8 of 8 Service Delivery Jobs in Belfast

We are partnering with a prominent professional organisation that has recently completed a merger to identify skilled and experienced Service delivery and transition specialist to help deliver service excellence across multiple BAU projects within the business. This professional will be the interface between the technical stakeholders and the 3rd party providers across multiple projects and will be … responsible for writing standard operating procedures and monitoring and managing the 3rd party service levels, managing support level tickets, DR and service continuity. To be considered for the role, you should have the requirements below: * A minimum of 5+ years of experience in service design or service delivery/transition * Extensive experience writing standard operating More ❯

part of a 24/7 shift team supporting critical infrastructure and resolving network/IT incidents with precision and professionalism. You’ll collaborate closely with Network Engineering and Service Delivery teams to ensure high-quality service delivery across a vital client base. If you thrive in fast-paced environments and enjoy solving technical challenges while … delivering excellent customer service—this role is for you. 🔧What you will be doing Act as the first point of escalation for customer calls. Log and manage faults/service requests via Remedy, resolving over 95% at first touch. Work within strict SLAs to ensure timely resolutions. Maintain accurate shift handovers and keep support tickets up to date. … practices. Background in enterprise network support; CCNA certification or equivalent experience preferred, Windows OS and server support. Experience working with third-party suppliers and managing escalations. Familiarity with ITIL service environments and SLA adherence. High attention to detail and ability to perform under pressure. Excellent communication and customer service skills. Eligible for Security Clearance. Foster respectful, collaborative relationships. More ❯

overseeing the day-to-day operations of cloud technologies, ensuring their availability, reliability, scalability, security, and license compliance. With key activities of monitoring, troubleshooting issues, implementing solutions to optimize service delivery and optimisation\design of business solutions. Collaboration with cross-functional teams to ensure alignment with business objectives and customer needs. Additionally, the postholder will play a crucial … role in driving continuous improvement initiatives to enhance service quality and efficiency. Your strategic vision will guide the development and execution of operational strategies to support business growth and maintain a competitive edge in the dynamic cloud services market. Overall, your focus will be on delivering exceptional service experiences while maintaining the highest standards of operational excellence. KEY … RESULTS AREAS – Service Delivery Ensure all database servers are backed up in a manner that meets the RPO and RTO defined in customer SLA’s. Troubleshoot database service outages as needed, including after-hours and weekends. Recommend most appropriate high availability and resilience options to meet customers’ requirements. Undertake capacity reviews of managed databases on a regular More ❯

and operationalize cross-border data clearance activities covering privacy, outsourcing, localization, and data sovereignty requirements for a significant business segment, always with a focus on delivering seamless and efficient service to our internal clients. Team Building & Management : Build and manage a high-performing team responsible for execution, coordination, and control adherence, fostering a culture of excellence, continuous improvement, and … a strong customer service ethos in supporting business needs. This role requires a hands-on problem-solver who drives solutions rather than just monitoring progress. Strategic Operating Model : Design and implement a scalable and efficient operating model aligned with Citi's global data transfer framework, optimizing processes for maximum effectiveness and a superior user experience. This includes a proactive … mindset to anticipate and address challenges before they arise. Cross-Functional Collaboration : Collaborate effectively across global legal, compliance, technology, and business teams, leveraging influence and partnership to drive seamless delivery and achieve common goals, ensuring that stakeholder needs are consistently met and exceeded. Innovation & Automation : Drive product and automation development, including AI-powered decision support systems, workflow integrations, and More ❯

on Finance matters and stay abreast of emerging business and industry trends relevant to our clients' business, such as Business Analytics, Robotic Process Automation and Managed Services Effectively lead delivery of client engagements, including: Managing and motivating client engagement teams with diverse skills and backgrounds Drive high-quality work products within expected timeframes and on budget Monitor progress, manage … risk and ensure key stakeholders are kept informed about progress and expected outcomes Manage expectations of client service delivery Demonstrate expertise and in-depth technical capabilities in the areas of Finance operations and processes; Finance operating models; Global Business Services and Finance technologies Foster an innovative and inclusive team-oriented work environment and play an active role in More ❯

Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for … used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or … each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are More ❯

contract THE JOB Reporting directly to the Head of Business Reporting, this is a critical role overseeing and managing reporting across the Hyperfast business unit, focusing on Ready for Service Premises (Commercial & Government Funded), Network Repayments, Customer Connections, Repair, and Network Performance. You will be instrumental in providing visibility into KPIs, analysing trends, managing key stakeholders, and presenting strategic … strong working relationships with teams across Hyperfast, Group, Fibrus ISP, and Build Co, ensuring seamless collaboration for successful workstream and project delivery. Chair weekly calls with operational teams and service delivery contractors to review KPI performance, capture risks, issues, and actions, and drive continuous improvement. Collaborate with key Group Services stakeholders to: Collaborate closely with Finance and Procurement More ❯

Senior Consultant, Finance Transformation, Business Consulting, Belfast or Derry/Londonderry Location: Belfast The opportunity Our Finance Transformation team delivers globally integrated Finance service offerings to our clients. Our Finance team assists clients in building Finance functions that are business-focused, cost-effective and agile in meeting the needs of all their stakeholders. Agile Business Finance - Delivering an optimised … work across multiple sectors and specifically those with a strong background in Finance transformation and technology. We are seeking individuals with consulting experience who have gained project and programme delivery experience. Your key responsibilities Work as part of a client engagement teams with diverse skills and backgrounds. Develop in an innovative and inclusive team-oriented work environment. Deliver high … budget. Foster relationships with client personnel at appropriate levels. Monitor progress, manage risk and ensure key stakeholders are kept informed about progress and expected outcomes. Manage expectations of client service delivery. Develop and maintain long-term client relationships and networks. Contribute to PI Finance practice development specifically in the areas of operations, thought leadership, marketing activities and training. Skills More ❯