Head of IT & Telephony
- Hiring Organisation
- Confidential Company
- Location
- Belfast, UK
- Employment Type
- Full-time
Telephony team, ensuring high performance and strong service delivery. Oversee the design, management, and optimisation of IT infrastructure, networks, and cloud environments (Azure/AWS) Manage all call routing, IVR systems, and queue management to ensure accurate, efficient, and immediate call handling. Develop and execute a long-term technology strategy … experience Expertise in managing telephony platforms (VoIP, SIP, cloud contact centre solutions). Strong knowledge of networking, cloud services (e.g., Microsoft 365, Azure, AWS), and cybersecurity best practices. Experience leading and developing cross-functional technical teams. Strong project management and stakeholder engagement abilities. Ability to balance strategic planning with hands ...