2 of 2 API Management Jobs in Belfast

critical business applications and technology services Establish, monitor, and report on SLAs, SLOs, Error Budgets, availability, performance, and operational KPIs Lead Major Incident Management activities, coordinating cross-functional teams during outages and ensuring rapid service restoration and RCA completion Drive Problem Management by identifying recurring issues, analyzing systemic … failures, implementing corrective actions, and reducing operational risk Govern Change and Release Management processes, production readiness reviews, maintenance, and deployment activities Ensure effective observability through monitoring, alerting, logging, dashboards, and operational reporting Promote automation and operational efficiency through Infrastructure as Code, DevOps, self-healing, and auto-remediation Partner with ...

excellence of technology services while maintaining strong alignment with business objectives. This role serves as the primary owner of service health, incident and problem management, operational governance, continuous service improvement, and stakeholder engagement. The Service Manager partners closely with engineering, platform, infrastructure, security, and business teams to deliver stable … resilient, and high-performing services that align with business objectives and customer expectations. The role drives proactive risk management, operational maturity, automation, and service improvements while ensuring adherence to established operational processes and governance standards. The role also provides leadership across incident, problem, change, release, and service management ...