ICT Service Delivery Manager
Belfast, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
VanRath
our growing team. This newly created role will play a key part in shaping and overseeing the delivery of IT services across the organisation, with a particular focus on supplier and contract management as we transition toward a more outsourced infrastructure model. The successful candidate will work closely with our Head of ICT to enhance service performance, improve … team of in-house technical support staff together with our appointed technical partners who provide a support service for our IT environment. Your technical expertise, leadership skills, and service management knowledge will be instrumental in maintaining high standards of IT support and strengthening relationships with key stakeholders to ensure that IT services are delivered in a reliable and effective … IP. Experience of managing a team including planning, prioritising and managing resources within a collaborative team-based environment. Experience of working client side in an outsourced ICT environment and supplier management against SLAs, monitoring performance against service level agreements, participating in effective working relationships to deliver continuous improvement. Experience managing suppliers and contracts. Proven expertise in Microsoft More ❯
Employment Type: Permanent
Salary: GBP Annual
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