11 of 11 Service Management Jobs in Basingstoke

Role: Service Architect Location: Full time on site in Basingstoke Clearance required: DV level Your role will involve: *Responsibility of the service design for low, medium or high value/complexity deliveries into live service:- *Understand the customer's user base and IT operational structure; *Development of detailed end-to-end service designs:- *Develop and contribute … current operating and governance models against scope of work; *Identification of transition operating model where required; *Design of future operating and governance models; *Define, agree and implement pricing for service catalogue; *Identify test requirements to feed into overall test plan; *Identify and develop on-going support requirements; *Development and progression of the operational support requirements and service acceptance … criteria. *Responsible for the revision of the run cost elements of the cost model where required; *Identification and management of service management RAID items including exclusions, constraints and single points of failures (SPOFs); *Identification and input into general RAID items including exclusions, constraints and single points of failures (SPOFs); *Definition of early life support requirements; *Specification and More ❯

for a 3rd Line Cloud Network Engineer to join a small team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations … Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper More ❯

a 3rd Line Cloud Network Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: * Responding to escalations from 2nd Line Daily checks utilising ITSM tooling. * PKI certificate management for Networking devices (physical and virtual). * To distribute software, firmware & security updates for network devices. * To collaborate and support the design and engineering teams. * Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations … Lead. * Carrying out a readiness assessment for new releases entering service from the Engineering Team * Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: * Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: * Firewall Management (e.g. Cisco Firepower Management Centre) * Network Devices (e.g. Cisco IOS, NXOS & FXOS \ Juniper More ❯

a 2nd Line Cloud Network Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management Team. Examples of tasks: Responding to escalations from 1st Line Daily checks utilising ITSM tooling. PKI certificate management for Networking devices (physical and virtual). To distribute software, firmware & security updates for network devices. To collaborate and support the design and engineering teams. Maintaining and supporting the virtual and physical network solution providing timely updates to the Operations … Lead. Carrying out a readiness assessment for new releases entering service from the Engineering Team Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Key skills and experience: Cloud Administration (e.g. Broadcom: NSX-T) Your transferable skills and experience: Firewall Management (e.g. Cisco Firepower Management Centre) Network Devices (e.g. Cisco IOS, NXOS & FXOS Juniper More ❯

for a 3rd Directory Services Engineer to join a small dynamic team of 2nd and 3rd Line engineers. Your role will involve carrying out planned activities via a Change Management Process, monitoring the system using Event Management tooling and responding to incidents via the Incident Process including triage of incidents and escalation via the Service Management … to escalations from 2nd Line Daily checks *Maintaining and supporting Active Directory and providing timely updates to the Operations Lead. *Carrying out a readiness assessment for new releases entering service from the Engineering Team *Producing and maintaining documentation such as (Work Instructions and Patching Schedules). Mandatory Skills (Candidate must have all): *Problem-solver with the ability to think … Center Operations Manager and Configuration Manager (SCOM and SCCM) *Experience working in a multi-tenant environment *Knowledge of PowerShell Scripting *Ability to work on projects and understanding of project management terminology *Ability to work independently as well as within a team and to collaborate with various teams like Engineering and Architecture *Ability to embrace change and adjust priorities or More ❯

We are looking for a 3rd Line Network Engineer to join the Service Operations team of our clients MSP defence base. Y our role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to … the role. Your transferable skills and experience: - NSX-T - Cisco Firepower Management Centre - Cisco IOS knowledge - Cisco ISE - Juniper Switches & JUNOS - SolarWinds Please note: Its still worth applying even if you do not meet all the requirements above. We are passionate about investing in you and your career and if you have the transferable skills/background in System More ❯

all aspects of engineering process, governance, technology and strategy. Responsibilities: Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently Define More ❯

all aspects of engineering process, governance, technology and strategy. Responsibilities: Define engineering processes, standards and guidance covering the end-to-end lifecycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently Define More ❯

We are looking for a 3rd Line Network Engineer to join the Service Operations team of our clients MSP defence base. Y our role will involve assisting high profile user community, daily contact with customers and stake holders utilising the IT Service Management Toolset. The monitoring of Event Management tooling, triage and escalation is critical to More ❯

all aspects of engineering process, governance, technology and strategy *Define engineering processes, standards and guidance covering the end-to-end life cycle of a variety of components (software, infrastructure, service management etc.), enabling the repeatable delivery of governed and assured products *Enable engineering governance, working across multiple suppliers to ensure quality artefacts are produced to standards consistently *Define More ❯

aspects of engineering process, technology, and strategic direction. You'll define end-to-end engineering standards and guidance, ensuring consistent delivery of assured, governed solutions across software, infrastructure, and service management. The role involves enabling engineering governance, developing automation and tooling strategies, and supporting delivery teams to embed best practices. You'll manage an active Engineering Community of Practice More ❯