1 to 4 of 4 Break/Fix Jobs in Berkshire

primarily focus on infrastructure IT equipment and end-user computer customer experience to ensure all interactions result in a positive support-based service. He / she will deliver a service that exceeds customer expectations, listen, and understand issues, communicate with customers, colleagues and management using positive, clear, and concise … communication paths. He / she will deliver an excellent local customer experience through strong technical skills and understanding of the client site, environment, technology, and culture. Job is primary physically based on customer site, being client site specific. OSS Engineers also ensure all commitments with the client are fulfilled … for travelling to other sites on demand. The key responsibility is to provide customer facing end-user support within a team that includes: Break-fix and support in Microsoft environment for laptop, desktop, tablets and associated hardware, software & peripherals including operating System, base loaded more »

being to affect a high percentage of remote fixes. Logging incidents accurately with both concise and clear instructions to enable the Service Partner and / or Lexmark Technicians to effect a high percentage of first time fixes Manage and monitor customer’s SLA to ensure service delivery is provided … requests for service delivery Prioritising tasks to ensure Service Levels are achieved or exceeded Allocation of service requests to Lexmark service delivery partner and / or Lexmark Technicians Contribute to the continuous development of departmental processes to ensure that they have a positive effect on both the effectiveness and … efficiency of the Enhanced Service Operation. Ensure support calls are escalated where necessary to the appropriate member of the internal / external team, using the agreed escalation procedures. Education Good standard of secondary education. Recognised technical qualification / s Demonstrable experience of manufacturer’s technology training Experience: Experience more »

different customer sites including Hospitality, Food & Beverage, Retail, Leisure, and Healthcare. The Lead Field Engineer role is critical in delivering both IMAC and Break-Fix for our customers. In this role you are on the road, interacting directly with our customers, solving their EPOS … devices, including mounting, and cabling Project work including AV, Digital Signage and Customer Rollouts Providing on-site support services on EPOS, I.T. and Network / Comms infrastructure, hardware, and software Timely and accurate paperwork completion Cabling Infrastructure (Cat5, Cat6, Wireless etc.) Customer interaction and communications To be successful in … extensive periods on the road Full 5-year DBS checkable history (to enable airside passes to be arranged at airports) Experience of team support / leadership Be first to receive training on new equipment and / or customer requirements for cascade training Supervise and mentor Field Engineers as more »

Field Engineer - EPOS & IT Field Based South England - ideally based Reading / Basingstoke area £27,300 Starting basic rising to £28,250 after probation + standby supplements + overtime + van + benefits package On-Site working hours 9am to 5:30pm, Weekends & Bank Holidays Standby Rota (premium paid … of different customer sites including Hospitality, Food & Beverage, Retail, Leisure, and Healthcare. The Field Engineer role is critical in delivering both IMAC and Break-Fix for our customers. In this role you are on the road, interacting directly with our customers, solving their EPOS … devices, including mounting, and cabling Project work including AV, Digital Signage and Customer Rollouts Providing on-site support services on EPOS, I.T. and Network / Comms infrastructure, hardware, and software Timely and accurate paperwork completion Cabling Infrastructure (Cat5, Cat6, Wireless etc.) Customer interaction and communications To be successful in more »