1 of 1 Remote Service Desk Analyst Jobs in Bedford

Job Title: Senior Service Desk Analyst Location: Bedford, MK42 (Hybrid – minimum 50% in office) Contract: Permanent, Full-Time Start Date: ASAP Salary: £37,938 per annum? Important – Please Read Before Applying Without the following skills, CVs will not be considered : Extensive, proven experience in a senior service desk/2nd line role Strong expertise in … ITSM tools, scripting, and automation Good knowledge of Microsoft 365 (AzureAD/Entra ID, Exchange Hybrid) Solid experience with Active Directory The Role We are seeking a Senior Service Desk Analyst to join our Technology team. This is a hands-on technical role that combines 1st line service desk responsibilities with advanced 2nd line support. … You’ll be supporting a wide range of technologies, mentoring junior colleagues, and contributing to projects and service improvements.Key Responsibilities Deliver 1st and 2nd line technical support for ICT incidents, service requests, and changes Ensure timely resolution of issues while meeting agreed SLAs Support and maintain user accounts, software deployments, and IT assets Proactively monitor system performance and More ❯