2 of 2 Customer Retention Jobs in Bath

Director of Customer Services The Company: National provider of full fibre networks and connectivity solutions One of the fastest growing infrastructure businesses in the UK Approaching unicorn status £1bn+ valuation UK based, owned and founder led Enterprise B2B and wholesale specialists The Role: The Customer Services Director … strategic leadership role responsible for championing customer services and service delivery across the organisation. They will manage the service delivery, customer service, and support teams, overseeing onboarding, escalations, and renewals. They will also manage customer-side projects including offnet and multisite installations. The Customer Services Director ...

built, why it matters, and how it moves the product forward. Your work has visible, measurable impact - The reporting platform you'll own drives customer retention and new revenue, so your decisions directly influence growth. You shape the product culture - You introduce clear delivery habits, a reliable … user-friendly features Partner with Visa, the banking partners, and KYC/AML providers Use data and user insight to improve adoption, performance, and customer satisfaction What you'll bring: 5+ years as a Product Owner or Product Manager in fintech, e-money, or digital banking Experience with card ...