execute … projects across the portfolio using an internal resource allocation system - Providing added value to existing customer relationships - Working closely with Account Managers, to ensure the correct number of professional service days are allocated to projects - Following KHIPU reporting, escalation and change management control procedures - Ensuring an ongoing quality of service, delivery and adherence to agreed SLAs Project More ❯

drive success. As a Customer Success Manager , you will leverage your interpersonal skills along with strong industry and product knowledge to ensure our customers consistently receive high levels of service delivery, derive maximum value from our Quantios product(s), and ultimately become advocates for both our solutions and our company. You will work closely with customers to identify … gaps in our customer relationship map. Job Responsibilities Manage and own customer relationships throughout their lifecycle. Act as the main liaison between customers and internal teams to ensure excellent service delivery. Engage directly with customer stakeholders, from operations to senior management. Maintain accurate records of interactions, contracts, and customer data in CRM (HubSpot). Coordinate with support teams to … resolve issues within SLA and manage escalations. Conduct service reviews, quarterly business reviews (QBRs), and prepare customer-facing materials. Monitor customer health, identify risks/opportunities, and propose solutions. Promote product adoption, upselling, and cross-selling opportunities. Support commercial activities such as renewals, license upgrades, and professional services. Contribute to the continuous improvement of customer success processes. Job Requirements More ❯

infrastructure role involving systems administration, proactive monitoring, and implementation of approved changes to ensure optimal performance across critical platforms. Youll collaborate closely with internal teams and stakeholders, contributing to service delivery and operational excellence. Whats on Offer: Salary: £50k DOE 10% DV clearance bonus 5% company bonus Benefits pack 10% employer pension, 26 days leave plus banks More ❯

Technical Architect Inside IR35 SC Clearance 6 months Hybrid work, Southampton client site Key Qualifications Experience in technical architecture, operational support, and service delivery for large-scale, mission critical environments. Deep understanding of LAN infrastructure, configuration management, and change control. Exceptional problem solving skills and the ability to manage complex incidents involving multiple stakeholders. Strong communication skills, able … analysis and performance improvement. Familiarity with documentation standards and estate management. Demonstrated ability to build strong, trust based relationships with customers. Key Responsibilities Technical Leadership & Ownership: Own the technical delivery model for LAN services, maintaining strong relationships with internal teams and the customer. Serve as the primary technical liaison, driving strategic discussions and complex changes. Work closely with the … customer to understand their operational needs and deliver tailored technical solutions. Availability, Performance and Capacity: Bring rigour to management of technical risks to the availability of the service, including performance, capacity, and the configuration and improvement of the tools we use to monitor and manage the service. Change Management: Assess and implement complex change requirements, ensuring minimal impact and More ❯

technical expertise across a wide range of platforms including Cisco Call Manager, Cisco Voice, Meraki SD-WAN, MPLS, LAN/WAN. You’ll work closely with stakeholders, vendors, and service providers, ensuring network performance, stability, and continuous improvement across the business. Key Responsibilities Lead the delivery of network infrastructure projects aligned with business strategy. Manage and troubleshoot day … to-day network operations (LAN, WAN, SD-WAN, MPLS). Support Cisco Voice Platforms, Cisco Call Manager, and Meraki SD-WAN/SASE solutions. Maintain strong relationships with service providers, MSPs, and internal stakeholders. Evaluate telecoms/network technologies to identify cost savings and improvements. Produce clear network documentation and contribute to service improvement plans. About You Strong … Aruba). Hands-on knowledge of SD-WAN installation, support, and optimisation. Experience working with MPLS in commercial environments. Excellent troubleshooting skills and problem-solving ability. Comfortable managing vendors, service delivery, and stakeholder expectations. What’s on Offer Competitive salary up to £50,000 DOE. Structured induction and ongoing training to support career development. Enhanced family leave and More ❯

contact for assigned client accounts, ensuring the highest level of satisfaction by maintaining proactive communication, managing renewals, invoicing, and delivery. You will work closely with internal teams to coordinate service delivery, address issues promptly, and update CRM systems consistently. Additionally, the role involves identifying new business opportunities within sectors such as healthcare, defence, and finance, using tools like … and career development. The role includes competitive remuneration, performance-based incentives, health and wellness benefits, and mentorship from experienced sales professionals. If you are motivated by delivering excellent client service, expanding business opportunities, and working within a forward-thinking organisation, this role provides an excellent platform to develop your career in an engaging and supportive setting. More ❯

contact for assigned client accounts, ensuring the highest level of satisfaction by maintaining proactive communication, managing renewals, invoicing, and delivery. You will work closely with internal teams to coordinate service delivery, address issues promptly, and update CRM systems consistently. Additionally, the role involves identifying new business opportunities within sectors such as healthcare, defence, and finance, using tools like … and career development. The role includes competitive remuneration, performance-based incentives, health and wellness benefits, and mentorship from experienced sales professionals. If you are motivated by delivering excellent client service, expanding business opportunities, and working within a forward-thinking organisation, this role provides an excellent platform to develop your career in an engaging and supportive setting. More ❯

Job responsibilities The Digital services aim to drive improvement across the organisation and the integrated care system, working with our system partners to improve the sustainability of high value service delivery for our patient population. The post-holder will assist in the design of work at the complex end of project and programme management. You will need to … equivalent experience. Professional registration (BCS, IET, UKCHIP). ITIL Practitioner Certificates. Sufficient knowledge of NHS/Government policies, strategies and organisational relationships in relation to digital, IT and public service developments. Experience Essential Experience in project and programme management, with a focus on digital services and integrated care systems. Desirable Experience working within NHS or healthcare settings, particularly in … complex agenda and support the organisation in driving forward the quality agenda. Desirable Strong leadership and communication skills, with the ability to inspire and motivate teams. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

The purpose of this role is to facilitate continuous improvement within the Service Delivery (Control) function to facilitate and drive meaningful improvements within the Control space in order to achieve an aim of being able to provide a service our customers can rely on, particularly during disruptive events. Role Direct, develop and foster a culture of structured … practice, feedback and analysis presenting business cases for change and supporting proposals. Work with teams to identify and improve areas of poor performance. To identify and lead on the delivery of Control performance improvement workstreams within their area of expertise, including the identification and adoption of industry good practice. To undertake incident learning reviews to identify both areas of More ❯

firm, is looking for a skilled Data Architect to support enterprise-wide data architecture initiatives. This role focuses on transforming core data assets into trusted, reusable resources that drive service delivery improvements, business growth, and AI innovation across multiple departments. Understanding of public sector compliance, regulations, and cross-departmental data sharing challenges Key Responsibilities: Build scalable data architecture More ❯

strong leadership, and a clear vision for the future. You'll be stepping into a role with real influence, leading a team of six who manage the help desk, service delivery, and infrastructure. While the team is committed and capable, they've had little formal training, so a big part of your role will be to develop their … Essentials Plus certification, and laying the foundations for future innovation, including customer portals and digital solutions. What you'll need to succeed This role calls for someone who is delivery-focused, confident in decision-making, and not afraid to challenge the status quo. You'll need to be a strong communicator who can engage stakeholders across the business and … a leadership team that wants to see technology become a true enabler. The ideal candidate will bring proven experience in IT leadership, ideally gained within a multi-site or service-driven environment, and a strong track record of delivering technology transformation projects. You'll be an excellent communicator with the ability to manage stakeholders effectively, while also leading, coaching More ❯