IP, L2 architectures, Multicast (PIM-SM, MSDP, AnyCastRP) Familiarity with VPNs (IPSec and SSL) Knowledge of wireless technologies Understanding/experience with ISO and ITIL standards Experience supporting or working with cloud technologies (AWS, Azure, GCP preferred) A plus if you have: Cisco, Fortinet, Palo Alto, or Aruba certification Cloud more »
solutions like Elk or Splunk and SQL to create data driven decision tools and dashboards Drive productivity recommending improvements remediation and operational excellence using ITIL methodologies to identify opportunities for improvement Work closely with the multiple teams to ensure robustness scalability and global applicability of solutions Work with project teams more »
a broad portfolio of Line of Business (LOB) and corporate applications. This role involves ensuring that IT services and infrastructure meet operational goals, following ITIL practices diligently, and driving continuous improvement. IT Application Support & Operations: Establish and maintain procedures, standards, and policies for IT Support and Operations services. Prepare and more »
Belfast Metropolitan Area, United Kingdom Hybrid / WFH Options
Hayward Hawk
and client satisfaction. Required Skills and Experience Proven experience as a Service Desk Analyst or similar role in an enterprise environment. Strong understanding of ITIL principles and IT Service Management best practices. Proficiency in using ITSM tools (e.g., ServiceNow, Jira Service Desk, BMC Remedy). Excellent troubleshooting skills and the … skills. Knowledge of cyber security principles and practices is a plus. Ability to work independently and as part of a team. Relevant certifications (e.g., ITIL Foundation, CompTIA A+, Microsoft Certified: Modern Desktop Administrator) are highly desirable. What We Offer Competitive salary and benefits package. Opportunities for professional growth and development. more »
