4 of 4 Remote Knowledge Management Jobs in Belfast

and quarterly forecasting of team costs, and project revenues Agree strategy with Division Head(s) and Service Portfolio Manager(s) Determine number of technical leads required for effective team management Manage all 3 sides of the Strategic Triangle – Customer Satisfaction: Employee Engagement; and Profitability. Input to service design and support for service implementation. Maintain standards for ISO 20000 & other … relevant quality standard compliance. Manage customer escalations, issues, problems, and requirements. Conduct regular Service Reviews with Customers. Identify and progress Continual Service Improvement initiatives. Manage business risk and knowledge to ensure business continuity. Achieve targets and improvement initiatives for customer satisfaction. Explore and drive opportunities within existing customers for new/additional work. Qualifications You will have experience in … You Will Have Excellent leadership and decision-making skills Excellent analytical skills A track record in driving revenue opportunities Demonstrated ability to work within a process-driven environment. Resource Management experience: performance management, workload distribution, team development, knowledge management Expertise in forecasting: Monthly forecasting on gross profit accounting for team costs, recurring and additional project revenues More ❯

involvement. • Identify opportunities for new service delivery and support analysis and design workshops. • Collate information for project updates and adapt report templates for new projects. • Support scope clarification and management efforts on projects • Identify own training needs and actively participate in training related to LPM topics. • Tailor and reuse existing templates and make suggestions for template improvements. • Contribute to … encourage LPM and Legal team uptake. • Source information at LPM request for proposals and pitches • Build network of professional colleagues across the range of PBS and legal functions, including Knowledge Management, Business Development, Finance, and IT and with external stakeholders • Offer ad hoc support and PM expertise to non-LPM initiatives. Skills and Experience: Location: Belfast Workplace: Hybrid … involvement. • Identify opportunities for new service delivery and support analysis and design workshops. • Collate information for project updates and adapt report templates for new projects. • Support scope clarification and management efforts on projects • Identify own training needs and actively participate in training related to LPM topics. • Tailor and reuse existing templates and make suggestions for template improvements. • Contribute to More ❯

questions and gathering information to quickly resolve issues. Partnering with the customer to quickly identify challenges and technical issues, understanding the impact to their business. Using your software product knowledge (along with empathy for our customers) to help fix important issues quickly while also helping prevent recurring issues in the future. Being a critical thinker and using independent judgment … defined escalation paths. Communicating with customers proactively (mostly by phone) to update them on progress and do things when you say you’re going to do it. Share your knowledge gained from troubleshooting issues by contributing to the global knowledge management system through flagging, editing, creating, and reusing articles. Adhering to key customer and team focused metrics More ❯

for short durations to suit project needs Participate in industry groups to develop key industry relationships, stay abreast of emerging trends and technologies, promote technical practices, innovation, sharing, and knowledge management Represent Ireland in ITS forums at EU level, or support a senior representative. Understand and work with the interface with other disciplines such as structures, traffic signals More ❯