2 of 2 Remote Performance Metrics Jobs in Belfast

for account growth. Support client retention by planning ahead for client contract renewal. Report regularly to the Director of Customer Success on client account progress and issues. Generate Key Performance Metrics in line with business objectives. Maintain compliance with Sonrai's quality management system. UK and international travel may be required as necessary to meet with clients. Frequency More ❯

deep understanding of customers' business models, build lasting relationships, and serve as a trusted adviser to ensure successful, long term partnerships. Create tailored account plans outlining critical success factors, performance metrics, targets, and recommendations to address customers' strategic goals and business challenges within the retail and supply chain space. Efficiently and effectively deliver specialised advisory and recovery services … e.g., revenue recovery support), ensuring high customer satisfaction, retention and long term value realisation. Monitor overall account performance, keep complex projects on track, and implement structured programmes to drive platform adoption, especially for low usage accounts. Identify and execute opportunities to increase contract value by expanding service scopes, cross selling other retail solutions or integrating new services. Maintain accurate More ❯