Senior Major Incident Manager
- Hiring Organisation
- Akkodis
- Location
- Belfast, County Antrim, United Kingdom
- Employment Type
- Permanent
- Salary
- £60000 - £67500/annum
executive summaries during P1 incidents Manage escalations and cross-functional coordination Produce weekly and monthly MI reports Maintain and improve processes and documentation Drive continuous improvement Coach and mentor team members Monitor team performance Collaborate with stakeholders Identify future skills requirements Essential Skills & Experience Experience managing major … Incident and Problem Management ITIL awareness or certification Key Competencies Calm decision-making under pressure Leadership and people management Stakeholder engagement Analytical thinking Continuous improvement mindset Collaborative approach Why Apply? Opportunity to lead critical incident management in a high-impact environment and contribute to process improvements while ...