15 of 15 ITIL Jobs in County Antrim

Management tools to log and manage user calls and provide first time resolution where practical. Experience of Service Now is preferred. Desired Professional Qualifications: ITIL v3/v4 foundation, Service Desk Institute SDA or equivalent ITSM qualification. Special Job Requirements: Shift rota basis Occasional Bank holiday working requirement Band & level ...

skills. Ability to balance major incident leadership with BAU service oversight. Excellent written and verbal communication with a customer-first mindset. Strong understanding of ITIL environments and SLA-driven service delivery. High attention to detail and ability to stay calm under pressure. Eligible for Security Clearance (SC minimum; NPPV3 preferred ...

develop your career within a modern 24/7 operational environment, we'd love to hear from you. Skills: NETWORK SECURITY CISCO ROUTING WIRELESS ITIL JBLE1 ...

Collaborating across technical and business teams during live service events Required experience: Significant background in major incident or incident management within complex environments Strong ITIL-aligned service operations experience Experience operating ITSM tools in enterprise settings Proven leadership and people management capability Experience handling high-volume, high-impact incidents Strong ...

communication skills for user support. Desirable: Experience in transport, logistics, or regulated industries; Knowledge of SQL, system configuration, or reporting tools; IT certification (Microsoft, ITIL, or relevant application-specific training). Culture: Join a company focused on innovation, sustainability, and growth. Exposure to large-scale digital transformation projects ...

skills with the ability to communicate confidently at senior and executive levels Experience driving service improvement initiatives and operational best practices Strong understanding of ITIL-aligned Incident Management processes Eligible to obtain UK SC Security Clearance ...

primary point of leadership for End User Services on-site, providing guidance, mentorship, and operational direction to the team. Ensure ITSM and ITIL-aligned processes are followed across Incident, Request, Change, Configuration, Capacity, and Release Management activities. Work closely with Infrastructure, Security, Architecture, Service Management, Facilities, and wider technology teams … desktop hardware, and file and print services. Proven experience leading support teams in fast-paced environments with multiple competing priorities. Strong understanding of ITIL-based service management principles and processes. Excellent stakeholder management and customer service skills, with the ability to engage effectively at all levels of the organisation. Strong ...

Recovery and Business Continuity exercises. Strong analytical and problem-solving skills. Knowledge and experience of working within industry best practices and guidelines such as ITIL, NIST, ISO, and CIS environments. Knowledge of common attack types (phishing, malware, ransomware). Familiarity with vulnerability scanning and basic threat intelligence Strong teamwork skills ...

support, end-user applications, mobile technologies, and hardware services in line with SLAs. Ensure incidents, requests, changes, and problems are managed in line with ITIL/ITSM best practices. Drive continuous improvement initiatives, including automation, tooling enhancements, and innovation programmes. Coordinate local technology projects, office support activities, and regional service … Microsoft Office, Active Directory, SCCM/App-V, and end-user hardware. Experience working in large, fast-paced, business-critical organisations. Strong understanding of ITIL-aligned service management processes. Excellent stakeholder management, communication, and customer service skills. Desirable Experience Experience within financial services, investment banking, or trading environments. Exposure ...

practice Experience with dynamic routing protocols (BGP, OSPF) Knowledge of Zero Trust principles and SD-WAN Experience managing vulnerability and cybersecurity tooling Understanding of ITIL processes This is an excellent opportunity to join a collaborative infrastructure team within a well-established legal organisation, offering strong benefits, modern office space ...

time management Proven knowledge of Managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standard such as CIS and ISO27001. ITIL foundation certification or knowledge of ITIL processes. Must be willing to work weekends as required. Meticulous attention to detail. Must be willing to travel ...

team members Monitor team performance Collaborate with stakeholders Identify future skills requirements Essential Skills & Experience Experience managing major incidents in complex IT environments Strong ITIL Incident Management knowledge Public and private sector experience Familiarity with ITSM tools Microsoft 365 knowledge (Teams, SharePoint) Strong communication skills Documentation and reporting capability Understanding … Incident and Problem Management ITIL awareness or certification Key Competencies Calm decision-making under pressure Leadership and people management Stakeholder engagement Analytical thinking Continuous improvement mindset Collaborative approach Why Apply? Opportunity to lead critical incident management in a high-impact environment and contribute to process improvements while developing professionally within ...

escalation point for complex production incidents, performing root cause analysis and resolution Manage Incident, Problem, and Change Management processes in line with ITIL principles Oversee application installations, upgrades, fixes, and enhancements across production and non-production environments Monitor application performance, system health, and service availability Manage application stacks across environments … Server Management Studio) Working knowledge of networking tools (SSH, SFTP, traceroute) Scripting experience in PowerShell, Bash, or Perl Strong understanding of ITIL-based support processes Experience with monitoring and observability tooling Demonstrated use of automation to improve efficiency Solid understanding of Change Management Desirable Exposure to cloud or hybrid architectures ...

rotating day/night shifts Eligible to obtain security clearance Desirable: CCNA or equivalent networking certification Windows OS and Server support experience Familiarity with ITIL service management environments Experience using network monitoring tools Previous exposure to critical infrastructure or high-availability environments Experience working with telecoms, MSPs, or enterprise support … other IT job in Northern Ireland, apply via the link or contact VANRATH for a confidential chat today. Skills: NOC IT Helpdesk CCNA ITIL Windows Servers Benefits: Pension Annual Leave Paid Qualifications JBLE1 ...

situations: calm, authoritative and decisive Credible in front of senior customer stakeholders, navigating difficult conversations without losing the relationship Strong working knowledge of ITIL practices Ability to obtain and hold all required clearances (SC, NPPV, etc.) DESIRABLE BUT NOT ESSENTIAL Aruba, or complementary technologies (Juniper, Fortinet, SD-WAN) Automation … enterprise, cisco routing and switching, routing protocols, bgp, ospf, ccie, third line network engineer, network troubleshooting, data network engineer, lan, wan, technical operations authority, itil, incident management, managed services, 24/7 support, sc clearance, nppv, cisco, aruba, juniper, fortinet, sd-wan, belfast, telecoms ...