6 of 6 Remote Service Delivery Jobs in Belfast

Now Hiring: Service Delivery Manager Location: Belfast, Hybrid Full-Time Permanent Our Public Sector client is undergoing an exciting period of IT transformation and is seeking a talented Service Delivery Manager to join their growing team. This is a newly created and strategically important role that will be central to shaping how IT services are delivered … with the Head of ICT and lead a small in-house technical support team, while also managing key third-party suppliers. You'll play a vital role in maintaining service excellence, driving performance through SLAs and KPIs, strengthening IT governance, and helping to deliver secure, future-ready technology solutions. Key Responsibilities Include: Overseeing day-to-day IT service operations and the service desk Managing supplier performance, contracts, and relationships Leading internal ICT support staff with a focus on mentoring and development Supporting infrastructure improvement projects and service transitions Championing IT security, compliance, and continuous improvement Essential Criteria: Experience in a similar IT service delivery role with management experience ITIL Foundation certification (or above More ❯

Location: Greater Belfast | Hybrid Working Salary: Competitive | Benefits | Career Progression We're hiring a Service Delivery Manager for a leading NI organisation that's investing in digital transformation. This is a newly created, strategic position offering leadership, technical input, and a genuine opportunity to shape the future of IT operations. Why Apply? Lead IT Service Desk and … supplier delivery operations Stay hands-on with tech: Office 365, Active Directory, patching Manage the shift to Infrastructure as a Service (IaaS) Drive ICT security culture aligned to ISO 27001 Mentor a small, high-performing internal support team Contribute to strategy, compliance, and governance Report to the Head of ICT and deputise as needed You'll Bring: Experience … as an IT Manager, Service Delivery Lead, or Infrastructure Manager A track record of supplier/vendor management and SLA/KPI oversight Broad infrastructure knowledge (Office 365, AD, patching, hybrid environments) Security awareness and ISO-aligned best practice implementation IT Manager Belfast | Service Delivery Manager NI | Infrastructure Manager Jobs Belfast | ICT Roles Northern Ireland | Hybrid More ❯

For more information and guidance please visit the UKSV website The purpose of a Services Solution Architect (SSA) is to: Engage professionally with potential clients, articulate the value of service design and service solutions to their business. Identify their needs and influence their requirements through proposals, white papers and dialogue. Work collaboratively within campaigns and assist in the … development of capture plans alongside sales & marketing and within the customer space to develop customer service solutions. Create user and business value in services design and deliver architecture for service provision that ensures consistent delivery and excellent user experience. Provide expert advice to shape the development of systems/equipment, and develop their support strategy, for optimal …/or programme managers. The SSA provides expertise and inspiration in solving problems within these and allied areas across business segments. Core Tasks and Responsibilities Own and deliver complex service solutions Look for value creation outside the companies' boundaries and adopt the customer's perspective Leading as service solution architect shaping opportunities with clients, capture leads, programme managers More ❯

work within our SRE teams to design, build and iterate on our O11Y platform. This engineer will have to work both hands on and strategically with our architects, global service delivery and product teams to plan an observability road map and then execu Responsibilities: Assess & Enhance Observability: Review the current observability platform, identify areas for improvement, and guide … the team in enhancing monitoring, logging, tracing, and alerting capabilities. Design & Implement Solutions: Develop and optimize observability solutions that provide deep insights into system and service health. Dashboard Development: Assist teams in creating clear, informative, and actionable dashboards to improve system visibility. Automation & Alerting: Automate monitoring and alerting processes, including enrichment strategies and ML-driven anomaly detection where applicable. … Cross-Team Collaboration: Work closely with ICO and product development teams to ensure seamless visibility into system and service performance. Strategic Observability: Partner with key stakeholders to develop a unified observability strategy aligned with business and operational goals. Qualifications: At least 5 years of professional experience, some of which should have focus on Observability. Excellent knowledge and hands-on More ❯

a newly created role reporting directly to the Networks Leadership team, offering involvement in high-impact energy infrastructure projects. This role is ideal for professionals with experience in contract delivery or programme coordination within regulated industries such as utilities, power generation, or environmental services. You'll be at the centre of transformative energy projects that support Northern Ireland's … frameworks and commercial models in line with new legislation and the evolving energy landscape Work closely with colleagues across regulatory, engineering, and planning divisions to refine processes and improve service delivery What You'll Bring: Degree (or equivalent qualification) and minimum 2 years' experience in a relevant role Strong communication and stakeholder management skills Commercial awareness and customer … first mindset Proven experience in project or contract delivery, ideally in fast-paced or deadline-driven settings Preferred (Not Essential): Background in utility or energy infrastructure Familiarity with grid systems, regulated contract structures, or technical documentation Prior involvement in policy development or regulatory compliance For more information, please contact Jack today. More ❯

processes for new starters. Manage and maintain both on-prem and cloud-based solutions. Build and strengthen the relationship with the MSP, challenging constructively and ensuring best value and service delivery. Contribute to commercial decisions, identifying cost savings and optimising tech procurement. Attend and contribute to board meetings, acting as the senior IT representative across the business. Support the More ❯