Engineer and shape the future of our cloud-based communication systems. We are looking for an experienced hands-on engineer to support the development, deployment, and maintenance of our Amazon Connect-based contact centre environment. This role plays a key part in delivering digital routing solutions, supporting internal users including training, and ensuring our systems run smoothly and securely. … and working with 3rd party service providers. Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks, emergency messaging, hours of operation, and holiday routing … with dynamic messaging. Ability to troubleshoot using AWS Services such as CloudWatch, CloudTrail etc Designing and implementing logging, monitoring and alerting solutions for AWS hosted solutions. Experience in developing custom logic using AWS Lambda to enhance contact centre functionality. Good knowledge of Agent Chat/Web Chat applications with implementation experience Comfortable working with JSON Files, C#, .Net and More ❯
Maidenhead, Royal Borough of Windsor and Maidenhead, Berkshire, United Kingdom
Kensington Mortgages
Engineer and shape the future of our cloud-based communication systems. We are looking for an experienced hands-on engineer to support the development, deployment, and maintenance of our Amazon Connect-based contact centre environment. This role plays a key part in delivering digital routing solutions, supporting internal users including training, and ensuring our systems run smoothly and securely. … and working with 3rd party service providers. Experience, Knowledge, Skills Strong experience designing, deploying and maintaining contact centre environments (Avaya, Genesys etc.) including SIP Solid hands on knowledge of Amazon Connect, AWS Lambda, Lex Bots and DynamoDB Strong background in designing and implementing call routing systems, including routing profiles, queues, callbacks, emergency messaging, hours of operation, and holiday routing … with dynamic messaging. Ability to troubleshoot using AWS Services such as CloudWatch, CloudTrail etc Designing and implementing logging, monitoring and alerting solutions for AWS hosted solutions. Experience in developing custom logic using AWS Lambda to enhance contact centre functionality. Good knowledge of Agent Chat/Web Chat applications with implementation experience Comfortable working with JSON Files, C#, .Net and More ❯
This is a Permanent , Full Time vacancy that will close in 9 days at 23:59 BST . The Vacancy We're building an inclusive work environment Here at Zen your gender, race, ethnicity, neurodiversity, disability, sexuality, sub culture, size More ❯
or React Comfortable mentoring developers and influencing technical direction Experience in financial services or a data-heavy B2B environment is a plus Tech Stack: Node.js, Python, AWS (Lambda, DynamoDB, CloudWatch, CloudFormation), PostgreSQL, Elasticsearch, Terraform Location: Hybrid, based in London (Victoria) — flexible home/office split Perks: Competitive salary, pension, 25+ days holiday, high-spec tech kit, learning budget, and More ❯
most complex technical problems? Are you excited by the prospect of building and running the world's largest cloud computing infrastructure to provide a better world for future generations? Amazon Web Services (AWS) builds and operates some of the largest internet infrastructure on the planet; providing companies of all sizes with an infrastructure web services platform in the cloud. … cloud computing, believe that first class service is critical to customer success, and are committed to improvement. AWS Utility Computing (UC) provides product innovations - from foundational services such as Amazon's Simple Storage Service (S3) and Amazon Elastic Compute Cloud (EC2), to consistently released new product innovations that continue to set AWS's services and features apart in … scale Build and influence the tools and utilities that are part of the AWS fleet running our internal services Key job responsibilities WHAT DOES A SYSTEMS ENGINEER DO AT AMAZON? Amazon has a collaborative, purposeful and enthusiastic environment where we "Work Hard, Have Fun, Make History." On a typical day engineers might dive deep into understanding the root More ❯
us. Whilst not a DevOps engineer, we do need you to know how to work alongside an incredible folks who are, theyll be leveraging tools like New Relic or Cloudwatch to keep performance on point, and work with Docker and Kubernetes This is a primarily Remote role with occasional trips to the office to connect with the team. We More ❯
us. Whilst not a DevOps engineer, we do need you to know how to work alongside an incredible folks who are, theyll be leveraging tools like New Relic or Cloudwatch to keep performance on point, and work with Docker and Kubernetes This is a primarily Remote role with occasional trips to the office to connect with the team. We More ❯
