2 of 2 Remote/Hybrid Proactive Management Jobs in Belfast

DNA. Invest in us and well invest in you!.? Job Description Our ASPIRE Global Service Centre is the central hub of our Service Management operations. Beyond a traditional Service Desk, it stands as the central authority and shared service delivery hub, orchestrating all operational workflows, processes, procedures … seeking an experienced and results-driven Monitoring Lead who will be the product owner and subject matter expert (SME) for the Event Management tooling environment. This role is responsible for setting the strategic direction, ensuring tooling currency, driving innovation through automation and AI, and enabling smooth customer transitions ...

scalable cloud-based infrastructure using infrastructure-as-code approaches. Enable teams to develop effective observability practices, including monitoring, logging, metrics and alerting that support proactive service management. Work with teams to define and embed Service Level Indicators (SLIs), Service Level Objectives (SLOs) and error budgets in a pragmatic …/CD pipelines to enable safe, frequent and low-risk delivery of changes. Oversee live service reliability, supporting teams through incident and problem management while encouraging a learning-focused, blameless culture. Ensure security, resilience and compliance considerations are understood and embedded into engineering practices. Essential skills for the Senior ...