2 of 2 2nd Line Support Jobs in Berkshire

Job Description: We are seeking a skilled 2nd Line Support Engineer to join our client's dynamic team in Reading, on an initial 8 week contract. As part of a fast-paced MSP environment, you will provide technical support and troubleshooting for a … various industries. Your primary focus will be on resolving escalated IT issues, ensuring seamless system operations, and delivering excellent customer service. Key Responsibilities: Provide 2nd line support for escalated issues across Microsoft, VMware, and Veeam technologies. Troubleshoot and resolve incidents related to Windows Server, Active … date. Assist in IT projects, including migrations, deployments, and upgrades. Deliver exceptional customer service while maintaining SLAs. Required Skills & Experience: Proven experience in a 2nd line IT support role, ideally within an MSP. Strong knowledge of Microsoft technologies (Windows Server, Active Directory, O365). Experience More ❯

IT Support - 1st/2nd line - £35K - Slough We're on the hunt for a dynamic First Line & Second Line IT Support Analyst who's obsessed with all things tech - from tinkering with hardware and software to mastering cutting … edge communications systems. Responsibilities Customer Support & Issue Resolution - Handle incoming support calls and tickets, diagnose and resolve technical issues, escalate complex problems, and track cases on Jira. Technical Implementation & Training - Install and customize applications for new customers, conduct training sessions, and test bug fixes before deployment. More ❯