6 of 6 Remote/Hybrid Customer Experience Jobs in Belfast

experience holds to the same standard everywhere, not just in the market we know best. What You’ll Do Own what Wow CX means at Raylo. Define the standard for a great interaction, hold every team (human or AI) to it, and be the escalation point and voice … cost of what you find, and build the business case for fixing it. Own operational mass comms governance. Audit, edit and govern the CX and service comms Raylo sends at scale, across customer.io and Fin: delivery updates, lifecycle messages, NPS surveys and Fin-driven support comms. Triage and project manage ...

Customer Success Manager Location - Belfast (Hybrid) BUSINESS UNIT - Capita AiTO Competitive salary and bonus Help customers realise greater value from technology services You will have experience in customer success, service delivery, account management, client relationship management, managed services or technology services. About the role: We're looking … commercially minded customer leaders who can own strategic client relationships, influence delivery across Capita, grow the account and quickly understand the technology environment so our customers achieve maximum value from Capita AiTO services. You'll act as a trusted advisor, working with customers and internal teams to improve service ...

week in Manchester or Belfast Office Employment Type: Full-Time, Permanent Products Owned: ANSEL (AI SOC automation platform) and theCloudGuardPortal Salary: Competitive, dependent on experience About the Role This is a newly created role and the first dedicated product management position atCloudGuard. ANSEL , our AI-driven SOC automation platform … running live, are wherethe majority ofour intellectual property and commercial value sit. The Product Manager will own bothendto end: the strategy, the roadmap, the customer insight that shapes them, and the discipline that gets them shipped. You will report directly to the CTO and work across engineering, SOC operations ...

Aflac is building the specialist capability required to create better customer and partner experiences, strengthen our enterprise cloud and data foundations, and deliver modern digital products safely and responsibly. Within Digital Services, we are looking for a senior, hands‐on product leader who will lead and coach a small … will be modernising enrolment, but the ambition is broader: creating reusable integration capabilities, partner propositions and onboarding models that can support multiple products and customer journeys over time. If that sounds like the kind of challenge you enjoy, keep reading. Team Context We are building outcome‐driven product capabilities ...

consumers and small businesses. Customers trust us too, with a 4.5/5 Trustpilot rating from more than 20,000 reviews. For customers, the experience is simple: subscribe to a device, get support throughout, upgrade when you want, and return it when you’re done. Behind that sits … enables brands to run subscription programmes at scale. Brands can unlock a powerful new growth engine with Raylo across embedded checkout, Raylo.com and the customer app — converting more DTC customers, reaching subscription-first demand, and driving repeat upgrades that compound customer lifetime value. The impact of our circular ...

Working closely with sales, purchasing, finance and project delivery teams, you'll play a key role in driving revenue growth while delivering an excellent customer experience. What You'll Be Doing Manage and grow a portfolio of existing enterprise customer accounts Achieve and exceed agreed sales, revenue … Identify cross-selling opportunities across IT products and services Take ownership of opportunities and progress deals through to completion Prepare the commercial elements of customer proposals, including pricing, discounts and margin modelling Deliver engaging sales presentations to both new and existing customers Monitor competitor activity and support customer ...