25 of 25 Continuous Improvement Jobs in Belfast

our 24/7 Customer Support service. You will scale and evolve the organisation to ensure excellent client experience, enable business growth, and drive continuous improvement through innovation, AI, and automation. You will be a strategic leader with a deep understanding of the FinTech or RegTech space … loyalty, and retention. This role will oversee the design, delivery, and scaling of Customer Support across all regions, ensuring consistent, high-quality service and continuous improvement in support processes. This position requires a visionary leader with a deep understanding of customer service operations, technology enablement, and the … proactively improve customer experience and system reliability. Represent the voice of the customer in leadership discussions, advocating for initiatives to address pain points. Innovation & Continuous Improvement Leverage AI, automation, analytics, and self-service strategies to improve service quality, efficiency, and client experience. Stay current with service desk More ❯

of third-line investigations and the delivery of bug fixes, ensuring timely and effective resolution of customer issues to maintain system reliability and responsiveness. Continuous Improvement: Actively engage in team strategy and development processes to drive continuous improvement and innovation. Additional Duties: Perform other … required by Management to meet business needs. Mentoring and Team Development: Lead and mentor software engineers, fostering a culture of technical excellence, innovation, and continuous learning. Skills & Experience Expertise in Full Stack Development: Proven ability in designing, developing, and deploying end-to-end software solutions, including responsive front-end More ❯

the best possible experience when interacting with Raylo. You will work cross-functionally with Product, Operations, Compliance, and Tech to improve processes and drive continuous service enhancements. Your work will have a direct impact on customer satisfaction, retention, and operational efficiency. With a focus on scaling operations while maintaining … team, ensuring they are equipped to deliver an outstanding customer experience. Optimise Performance Metrics - Own key customer support KPIs (NPS, CSAT, resolution times), ensuring continuous improvement in customer satisfaction and operational performance Drive Operational Efficiencies - Identify and implement improvements in service processes, leveraging automation and AI tools … in scaling and optimising customer support teams and operations. Data-driven decision-making , with expertise in customer service metrics (NPS, CSAT, response times) and continuous improvement methodologies. Hands-on experience with modern customer service platforms (e.g., Intercom, Zendesk), as well as data analytics, automation, and self service More ❯

providing executive oversight and direction for the client’s OCC-driven data remediation initiatives. Ensure alignment of data management and governance and quality improvement strategies with regulatory requirements and business objectives. Key Responsibilities/Duties Define and communicate the strategic vision for data governance remediation to client executives. … controls. Support executive and Board-level reporting and engagement with OCC or other regulators. Lead efforts to foster a culture of data accountability and continuous improvement within the client organization. Required Skill Sets & Requirements Enterprise Data Analysis and Management: Extensive experience designing and implementing data analysis and More ❯

platform Implement and maintain integrations between cloud and on-premises data services Recommend long-term solutions to improve platform stability and supportability Contribute to continuous improvement and innovation in data operations and business processes The Ideal Candidate Will Have: Bachelor's degree in Computer Science, Engineering or More ❯

drive business growth and performance Provide data transparency to business stakeholders Manage current Expense Management Workflows and find ways to improve current processes Drive continuous improvement in our Markets business by identifying opportunities and implementing P&L improvement efficiency initiatives. Negotiate effectively with internal and More ❯

audiences; able to drive consensus and influence relationships at all levels Optimizes work processes by balancing effective/efficient processes with a focus on continuous improvement Ability to give focused attention to details and deliver high quality work while managing competing priorities under pressure Bachelor's degree More ❯

the build operations, resource and capacity planning for all programmes, build site and unit moves logistics. You'll also help in identifying and delivering continuous improvement projects for our build facility, whilst managing day to day responsibilities of direct reports The Build Preparation Coordinator role is varied More ❯

outcome. Review data, highlighting risks relating to non-compliance. Consider the development of new and emerging projects and Taskforces. Contribute to problem solving and continuous improvement. Maintain good working relationships with Managers and colleagues across our production sites. Work flexibly across multiple projects and taxes. Training and Professional Development More ❯

to the Head of Quality, responsible for maintaining the quality system to ISO 13485 standards and associated product certification. Responsibilities: Support the maintenance and continuous improvement of our ISO 13485 compliant Quality Management System, including document control, training management, and change management. Draft and update procedures, work More ❯

it will deliver genuinely interesting, challenging and rewarding work whilst still paying ok! You will also join a company with a culture of flexibility, continuous improvement and growth JBRP1_UKTJ More ❯

areas of responsibility. Drives high performance culture through leading by example and setting the tone for the organisation. Drives a superior customer experience and continuous improvement through the development and implementation of corporate initiatives involving human capital, processes and technology. Builds and develops strong relationships with distribution … MGUs, cover holders, insurance companies, etc. Positions CNA as top quartile performer. Builds strong and collaborative relationships between the underwriting teams. Drives operational improvement and underwriting effectiveness through use of data and MI reporting Maintain current knowledge on geographic issues and regulations, industry activity and trends. Represent the More ❯

realtime statistics and input towards root cause analysis, particularly during major incidents. Input is critical on major incident bridges and post-mortems to ensure continuous improvement to the observability of systems. Liquidnet currently operate on-prem however over the next 2 years, there is a major transformation … As well as representing specific groups, TP ICAP Accord helps increase awareness, collaboration, shares best practice, and holds our firm to account for driving continuous cultural improvement. Location UK - City Quays - Belfast About Us Connecting clients, communities and colleagues for sustainable growth TP ICAP connects people, platforms, ideas, and More ❯

automation, and upgrades Participate in full SDLC including testing and CI/CD deployment Collaborate cross-functionally to deliver innovative, high-quality solutions Drive continuous improvement and system optimisation through internal audits What We're Looking For: 3-5 years’ experience in a Salesforce development role Strong More ❯

strategic planning, strong leadership skills, and a deep understanding of ITIL processes. The SDM collaborates with cross-functional teams to enhance service quality, drive continuous improvement initiatives, and manage service provider contracts. Key Responsibilities: Ensure Network operations for the site in line or above stringent commitments on More ❯

worlds Manages Business Change Requests: Collecting and understanding business needs, translating them for technical purposes, coordinating with technical teams and business teams and implement continuous improvement. Drive Digital Transformation: In a multi-functional set-up involving various functions/stakeholders in Europe, driving digital transformation and harmonizing ways of More ❯

agile ceremonies and ensure adherence to Scrum principles Remove blockers and enable team productivity Support cross-functional collaboration across product, development, and QA Drive continuous improvement and delivery excellence What we're looking for: Proven experience as a Scrum Master in a software development environment Strong understanding More ❯

development and delivery. Ensure effective transition from project delivery to BAU. Ensure effective post live evaluation of services and systems. Develop and manage the Continuous Improvement Plan (CIP) as part of the on-going provision of services. Facilitating user and governance forums and workshops throughout development lifecycles. More ❯

defence against cyber threats. Working within the Security Operations Centre, you will monitor and respond to security alerts, manage SIEM systems, and contribute to continuous improvement of the organisation's security posture. You'll also collaborate with wider InfoSec teams to support audits and testing. Key Responsibilities More ❯

defence against cyber threats. Working within the Security Operations Centre, you will monitor and respond to security alerts, manage SIEM systems, and contribute to continuous improvement of the organisation's security posture. You'll also collaborate with wider InfoSec teams to support audits and testing. Key Responsibilities More ❯

with solutions across the service management lifecycle. This will include developing strategies, delivering process overviews, and designing and assuring new service solutions and improvement initiatives. You will play a pivotal role in shaping service management strategies, service delivery models and transition to service plans that influence business outcomes … and operational excellence for our clients. Your future duties and responsibilities Lead the development of service management strategies, focusing on the design, implementation, and continuous improvement of service solutions that align with client business goals. Create, design and build SDPs, HLDs and LLDs for service solutions that … providing constructive feedback to ensure successful implementation. Act as the primary service design & architecture interface between the customer and the CGI delivery team. Drive continuous service improvements by analysing data and recommending actionable changes to optimise service delivery. Mentor and coach junior consultants, sharing your expertise in service architecture More ❯

working arrangements (minimum 3 days office attendance). The role involves managing a diverse portfolio of programmes and projects, ensuring their successful delivery and continuous improvement. Key Responsibilities Oversee project portfolio, monitor effectiveness, and implement improvements. Ensure smooth operations and achieve SMART objectives with delivery agents and suppliers. Evaluate … Ensure adherence to employment and equality policies. Essential Criteria At least 3 years' experience managing all aspects of a project lifecycle, including design, delivery, continuous improvement, monitoring, evaluation, and budgetary control. Proven ability to work autonomously and make effective decisions impacting successful project delivery. Experience in designing More ❯

development and delivery. Ensure effective transition from project delivery to BAU. Ensure effective post live evaluation of services and systems. Develop and manage the Continuous Improvement Plan (CIP) as part of the on-going provision of services. Facilitating user and governance forums and workshops throughout development lifecycles. More ❯

commitment to your career development through training, mentoring and internal opportunities. What you'll be doing Creating, maintaining and delivering the strategic and continual improvement plan roadmap, for the platform, including Azure Virtual Desktop - in association with all stakeholders Provide leadership and guidance to product teams to ensure … Proven track record in leading technology services across multiple functions within an enterprise environment Experienced in creating, maintaining and delivering strategic roadmaps and continual improvement plans within corporate business Highly organized with the ability to prioritize workload Excellent verbal and written communication skills Interview process There is a More ❯

applications on AWS . Proven experience leading offshore or distributed QA teams in a global engineering environment. A passion for clean code, DevOps, and continuous improvement. Why Join? Be part of a global tech leader with a growing presence in Belfast . Lead meaningful work on mission-critical systems … used by millions. Competitive salary, excellent bonus and pension, healthcare, dental care, flexible working, and continuous learning opportunities. A collaborative culture that values innovation, autonomy, and growth. More ❯