2 of 2 Remote/Hybrid Performance Metrics Jobs in Belfast

Clearance/CTC Clearance level is mandatory for this role. Key Responsibilities: Supervise, mentor, and develop a team of service desk analysts. Establish performance objectives and provide regular feedback through performance evaluations. Foster a positive and collaborative team environment. Oversee daily service desk activities, ensuring prompt resolution … incidents and service requests. Responsible for all major incidents, utilising your teams engagement. Monitor service desk performance metrics, such as first-call resolution rate, response time, and ticket backlog. Manage the digital handover to the next shift team leader for seamless service. Manage and prioritize workload, including escalations ...

reliable, fast, and scalable. Moving away from traditional, reactive database administration, our mission is to proactively maintain and enhance the reliability, integrity, and performance of our data footprint. You will help manage a diverse, modern GCP data ecosystemspanning relational, NoSQL, and analytical platforms (with a focus on PostgreSQL … Cloud SQL and AlloyDB, alongside Spanner, Cassandra, Firestore, Bigtable, and BigQuery) - while ensuring smooth operations, performance tuning, and automated deployments. As our team embraces a cloud-first mindset, you will be encouraged to move beyond a specialized database mindset to become a broad generalist, developing skills across modern data ...