Manager, Technical Services Frontline
- Hiring Organisation
- Intersystems
- Location
- Belfast, UK
- Employment Type
- Full-time
adoption plans for new technologies alongside the Tier 2 managerEnsure Tier 1 staff are trained and prepared to support new systems post implementationCustomer Experience & Quality Assurance Implement quality assurance processes, including ticket audits, satisfaction surveys, and feedback reviewsCollaborate with other IT leaders to ensure a seamless escalation process for complex ...