21 of 21 Service Delivery Jobs in Hampshire

IT Operations Manager/Software Solutions Service Delivery Manager with a background in operations or service delivery within the IT/Technology/software sector and experience managing technical or professional services teams is required for a well-established, award-winning IT Solutions Provided based in Fleet, Hampshire. Previous technical experience working with HCL, IBM, Microsoft … office in Fleet on a regular basis JOB TYPE: Full-Time, Permanent JOB OVERVIEW We have a fantastic new job opportunity for an IT Operations Manager/Software Solutions Service Delivery Manager with a background in operations or service delivery within the IT/Technology/software sector and experience managing technical or professional services teams. … Working as a results driven IT Operations Manager/Software Solutions Service Delivery Manager you will be responsible in leading the day-to-day operations of the Professional Services Team, ensuring exceptional service delivery across the software solutions. As the IT Operations Manager/Software Solutions Service Delivery Manager you will play a critical More ❯

people to make their mark in a professional community that truly values people, innovation, and achievement. The Role: Join the Digital Future at the University of Portsmouth! Position: Senior Service Delivery Analyst Team: IS Service Delivery Are you ready to make a real impact in a vibrant, forward-thinking university? The University of Portsmouths IS Service Delivery Team is on the lookout for a passionate and experienced Senior Service Delivery Analyst to join our friendly, collaborative crew. As a key player in our Service Delivery team, youll be the go-to expert for delivering top-tier IT support across the university. Whether its via phone, remote access, or deskside assistance … technology supports learning, research, and operations. Youll work with a supportive team that values collaboration, growth, and creativity. If youre a tech-savvy problem solver with a passion for service excellence and a desire to drive change, wed love to hear from you! Applications containing evidence of paid or third-party services, artificially generated, or misleading content will be More ❯

About the job. National Highways have an excellent opportunity for a Service Delivery Manager to oversee and control the delivery of maintenance and repair works across the South East Region. You will ensure all activities, whether routine or reactive, meet the required technical, quality and safety standards with a strong focus on customer service. This role will … of your role, and you will need to have no more than 3 points to be considered for this position and during employment. Managing supplier performance to agreed contractual service level agreements, technical, quality and safety standards, including the investigation of breaches of service level targets and service non-availability, with the instigation of remedial activities. Proactively … of the assigned Route(s) or contract scope (e.g. M&R, DBFO, RTMC), identifying performance trends, risks and issues. Analysing the root causes for performance issues and work with Service Delivery colleagues and supply chain to develop and implement remedial action plans. Maintaining the cyclical and reactive maintenance work plans for the designated Route(s) and ensure the More ❯

Salary: £50,100 - £75,100 + performance-related bonus and a range of benefits to support your finances, wellbeing and family. Working Pattern: Permanent Full Time The role The Service Integration and Management ("SIAM") & Supplier Integration lead is responsible for delivering the integration and onboarding of suppliers to ensure seamless technical service delivery, effective relationship management, and … continual service improvement. This role involves overseeing supplier contracts, undertaking technical risk assessment, cost management, evaluating third-party change notices, and developing technical integration patterns to maintain a high standard of technical service and integration with the Service Management process, and capability framework. This role would suit an individual with a background in operational technical service delivery and business analytics looking to progress their career in the "business of IT" You will - Manage Supplier Contracts : Work on contractual agreements with suppliers to ensure compliance and alignment with service requirements, resulting in effective and reliable service delivery. - Supplier Management : In partnership with Procurement & Commercial, manage relationships with suppliers to ensure their services meet More ❯

an experienced Network Engineer passionate about delivering seamless, resilient connectivity across a diverse technology estate? Are you ready to play a pivotal role in shaping network strategies and optimising service delivery for a growing enterprise? About the Role We are seeking a talented Network Engineer to join our client's IT function. In this hands-on position, you … ll spearhead network infrastructure projects, lead operational excellence, and drive innovation across their multi-site estate. You'll collaborate with stakeholders and managed service providers to ensure outstanding service delivery and continuous network improvement. Key Responsibilities Take responsibility for network infrastructure projects aligned with the Group's technology strategy and standards. Oversee day-to-day network operations … expertise in VOIP, Cisco Call Manager, Cisco Voice platforms, Teams Telephony, MPLS, SD-WAN, WAN/LAN and Meraki solutions. Manage and evaluate relationships with telecommunications vendors and managed service providers (MSPs). Identify opportunities for network transformation, cost savings, and technology innovation. Maintain compliance with policies, guidelines, and risk management procedures. Skills & Experience Required Essential: Strong hands-on More ❯

follow up work that may be necessary. Work closely with Suppliers to deliver the necessary level of maintenance to all aspects of the System. Work collaboratively with the Shared Service Delivery Teams to ensure that all work completed is within the defined specification. Communicate effectively with Customers at all levels in the resolution of incidents and service … and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and service requests. Ensure all relevant documentation is updated and maintained. Take responsibility More ❯

follow up work that may be necessary. Work closely with Suppliers to deliver the necessary level of maintenance to all aspects of the System. Work collaboratively with the Shared Service Delivery Teams to ensure that all work completed is within the defined specification. Communicate effectively with Customers at all levels in the resolution of incidents and service … and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and service requests. Ensure all relevant documentation is updated and maintained. Take responsibility More ❯

well-established I.T solutions provider based in Fleet. The ideal candidate will be able to manage the day-to-day operations of the professional services team and ensure exceptional service delivery across software solutions. This role plays a critical part in bridging technical operations, client management, and business support to help scale efficiently and maintain a high standard … of service across software offerings, including third-party platforms. This is a hybrid role but candidates will need to be within a commutable distance of their office in Fleet. I.T Operations Manager Job Overview Oversee end-to-end delivery of customer-facing and internal IT software projects Distribute, manage and review the workload of the professional services team … client meetings, site visits, and status reviews. Collaborate with the sales team to develop technical proposals and quotations. Manage internal tools and systems to support efficient operations. Prepare monthly service desk reports and key performance metrics. Ensure processes align with ISO9001 standards and support audit preparation I.T Operations Manager Job Requirements Experience in operations or service delivery More ❯

Job Title: Service Desk Team Leader Location: Fareham (hybrid working) Contract length: 6 months (ongoing, will always be a need for the role) Pay rate: Negotiable Overview: We are seeking a highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & Brand Sales functions. This role serves … contributes to process improvement initiatives across the EMEA region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations including absence management (sickness, holidays, and other leave), ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work … ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main escalation point for the Level 1 Service Desk team, providing guidance and resolution support for complex technical and operational issues. Lead and support a small team of Service Desk Analysts, including managing workloads, performance, sickness, holiday, and other absence to maintain service continuity. More ❯

Spectrum IT are working with a large national UK client to recruit a Contract Service Desk Lead to join them on an initial 6 month contract. This is a hybrid working role based on 3 days per week in the Portsmouth, Hampshire office. The role will be engagement via an Umbrella company only. Overview: Our client are seeking a … highly skilled and proactive Service Desk Team Leader to manage service delivery and support for the UK Network, Media & IT functions. This role serves as the primary escalation point for internal customer related issues, ensuring swift resolution and maintaining strong working relationships with the UK teams and managers. The position also contributes to process improvement initiatives across … the UK region, driving operational efficiency and enhancing the customer experience. In addition, the role involves leading and managing a small team of Service Desk Analysts, overseeing day-to-day operations, ensuring high levels of teamwork and professionalism, driving results, and maintaining a strong work ethic to meet and exceed agreed performance targets. Key Responsibilities: Act as the main More ❯

to develop your IT career? Maybe it's your first step, maybe your looking for the next step? If you have the knowledge or expertise in delivering outstanding IT service management, we can provide you with the right tools to become a successful member of our brand Service Desk Team! We are building a new team of Service … could be anything from resetting passwords, processing access requests as well as more technical issues too. We are looking for people to resolve each query with using outstanding customer service skills, action whatever they have been trained to do and highlight the more complicated issues to the appropriate colleagues. We also want our team to take ownership of the … a mix of days and nights and be based on site at our location in Farnborough. What you'll be doing: Successfully handling IT related queries to support the service delivery, within contractually agreed time frames. Delivering exceptional customer service to a variety of customers across the business. Taking ownership of each query and fulfil the necessary More ❯

done - not just the outcomes - and they are looking for someone who leads with empathy, pragmatism, and purpose. Key Areas of Activity Strategic Leadership - drive the profitable and efficient delivery of professional services by aligning operations with the company s growth strategy, ensuring strong governance, financial control, and resource planning across departments Customer Relationship Management - act as a senior … point of contact for key clients, fostering strong relationships, ensuring satisfaction, and collaborating across teams to support retention and account growth Project Delivery Oversight - oversee successful project execution with a focus on customer experience, governance, risk management, and continuous improvement through effective tools, communication, and escalation protocols. Consultancy Services - ensure the consultancy team is equipped and enabled to deliver … quality, commercially viable solutions, while driving standardised methods, continuous improvement, and alignment with sales opportunities Customer Support Management - lead a responsive and effective support function by monitoring KPIs, enhancing service offerings, and embedding a customer-centric, knowledge-sharing culture Operational Efficiency - enhance delivery effectiveness by streamlining systems, defining performance metrics, improving collaboration, and implementing business procedures that drive More ❯

done - not just the outcomes - and they are looking for someone who leads with empathy, pragmatism, and purpose. Key Areas of Activity Strategic Leadership - drive the profitable and efficient delivery of professional services by aligning operations with the company's growth strategy, ensuring strong governance, financial control, and resource planning across departments Customer Relationship Management - act as a senior … point of contact for key clients, fostering strong relationships, ensuring satisfaction, and collaborating across teams to support retention and account growth Project Delivery Oversight - oversee successful project execution with a focus on customer experience, governance, risk management, and continuous improvement through effective tools, communication, and escalation protocols. Consultancy Services - ensure the consultancy team is equipped and enabled to deliver … quality, commercially viable solutions, while driving standardised methods, continuous improvement, and alignment with sales opportunities Customer Support Management - lead a responsive and effective support function by monitoring KPIs, enhancing service offerings, and embedding a customer-centric, knowledge-sharing culture Operational Efficiency - enhance delivery effectiveness by streamlining systems, defining performance metrics, improving collaboration, and implementing business procedures that drive More ❯

the organization. Provide mentorship and support to junior team members, fostering a culture of learning and collaboration. Collaborate with the SAP Technical Lead to drive team initiatives and optimize service delivery. Must haves Technical and Personal attributes: Certifications : Hold at least one SAP Technical Certification (e.g., HANA, OS/DB Migration, NetWeaver, BTP). Implementation Experience : Demonstrated expertise in More ❯

Java solutions for both an established system and a new system currently under development. Provide application maintenance and support services, either directly to users of the applications or to service delivery functions. Participate in SAFE Agile events such as retrospectives, reviews, and planning. Work under the direction of the lead Java Developer, with minimal supervision, to produce high More ❯

essential. You'll also have the opportunity to contribute to projects across different locations and support long-term technical goals, while maintaining a strong focus on customer satisfaction and service delivery. Core Skills Required: • Windows Server 2022 • Active Directory (AD) • AD Group Policy Objects (GPOs) • System Center Operations Manager (SCOM) • Windows Server Update Services (WSUS) • Microsoft Endpoint Configuration Manager More ❯

annumA forward-thinking housing provider is seeking an experienced Housing Performance and Systems Officer to join their performance and insight function. This role plays a vital part in supporting service delivery through system optimisation, performance reporting, and supporting the implementation of a new housing IT system.This is a great opportunity for someone analytical and proactive, with experience in … data management, project support, and system administration within a housing or public sector environment. Key Responsibilities Develop and implement SMART KPIs to measure and monitor service performance Maintain and update Power BI dashboards and produce management reports Support and train staff on the effective use of housing IT systems Assist with the implementation of a new housing system, including … to staff and lead user forums to improve system use and reporting standards Prepare and maintain project documentation such as project plans, RAID logs, and highlight reports Liaise with service leads, ICT, and suppliers to resolve system or data issues Ideal Candidate Profile: Strong understanding of housing data and performance frameworks Excellent Excel and data analysis skills; confident with More ❯

Mobile contracts and SIM-only plans Unified communications tools Cloud-based solutions Provide consultative advice, tailoring packages to each client’s needs. Collaborate with internal teams to ensure seamless service delivery. Maintain accurate records of client interactions and sales opportunities in the CRM. What’s in it for You? Competitive base salary: £28,000 - £35,000 DOE Uncapped commission More ❯

leave the customer with a positive experience and a product that meets their needs. Experience Requirements: 3+ years in a Technical Services role in software, telecommunications or in customer service, call/contact centre and/or service delivery. TCP/IP networking knowledge and VoIP technology exposure. Understanding of TCP/IP and internet fundamentals Software, telecommunications … and IP Telephony Demonstrated technical problem-solving proficiency. Excellent analytical and advanced troubleshooting skills with end-users/customers. Excellent customer service and communication skills, both verbal and written. If you are looking to work with a market leading company with a very bright future, please apply. UK Remote. We can only consider applicants located in the UK. Spectrum More ❯

an experienced SAP Solution Architect with a Logistics WM focus to join our growing team. If you are passionate about end-to-end SAP solution architecturefrom solutioning engagement to delivery executionthis is the opportunity for you. As part of our virtual-first approach, you will primarily work remotely with minimal travel while engaging with clients across multiple industries. At … integration and execution of SAP projects. Key Responsibilities: Develop and cost cross-functional SAP solutions to meet client needs. Support new business pursuits through solutioning, proposal engagement, and project delivery of accepted solutions. Work across multiple clients, providing SAP strategy and advisory services. Foster strong stakeholder engagement with DXC, customers, and third-party partners. Lead solution design, implementation, testing … deployment, and early-life support. Align SAP solutions with DXCs delivery model and industry best practices. Assist in defining clients SAP functional roadmaps and portfolios. Provide expert guidance during periods of change, ensuring alignment with SAP-centric process templates and emerging technologies. Contribute into SAP pre-sales activities, including solution costing and proposal development. Continuously enhance DXCs SAP offerings More ❯

hands-on approach to technical support, process definition, and compliance with industry standards. Benefits: Salary: up to £65,000 26 days Holiday + Bank Holidays Enhanced Pension Death in service Main duties and responsibilities: Oversee IT systems at UK data Centres, ensuring reliable and robust service delivery. Manage a UK-based 24/7 NOC operation of Networks … routers and resolve incidents or issues/actions. Ensuring adherence to Information Security Management, ISO 27001, and UK legal standards, especially Nations Infrastructure (CNI) Manage recording and monitoring of Service Level Agreements(SLA) for all incidents/issues/changes in conjunction with the Services IT Head and NOC/SOC. Provide first-line technical support when required and … for priority incident-related data services for NOC & SOC in the UK. Timely (as planned) support enhancement & establishment of IT Infrastructure/support services function for all IT-enabled service-related queries. Effectively supporting the Helpdesk in resolving priority incidents and satisfactory closure with customers. Ensuring the effective implementation/mapping of NOC and SOC processes to support UK More ❯