challenges, in addition to exploring emerging technologies and innovations. Knowledge andexperience in software development framework/methodology e.g. Agile, DevOps and cloud-based technology e.g Azure, AWS. TOGAF, Scrum, ITIL, PMP, Prince2 certification, any domain specific certification, any technology vendor certification (Microsoft, AWS, Oracle etc) or management certification. Ability to use abstract thinking totiethe dots from a technological/architectural More ❯
be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective manner. Requirements ITIL Foundation Certificate or higher. 5 years' experience in the last 7 working in an IT Service Delivery or similar role. Technical/IT background with at least 5 years' hands More ❯
based technology e.g Azure, AWS Experience in cost optimisation including financial analysis, technology vendor management, strategic planning and process improvement ToGAF or any EA architecture domain related certification, Scrum, ITIL certification or any technology vendor certification (Microsoft, AWS, Oracle etc). Proficient in using office connectivity and productivity tools including Microsoft Word, PowerPoint and Excel. Ability to use effective written More ❯
including proficiency with Active Directory Windows Server Desktop VB Script, Shell Scrip t VB/Shell/PERL/Macros SAM experience (SMS, Altiris, etc.) ISO 19770-1 and ITIL SAM Standards Benefits - Why Connor? We approach every relationship with purpose, attention, and a little fun! You can expect a flexible working environment, paid mental health days, a generous vacation More ❯
Belfast, County Antrim, Northern Ireland, United Kingdom Hybrid / WFH Options
Alexander Edward James Consulting Limited
relevant support teams and stakeholders within agreed timeframes. Essential Skills & Experience: Proven experience managing high-priority incidents in a shared service or multi-client IT environment. Strong understanding of ITIL principles and frameworks. Familiarity with IT service management tools such as Remedy or equivalent platforms. Excellent communication, coordination and stakeholder management skills. Ability to perform effectively under pressure in high More ❯
priority incidents. * Conduct incident reviews with lines of service within agreed timescales The Requirements * Previous experience in high-priority incident management in a multi-client or shared service environment * ITIL awareness * Knowledge of Remedy or similar tools and the Incident Management process If you are looking for an exciting new challenge to join a leading support team with opportunities to More ❯
priority incidents. * Conduct incident reviews with lines of service within agreed timescales The Requirements * Previous experience in high-priority incident management in a multi-client or shared service environment * ITIL awareness * Knowledge of Remedy or similar tools and the Incident Management process If you are looking for an exciting new challenge to join a leading support team with opportunities to More ❯
remote working - go to site as required. SC required Previous experience and skillset: -Experience of running a small team of app support engineers -Demonstrable knowledge and preferably certification in ITIL processes click apply for full job details More ❯
