4 of 4 ITIL Jobs in Belfast

Experience leading teams within a Network Operations Centre, Service Operations Centre or similar 24/7 function. Experience delivering staff training, coaching and development. ITIL Service Management certification or equivalent experience. Experience working with enterprise network monitoring and incident management platforms. Why Join? This is an opportunity to take ...

improvement and translating requirements into actionable recommendations. Designing and implementing technology operating models, capability frameworks and organisational structures. Supporting IT service management improvements, including ITIL-based approaches and service delivery transformation. Helping organisations transition towards product-based operating models, DevOps and value-stream-led ways of working. Contributing to technology … transformation. An understanding of technology organisational structures, capability models and operating model design. Experience in one or more of the following: IT service management, ITIL, transformation design and implementation, product-based ways of working or value stream mapping. Strong analytical and problem-solving skills, with the ability to assess complex ...

Introduction, Service Transition, Service Design or Service Management leadership, including managing teams within a service management or project delivery environment. A strong understanding of ITIL principles and service lifecycle management, with proven experience of operational readiness, Acceptance into Service and transition governance. The ability to manage risks, dependencies, resources … stakeholder management skills, with the ability to influence senior stakeholders and translate complex technical and operational considerations into clear business outcomes and recommendations. An ITIL 4 Managing Professional qualification, or equivalent, alongside practical experience of ServiceNow and related service management tools. Additional certifications such as SIAM or COBIT would ...

transition to go-live process, oversee and define the acceptance into service process, lead on the service operating model creation and build the ITIL processes for the future client managed service. Key responsibilities: Service Strategy : Accountable for defining the strategy and plan for the future live service, to include Service … Operating Model: Accountable for working alongside the delivery teams and the client organisation to define the future ITIL aligned service operating mode for the programme. Acceptance into Service: Accountable for defining and then overseeing the acceptance into service process alongside the delivery teams and the client organisation to define ...