6 of 6 Remote/Hybrid Customer Experience Jobs in Belfast

platform simplifies complex compliance processes and enables senior finance leaders to unlock real business value. The Role We're looking for a motivated and customer-focused Client Support Associate to join a dynamic support team. You'll act as the first point of contact for clients, resolving issues, managing … service requests, and delivering an outstanding customer experience. This is an excellent opportunity for someone who enjoys problem-solving, working with technology, and engaging directly with clients in a fast-paced environment. Key Responsibilities Client Support & Service Delivery Act as the first point of contact for client incidents ...

Reports To Head of Business Development Location Hybrid Belfast head office and remote working Contract Type Permanent/Fixed Term Qualification Financial product delivery experience, Prince 2 practitioner (desirable but not essential) Salary Band Competitive, dependent on experience Role Purpose The Project Manager is responsible … readiness activities prior to product launch. Support post-implementation reviews to capture lessons learned and confirm realisation of intended business benefits. Ensure the best customer experience is delivered through our products and services supported by our IT/website/customer portal. Product Management Support Partner with ...

will be joining a small but dedicated team focused on improving, automating and growing our support service. Our goal is to create positive customer experiences while delivering support in the most efficient and effective way possible. This is not a traditional service desk role. You do not need … support reporting and service improvement activities. Build trusted working relationships with Subject Matter Experts across the business to ensure timely responses and resolution of customer issues. Proactively follow up on outstanding actions, maintaining momentum and removing barriers to progress. Communicate clearly and professionally with clients throughout the lifecycle ...

environments and optimise Microsoft 365 services. Automate deployments and infrastructure using Infrastructure as Code (IaC) tools. Cybersecurity: Implement and maintain security controls to protect customer data and business operations. Conduct security audits, vulnerability assessments, and ensure compliance with standards like PCI-DSS. Respond to incidents and maintain business continuity … Leadership: Collaborate closely with retail operations and supply chain teams to align IT solutions with business needs. Evaluate and integrate emerging technologies to enhance customer experience and operational efficiency. Required Skills & Qualifications: Bachelor’s degree in Computer Science, Information Technology, or a related discipline. Minimum of 5 years ...

project activities are successfully completed and are aligned to Bank/Group strategy and values, and the achievement of agreed costs, benefits and customer outcomes. Your skills: Your areas of knowledge and expertise that matter most for this role: Essential Significant Project Manager experience demonstrating successful delivery … material changes across an organisation. Experience of methodologies and tools which support project delivery e.g. Waterfall/Agile, Confluence/JIRA. Working across a diverse range of business units and stakeholders (including geographically dispersed teams) to positively influence outcomes. Evidence of shaping and implementing innovative solutions which challenge ...

Technical Support Specialist | Cloud Security | Belfast * Up to £65,000 salary * Hybrid working | 3 days on-site in Belfast * Customer-facing technical role with real ownership and depth * Work at the cutting edge of cloud security and runtime protection * Join a high-calibre engineering team solving genuinely hard infrastructure … building something genuinely differentiated in a competitive market. The Belfast team is central to that growth. The Role This is a technically deep, customer-facing support role with real scope and ownership. You will be the person enterprise customers rely on when things get complex, working across multiple channels ...