1 to 25 of 31 Service Delivery Jobs in Belfast

Service Delivery Manager Location: Belfast Alchemy Recruitment is proud to be partnering with a leading provider of cutting-edge software and consultancy services, in their search for an experienced Service Delivery Manager to join their dynamic and growing team. About the Client Thet are a forward-thinking technology and consultancy company, specialising in delivering innovative software … for their client-focused approach and technical excellence, Pentagon Solutions empowers organisations to digitally transform their processes through a mix of software, consultancy, and training. The Role As a Service Delivery Manager , you’ll play a pivotal role in ensuring the smooth and efficient delivery of IT and software services to Pentagon Solutions' clients. You will lead … a team of 6 service professionals and oversee the daily operations of the service delivery function. This is a fantastic opportunity for someone who thrives in a fast-paced, customer-centric environment and wants to be part of a company driving digital innovation. Key Responsibilities: Manage and mentor a team of 6 service delivery staff. More ❯

These five shared values lead every decision wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity As a Service Delivery Manager (SDM), you will be a trusted advisor to our clients, responsible for the successful delivery of Operate engagements. You will act as the bridge between … the client and our operational delivery teams, ensuring seamless service and exceeding client expectations. Connect to your skills and professional experience Client Relationship Management: Build and maintain strong, trusted relationships with key client stakeholders, acting as a strategic partner and advisor. Service Design: Lead the design and development of new services, ensuring alignment with business needs and … client requirements. Service Transition: Oversee the smooth and efficient transition of services from design to live operation, minimising disruption and ensuring adherence to agreed service levels. Service Delivery Excellence: Oversee the end-to-end delivery of Operate engagements, ensuring adherence to service level agreements (SLAs) and contractual obligations. Incident, Problem, and Change Management: Lead More ❯

Summary Job Reference: VR250725 Job Title: Service Delivery Manager Salary/Benefits: 62,637 pa plus NILGOSC pension (19% employer contribution) plus 28 days annual leave and 12 public holidays plus private health insurance plus learning/development and much more. Location: Belfast City Centre, hybrid (3 days WFH pw) Client : Co-Ownership Contract : Permanent, full-time … hours pw, typically Mon-Fri/9-5) VANRATH Overview Co-Ownership are looking for a Service Delivery Manager to join their team! We met with them, so if you apply, do reach out for a chat to discuss in more detail. We must highlight that this is a fantastic opportunity, lots of good benefits, they're an … city centre, so we'll be delighted for whoever lands the role. Job summary We are currently undertaking a strategic review of our IT services and are seeking a Service Delivery Manager to join our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across the More ❯

Summary Job Reference: VR250725 Job Title: ICT Service Delivery Manager Salary/Benefits: 62,637 pa plus NILGOSC pension (19% employer contribution) plus 28 days annual leave and 12 public holidays plus private health insurance plus learning/development and much more. Location: Belfast City Centre, hybrid (3 days WFH pw) Client : Co-Ownership Contract : Permanent, full-time … hours pw, typically Mon-Fri/9-5) VANRATH Overview Co-Ownership are looking for an ICT Service Delivery Manager to join their team! We met with them, so if you apply, do reach out for a chat to discuss in more detail. We must highlight that this is a fantastic opportunity, lots of good benefits, they're … city centre, so we'll be delighted for whoever lands the role. Job summary We are currently undertaking a strategic review of our IT services and are seeking a Service Delivery Manager to join our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across the More ❯

Now Hiring: Service Delivery Manager Location: Belfast, Hybrid Full-Time Permanent Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented Service Delivery Manager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services are delivered … with the Head of ICT and lead a small in-house technical support team, while also managing key third-party suppliers. You'll play a vital role in maintaining service excellence, driving performance through SLAs and KPIs, strengthening IT governance, and helping to deliver secure, future-ready technology solutions. Key Responsibilities Include: Overseeing day-to-day IT service operations and the service desk Managing supplier performance, contracts, and relationships Leading internal ICT support staff with a focus on mentoring and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above More ❯

Now Hiring: Service Delivery Manager Location: Belfast, Hybrid Full-Time Permanent Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented Service Delivery Manager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services are delivered … with the Head of ICT and lead a small in-house technical support team, while also managing key third-party suppliers. You'll play a vital role in maintaining service excellence, driving performance through SLAs and KPIs, strengthening IT governance, and helping to deliver secure, future-ready technology solutions. Key Responsibilities Include: Overseeing day-to-day IT service operations and the service desk Managing supplier performance, contracts, and relationships Leading internal ICT support staff with a focus on mentoring and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above More ❯

Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could be … wemake and action we take, guiding us to deliver impact how and where it mattersmost . Connect to your opportunity We are looking for people who are passionate about service transformation; bring out the best in others, and can adapt to change whilst maintaining standards, integrity and a positive working culture. You will work with outstanding talent to design … and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Supporting the design and implementation of customer service and contact centre: Contributing to the development of tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging More ❯

Location: Greater Belfast | Hybrid Working Salary: Competitive | Benefits | Career Progression We're hiring a Service Delivery Manager for a leading NI organisation that's investing in digital transformation. This is a newly created, strategic position offering leadership, technical input, and a genuine opportunity to shape the future of IT operations. Why Apply? Lead IT Service Desk and … supplier delivery operations Stay hands-on with tech: Office 365, Active Directory, patching Manage the shift to Infrastructure as a Service (IaaS) Drive ICT security culture aligned to ISO 27001 Mentor a small, high-performing internal support team Contribute to strategy, compliance, and governance Report to the Head of ICT and deputise as needed You'll Bring: Experience … as an IT Manager, Service Delivery Lead, or Infrastructure Manager A track record of supplier/vendor management and SLA/KPI oversight Broad infrastructure knowledge (Office 365, AD, patching, hybrid environments) Security awareness and ISO-aligned best practice implementation IT Manager Belfast | Service Delivery Manager NI | Infrastructure Manager Jobs Belfast | ICT Roles Northern Ireland | Hybrid More ❯

Summary Job Reference: VR170725 Job Title: IT Service Delivery Manager Salary: 60-65k pa Location: Belfast, hybrid Client : Public sector organisation Contract : Permanent, full-time (37.5 hours pw, typically Mon-Fri/9-5) Overview VANRATH now stands as the first-tier supplier to a range of Top 100 Northern Ireland organisations, SMEs, Public Sector organisations, Health … and Social Care Trusts and NFP Organisations. One of our public sector clients is looking for an IT Service Delivery Managerto assist the Head of ICT in looking after the ICT Team that consists of IT Support, Software Engineers and Web Developers. It's a small organisation and a small team, so you'll also need to get … hands on with the service desk. The organisation is looking to outsource most of their Infrastructure, so you'll play a key role in mapping this out, and managing suppliers, SLAs, contract management, and vendor negotiation. This is a fantastic organisation to work for, great offices and a very friendly team, with plenty of public sector benefits including excellent More ❯

Senior Service Designer - National Crime Agency - G7 Belfast, Birmingham, Bristol, Calder(Normanton), Leicester, London, Warrington To note for candidates selecting London as a preference - For roles based in London, your contractual place of work will be Stratford. While the Stratford site is expected to become operational from November 2025 - March 2026, you will be required to carry out your … the job Job summary Within the Digital, Data & Technology area of the NCA, our constantly evolving and expanding capabilities means we need people with extensive experience and knowledge of service management and in particular service design and transition in order to ensure the services being delivered by the Agency are fit for purpose, secure, and supported. The quality … be able to register after this date and time. Please see our privacy policy notice for details on how your data is handled. Your role will sit within the Service Design & Transition team, and you will provide service design and transition expertise to projects and programmes, advising and gathering requirements, agreeing the path to live, and any milestones More ❯

vision into operational execution. Working closely with the CEO and executive team, the COO drives performance, scalability, and organisational excellence across all departments, with a particular focus on customer delivery, operational efficiency, and employee engagement. Key Responsibilities: Operational Strategy & Execution Work with the executive team on the design and implement of operational strategies, systems, and procedures that scale with … process optimisation, automation, and cost control across the business Translate strategic goals into clear operational plans with measurable KPIs. Oversee company-wide OKRs, ensuring alignment across functions. Digital Tagging Delivery Own the P&L for digital tagging; manage budgets and resources efficiently. Drive margin improvements through process optimisation, automation, and cost control. Lead initiatives to enhance quality, timeliness, and … Work closely with product to ensure the digital tagging portal provides an excellent customer experience. Work closely with partnerships to acquire new digital tagging partners and grow existing partnerships. Service Delivery & Success Ensure successful customer implementations and support to improve customer satisfaction and retention. Ongoing review of quality, timeliness, and consistency in service delivery and support. More ❯

vision into operational execution. Working closely with the CEO and executive team, the COO drives performance, scalability, and organisational excellence across all departments, with a particular focus on customer delivery, operational efficiency, and employee engagement. Key Responsibilities: Operational Strategy & Execution Work with the executive team on the design and implement of operational strategies, systems, and procedures that scale with … process optimisation, automation, and cost control across the business Translate strategic goals into clear operational plans with measurable KPIs. Oversee company-wide OKRs, ensuring alignment across functions. Digital Tagging Delivery Own the P&L for digital tagging; manage budgets and resources efficiently. Drive margin improvements through process optimisation, automation, and cost control. Lead initiatives to enhance quality, timeliness, and … Work closely with product to ensure the digital tagging portal provides an excellent customer experience. Work closely with partnerships to acquire new digital tagging partners and grow existing partnerships. Service Delivery & Success Ensure successful customer implementations and support to improve customer satisfaction and retention. Ongoing review of quality, timeliness, and consistency in service delivery and support. More ❯

For more information and guidance please visit the UKSV website The purpose of a Services Solution Architect (SSA) is to: Engage professionally with potential clients, articulate the value of service design and service solutions to their business. Identify their needs and influence their requirements through proposals, white papers and dialogue. Work collaboratively within campaigns and assist in the … development of capture plans alongside sales & marketing and within the customer space to develop customer service solutions. Create user and business value in services design and deliver architecture for service provision that ensures consistent delivery and excellent user experience. Provide expert advice to shape the development of systems/equipment, and develop their support strategy, for optimal …/or programme managers. The SSA provides expertise and inspiration in solving problems within these and allied areas across business segments. Core Tasks and Responsibilities Own and deliver complex service solutions Look for value creation outside the companies' boundaries and adopt the customer's perspective Leading as service solution architect shaping opportunities with clients, capture leads, programme managers More ❯

Belfast £40,000 - £50,000 per annum (DOE) Telecoms | Permanent An ambitious and rapidly expanding telecoms provider is seeking an experienced Head of Provisioning to lead and evolve its service delivery operations. This is a unique opportunity to join a growing team that prides itself on exceptional customer service, reliability, and operational efficiency across the broadband and … VoIP sector. The Role: As Head of Provisioning, you'll take ownership of the end-to-end delivery process for broadband, VoIP, and associated telecoms services. Leading a team of provisioning specialists, you'll drive efficiency, manage supplier relationships, and ensure customer activations are completed smoothly and on time. Key Responsibilities: Lead and manage the provisioning team to deliver … high-quality telecoms services. Oversee workflows across broadband, VoIP, and other connectivity solutions. Build and maintain strong relationships with key suppliers and escalate service issues where required. Collaborate with engineering, support, and commercial teams to align operational delivery. Monitor KPIs and implement continuous improvement initiatives to streamline performance. Ensure accurate system record-keeping and proactive communication with customers during More ❯

health and well-being programme and offer support for personal and professional development. ITIL Foundation Certificate or higher. 5 years experience in the last 7 working in an IT Service Delivery role. Experience working with Windows Server environments to include Active directory, Group policy, DNS, DHCP, TCP/IP. Experience of managing a team including planning, prioritising and More ❯

and ready to make an impact in the telecom industry. You'll work alongside seasoned professionals and cross-functional teams to deliver a world-class customer experience, help drive service adoption, and support the full service lifecycle from onboarding through ongoing support. What You'll Do Customer Onboarding & Engagement : Support the onboarding of new customers, aligning expectations and … ensuring a smooth experience. Relationship Building : Build trusted relationships with customer contacts across engineering, operations, procurement, and more. Service Lifecycle Coordination : Work with internal teams to monitor service delivery, identify and prevent issues early, and ensure customer needs are met. Data-Driven Insights : Use tools and analytics to track service performance and customer usage, identifying opportunities … for increased value. Support Sales & Renewals : Partner with Sales to support renewals, upsell opportunities, and new service offerings. Issue Escalation & Coordination : Be the go-to contact for customer service challenges, coordinating across teams to resolve issues efficiently. Reporting & Communication : Help prepare reports on customer activity, risks, and performance metrics; maintain regular communication with stakeholders. Must Haves: An Engineering More ❯

Company Description The role of Provisioning Delivery Co-Ordinator is really important to us. The focus of this exciting and challenging role is to manage the Provisioning and delivery of customer orders for Fixed Line, Broadband & IP Phone Systems which is essential for the continued success of our rapidly growing Telecoms Solution. Job Description Project management of customer More ❯

on Finance matters and stay abreast of emerging business and industry trends relevant to our clients' business, such as Business Analytics, Robotic Process Automation and Managed Services Effectively lead delivery of client engagements, including: Managing and motivating client engagement teams with diverse skills and backgrounds Drive high-quality work products within expected timeframes and on budget Monitor progress, manage … risk and ensure key stakeholders are kept informed about progress and expected outcomes Manage expectations of client service delivery Demonstrate expertise and in-depth technical capabilities in the areas of Finance operations and processes; Finance operating models; Global Business Services and Finance technologies Foster an innovative and inclusive team-oriented work environment and play an active role in More ❯

and KPIs set by the company. Prepare and present compelling business proposals and presentations to prospective clients. Work closely with internal teams, including operations and procurement, to ensure seamless service delivery and customer satisfaction. Provide regular reports on sales activities, pipeline status, and market feedback to senior management. What we would like you to bring A minimum of More ❯

focused environments. This is a newly created role reporting directly to the Networks Leadership team, involving high-impact energy infrastructure projects. This role suits professionals with experience in contract delivery or programme coordination within regulated industries such as utilities, power generation, or environmental services. You will be involved in transformative energy projects supporting Northern Ireland's transition to a … into commercial agreements Update policy frameworks and commercial models in line with new legislation and industry changes Collaborate with regulatory, engineering, and planning teams to refine processes and improve service delivery What You'll Bring: Degree (or equivalent) and minimum 2 years' relevant experience Strong communication and stakeholder management skills Commercial awareness and customer-focused approach Experience in … project or contract delivery, especially in fast-paced or deadline-driven environments Preferred (Not Essential): Background in utility or energy infrastructure Familiarity with grid systems, regulated contracts, or technical documentation Experience with policy development or regulatory compliance For more information, please contact Jack today. More ❯

work within our SRE teams to design, build and iterate on our O11Y platform. This engineer will have to work both hands on and strategically with our architects, global service delivery and product teams to plan an observability road map and then execute on those plans. Responsibilities: Assess & Enhance Observability: Review the current observability platform, identify areas for … improvement, and guide the team in enhancing monitoring, logging, tracing, and alerting capabilities. Design & Implement Solutions: Develop and optimize observability solutions that provide deep insights into system and service health. Dashboard Development: Assist teams in creating clear, informative, and actionable dashboards to improve system visibility. Automation & Alerting: Automate monitoring and alerting processes, including enrichment strategies and ML-driven anomaly … detection where applicable. Cross-Team Collaboration: Work closely with ICO and product development teams to ensure seamless visibility into system and service performance. Strategic Observability: Partner with key stakeholders to develop a unified observability strategy aligned with business and operational goals. Qualifications: At least 5 years of professional experience, some of which should have focus on Observability. Excellent knowledge More ❯

a newly created role reporting directly to the Networks Leadership team, offering involvement in high-impact energy infrastructure projects. This role is ideal for professionals with experience in contract delivery or programme coordination within regulated industries such as utilities, power generation, or environmental services. You'll be at the centre of transformative energy projects that support Northern Ireland's … frameworks and commercial models in line with new legislation and the evolving energy landscape Work closely with colleagues across regulatory, engineering, and planning divisions to refine processes and improve service delivery What You'll Bring: Degree (or equivalent qualification) and minimum 2 years' experience in a relevant role Strong communication and stakeholder management skills Commercial awareness and customer … first mindset Proven experience in project or contract delivery, ideally in fast-paced or deadline-driven settings Preferred (Not Essential): Background in utility or energy infrastructure Familiarity with grid systems, regulated contract structures, or technical documentation Prior involvement in policy development or regulatory compliance For more information, please contact Jack today. More ❯

that align with their evolving business needs and our commercial objectives . This role blends deep functional expertise , client advisory, hands-on configuration, and leadership. You'll also drive service innovation, co-ordinate a team, and ensure excellence in day-to-day operations across Workday AMS. Key Responsibilities Deliver expert configuration and support in Workday Core HCM, with specialization … across the team. Represent Kainos in the wider Workday community and contribute to internal initiatives and best practices. Support strategic initiatives for clients through our Kainos Coach and Advisory service s . Minimum Requirements Workday certification or significant hands-on experience in Core HCM. Solid understanding of related Workday functional areas beyond your core specialty. Proven success in a … within a fast-paced, dynamic environment. Strong customer engagement and communication skills, including experience presenting to senior stakeholders. Commercial awareness and understanding of consulting project dynamics. Ability to manage service delivery risk and lead cross-functional workshops and strategic discussions. Experience contributing to presales processes and solution architecture. Team leadership and coordination experience in a support or consulting More ❯

Barnardo's Leaving Care Service - Belfast We are seeking to recruit an experienced manager with the passion and ability to lead a team of practitioners committed to enabling young people leaving care to reach their full potential and positively transition to independent living. Our successful applicant will have responsibility for service delivery including quality assurance, team development … manage and be supported by a full time Team Manager. Our Leaving Care Services are jointly commissioned by Health and Social Care Trusts and Supporting People (NIHE). The service provides accommodation, support, assistance and guidance to young people aged 16 to 21 based on individually assessed need. Applicants should have an interest in and experience of Service More ❯

Functional Functional Always active The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network. Preferences Preferences The technical storage or access is necessary for … used exclusively for statistical purposes. The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you. Marketing Marketing The technical storage or … each client and develop a solid understanding of their current needs and anticipate future needs. Be the primary point of contact for your clients and manage all aspects of service delivery within your portfolio. Develop and maintain sufficient knowledge of Sonrai products to carry out the role effectively. Work closely with technical teams to ensure client needs are More ❯