16 of 16 ITIL Jobs in County Antrim

analytical skills Desirable/Nice to Have Experience with event-driven architectures (Kafka, RabbitMQ) Knowledge of database technologies (SQL and NoSQL) Certification in ITIL Experience in high-availability, enterprise-scale systems Certifications in cloud or Agile methodologies Soft Skills Strong communication and stakeholder management skills Ability to work under pressure ...

Code concepts API monitoring and troubleshooting AIOps and intelligent monitoring platforms Education: Bachelor's Degree or equivalent experience required. Master's Degree preferred. ITIL Foundation, Cloud Certifications, or relevant industry certifications are advantageous. What we’ll provide you: By joining Citi, you will not only be part of a business ...

plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across all IT operations. … paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with ...

with excellent communication skills. Ability to explain technical concepts to non-technical users. Experience with service desk management tools (e.g., ServiceNow). Knowledge of ITIL frameworks and best practices; ITIL v4 certification preferred. Strong communication, interpersonal, and problem-solving abilities. Customer-focused mindset with a commitment to delivering high-quality ...

Managing and maintaining cybersecurity products. Strong knowledge of security best practices and industry standard such as CIS and ISO27001.ITIL foundation certification or knowledge of ITIL processes. Must be willing to work weekends as required. Meticulous attention to detail. Must be willing to travel to other offices as required. Desirable experience ...

business needs and deliver solutions that support long-term success. Managed Services DeliveryManage reporting-related incidents, service requests, problems, and changes in accordance with ITIL best practices and service level commitments. Support critical reporting cycles, including month-end, quarter-end, year-end, statutory, and regulatory reporting requirements. Maintain comprehensive ...

Production of capacity reports, dashboards and risk assessments Experience working across multiple technical and service-management teams Strong stakeholder engagement and risk-management skills ITIL-aligned service-management experience Experience with tools such as ServiceNow, Splunk, Dynatrace, SolarWinds, Datadog, AppDynamics, Grafana, Power BI or Azure Monitor would be advantageous. Previous ...

team What were looking for Strong hands-on Major Incident Management experience Proven experience leading high-priority incidents in complex environments Good knowledge of ITIL, Incident Management and ITSM tooling Excellent stakeholder management and communication skills Ability to remain calm, make decisions and take ownership under pressure Experience within large ...

escalation practices. Desirable Skills Workday certification in Prism,Reporting,HCM, Payroll, or Financials. Professional qualifications or certifications in project management, service management (e.g.?ITIL), or consulting. Embracing our differences At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non‐compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Minimum 5+ years working within an IT environment. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement ...

financials. Initiative: Self-starter with the ability to drive assignments and escalate when necessary. Teamwork: Team player with a strong customer-centric ethos. ITIL Skills: ITIL v4 certified with strong skills in Service Design, Operations and Transition Additional Information Why Version 1? At Version 1, we believe in providing ...

financials. Initiative:Self-starter with the ability to drive assignments and escalate when necessary. Teamwork:Team player with a strong customer-centric ethos. ITIL Skills:ITIL v4 certified with strong skills in Service Design, Operations and Transition Additional Information Why Version 1? At Version 1, we believe in providing ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance ...

using agreed templates, and route changes to the appropriate process owner/governance forum for review and approval. Support alignment of ITSM processes with ITIL practices, firm policies, security standards and regulatory requirements by completing routine evidence checks, recording observations, and escalating exceptions and non-compliance for review. Change Management … decisions, risks and exceptions to the appropriate process owner, CAB, service owner or leadership forum. What you will have Experience: Strong working knowledge of ITIL frameworks. Proven stakeholder engagement and communication skills. Proven ability to adopt, drive, and promote continual service improvement, using data, insight, and stakeholder feedback to enhance ...

Global Service Desk function. You will administer ITSM processes, coordinate governance forums and ensure records and evidence are captured. You will work with ITIL, change, problem and design into service, delivering MI and insights while not owning final decisions. A hands-on, governance-focused approach is required with strong stakeholder ...

transition to go-live process, oversee and define the acceptance into service process, lead on the service operating model creation and build the ITIL processes for the future client managed service. Key responsibilities: Service Strategy : Accountable for defining the strategy and plan for the future live service, to include Service … Operating Model: Accountable for working alongside the delivery teams and the client organisation to define the future ITIL aligned service operating mode for the programme. Acceptance into Service: Accountable for defining and then overseeing the acceptance into service process alongside the delivery teams and the client organisation to define ...