2 of 2 Service Delivery Jobs in Bedford

natural leader with a passion for operational excellence and team development? We're looking for four Operations Team Leaders to guide our 24/7 Operations Analysts, ensuring seamless service delivery with a strong focus on IBMi systems. This is a new role where you'll be the driving force behind shift performance, service quality, and continuous … improvement. At Service Express, ourOperations Team Leaders are at the heart of our 24/7 Command Centre in Bedford, making sure our systems run smoothly, our teams are supported, and our customers receive exceptional support . If you have proven leadership experience in a technical environment-especially with iSeries or Intel platforms-you'll thrive here. We offer … continuous growth and capability development Oversee daily operations, ensuring efficient incident resolution and proactive monitoring Act as the go-to escalation point for complex technical and operational issues Maintain service excellence by meeting SLAs and driving performance improvements Collaborate across IT, delivery, and support teams to enhance service delivery Manage shift scheduling and ensure balanced workloads More ❯

We're excited to share a new opportunity within Service Express Europe! We're looking for a ITIL Change Manager to join our MIS Service Operations team and play a key role in the governance and delivery of IT services across our international customer base. This highly collaborative role will see you working closely with our Service Delivery teams and other stakeholders across the business to guide, improve, and champion our Change and Problem Management processes - ensuring seamless service operations and continuous improvement. What You'll Be Doing: Own, manage, and evolve the Change Management process across both Managed Infrastructure Services and Internal IT. Lead Change Advisory Board (CAB) meetings and coordinate all aspects … Monitor and report on change metrics and drive continuous improvement through feedback and data insights. What You'll Bring: 5+ years' experience in a similar IT Change Management or Service Operations role. Bachelor's degree in Computer Science, Information Technology, or related field. ITIL Certification (Intermediate or higher preferred). Strong understanding of both Change and Problem Management processes More ❯