London, South East, England, United Kingdom Hybrid/Remote Options
Additional Resources Ltd
in enterprise environments aligned with ITIL principles. Hands-on experience troubleshooting and maintaining network systems (MPLS WAN, SD-WAN, VPNs, VLANs, routers, switches). Sound knowledge of monitoring tools (CloudWatch, Prometheus, ELK). Relevant IT or technology qualifications. Right to work in the UK This is an outstanding opportunity to lead a talented team and make a genuine impact More ❯
Hounslow, Middlesex, England, United Kingdom Hybrid/Remote Options
Lorien
CloudFormation). Proficiency in Infrastructure as Code , automation, and container orchestration. Solid understanding of CI/CD pipelines (GitHub Actions, Jenkins, or similar). Experience with monitoring tools (Datadog, CloudWatch, etc.). Proven track record in environment hardening , patching, and compliance frameworks. Leadership & Collaboration: Ability to coordinate engineers across multiple squads and enforce consistent standards. Clear, diplomatic communication when More ❯
and Step Functions to deliver decoupled, event-driven messaging architectures. Apply Kubernetes and API security best practices, including TLS, KMS, RBAC, and service-to-service auth. Monitor performance using CloudWatch, X-Ray, and container-level logging and alerting tools. More ❯
AWS) We are seeking a skilled Mid-Level AWS Contact Centre Engineer to support, develop, and optimise our cloud-based contact centre solutions. You will work hands-on with Amazon Connect and the wider AWS ecosystem to ensure a high-performing, reliable, and scalable customer experience platform. Amazon Connect & Contact Centre Delivery Configure, maintain, and enhance Amazon … profiles, queues, contact flows, and prompts. Implement features such as chat, voice, tasks, and workforce management integrations. AWS Engineering & Automation Work across core AWS services (e.g., Lambda, DynamoDB, S3, CloudWatch, IAM, API Gateway ) to support and extend contact centre functionality. Write, update, and maintain Lambda functions (ideally Python/Node.js) to support automation and integrations. Use IaC tools (CloudFormation …/Terraform) to deploy and version infrastructure. Integration & Collaboration Integrate Amazon Connect with CRM, ticketing, analytics, and LOB applications. Partner with operations, product, and customer service teams to gather requirements and translate them into technical solutions. Support & Continuous Improvement Provide mid-level support for incidents, escalations, and contact centre issues. Monitor KPIs and system performance to proactively recommend improvements. More ❯
AWS Consultant (Amazon Connect Specialist) Contract: 6 months Location: Remote Rate: £400 per day Your New Role A leading technology consultancy is seeking an AWS Consultant with a specialism in Amazon Connect to design and deliver scalable, customer-centric contact-centre solutions for an enterprise client. This position blends AWS solution design with hands-on configuration and implementation … documentation, and delivery within the AWS ecosystem, guiding clients toward best-practice architecture while working closely with engineers throughout implementation. Your Responsibilities Lead the design, configuration, and delivery of Amazon Connect environments within AWS. Engage with customer and business stakeholders to capture, refine, and document requirements. Produce high-quality solution and architecture documentation. Collaborate with developers and engineers to … Advise on AWS architectural best practice and contact-centre optimisation. Support automation and integration initiatives to enhance scalability and performance. You Will Have Strong, recent experience designing and delivering Amazon Connect solutions. Broad understanding of AWS services including Lambda, S3, API Gateway, IAM, and CloudWatch. Confidence leading technical and business discussions with stakeholders. Experience producing clear technical design and More ❯
