Technical Helpdesk Agent x2 JBLE1 NI
- Hiring Organisation
- MCS Group
- Location
- Belfast, UK
network connectivity issues Configuring and troubleshooting IP phones, DECT devices, softphones, routers and switches Investigating issues across SIP, RTP, TCP/IP, PBX and PSTN environments Using network diagnostic tools including Wireshark, Ping and Traceroute Providing remote technical support where required Managing incidents through the ticketing system and maintaining accurate … some of the following would be advantageous: VoIP and cloud-based telephony SIP and RTP TCP/IP and network troubleshooting PBX and PSTN IP desk phones, DECT and softphones Wireshark, Ping and Traceroute TeamViewer, AnyDesk and Remote Desktop Jira Service Desk ITIL practices Relevant certifications, including CCNA or VoIP ...