21 of 21 Remote Customer Service Jobs in Berkshire

Customer Service Advisor Reading/Hybrid What it's like to work at Ochresoft: Do you want to work in an award-winning team? Well, this is your chance. We're a friendly, dynamic and supportive bunch who encourage passion, ambition and collaboration, both in our performance as a team and individually. New ideas are encouraged. We actively … our Reading Office, our team work remotely for most of the time. We would expect you to attend the office as needed. The Opportunity This role is within our Customer Support Team. They provide an award-winning standard of customer service delivery, providing support and advice to Ochresoft customers. Our customers are Conveyancing and Private Client Legal … Professionals, and our Customer Service Advisors help them to get the best from our products and services. You will be providing first-line support over the telephone and via our ticketing system. You will be responsible for capturing all the relevant information relating to our customers and their reason for contact to ensure they never have to repeat More ❯

their expanding team. This is a fantastic opportunity to work in a collaborative environment where your technical skills will be valued and developed. You'll be reporting to the Service Delivery Manager and working closely with the technical team to deliver excellent IT support and consultancy services. The role involves a mix of remote and onsite support, project work … RDS Troubleshoot Windows desktop issues and Microsoft 365 environments (Exchange, SharePoint, Teams, Teams Voice) Support and configure Hyper-V and virtualised environments Perform hardware diagnostics, repairs, and installations Use service desk tools (ConnectWise Manage ideal) to manage tickets and SLAs Monitor and maintain client systems and networks Assist with workstation setups and fault diagnosis (hardware/software) Deliver excellent … customer service via phone, email, and in person Ideal Experience With: ConnectWise Manage, NinjaOne RMM, Datto Backup, Cove Backup Exclaimer, CloudAlly, Heimdal Security, Keeper, Password Boss, Augmentt What You'll Need: Strong communication and customer service skills Confidence on the phone and in client-facing situations Ability to manage time, multitask, and work to SLAs A More ❯

North America. Our mission is simple: to design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively Working as a Finance Consultant within the Implementation Department of Klipboard following our corporate Consultant Charter to deliver consultancy services to our customers. To assist in the demonstration … business discovery, installation, training and implementation of Klipboard systems at customer sites delivering consultancy services. Part of the role will require you to work out of the Hungerford office or remotely to investigate, progress and resolve Finance customer support calls. You will also be involved with working with our in-house Development team to produce detailed, accurate system … specifications or undertake system testing. To liaise with other departments and customers during the implementation and to assist in the resolution of problems on behalf of the customer resulting from the practical application of the software. The role involves travel (your own vehicle is an essential part of the role) to customer sites across UK, Scotland and Ireland More ❯

JOB DETAILS: Role: HRSS Specialist Location: Reading, UK (Hybrid) Type of Hiring: Contract Job Description: Keeping the customer experience top of mind, the HR Shared Services Response Centre > will act as the first contact resolution for answering employee questions, managing tickets, directing employees to appropriate resources, and escalating cases as needed. KEY RESPONSIBILITIES As a member of the HR … core HR subject-matter; onboarding/offboarding, compensation & benefits, timekeeping & Payroll (where applicable), employee changes, while adhering to all company policies/procedures and legislative requirements. Intake and assign customer inquiries to appropriate teams and individuals based on scope of work, will require the ability to identify when a ticket requires redirection or escalation within HRSS, Centre’s of … Excellence (HRBP, Benefits, Talent Acquisition, etc.), or outside of HR (e.g. Finance) Respond to Response Centre customer inquiries through OTSM (ticketing system) ensuring the progress is tracked within the Service Request, while striving for first contact resolution offering a seamless customer experience You will work closely with the Processing and Specialist Centre’s (COE’s in the More ❯

and collections activities. This senior role is based near Bracknell and plays a pivotal part in maintaining the financial health of the business by ensuring the accurate management of customer orders, invoicing, and debt recovery - all while delivering an exceptional customer experience. The ideal candidate will have deep expertise across the Romanian and UK Order to Cash cycle … from order entry through to collections, and will be comfortable handling high-value accounts in EU. Key Responsibilities Order Management Process EU customer orders from receipt to fulfilment, ensuring accuracy and adherence to agreed terms. Validate order details and activate new customer accounts within internal systems. Oversee updates to price groups, contract revisions, and product migrations. Support technical … checks related to customer access and interface setup. Collaborate with internal teams to resolve order or access-related queries promptly. Billing & Invoicing Generate, review, and issue EU invoices accurately and on time. Ensure billing data complies with internal policies and external regulations. Investigate and resolve billing discrepancies in coordination with sales and customer service. Analyse billing data to More ❯

Friday off! Hybrid working - work from home, a regional hub, or our modern Reading office Private Medical Insurance (Vitality Health) Medical Cash Plan (Medicash) Income Protection and Death in Service (YuLife) 25-28 days holiday (increases with tenure) + your birthday off EV car scheme , Cycle to Work , Gym discounts , Costco membership Buy/sell up to 10 days … annually Pension scheme - 5.5% employer/4% employee Employee Assistance Programme Professional & personal training budget Quarterly check-ins & ongoing development support Recognition & reward programmes - including spot bonuses and long-service awards Award-winning culture - recognised as a Great Place to Work across multiple categories ?? About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver … outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team within a high-growth Microsoft partner. You'll be providing 2nd/3rd line support for customers using Microsoft Power Platform tools (Power Apps, Power Automate, Power BI) and More ❯

working closely with client stakeholders to understand business needs, define scope, and deliver solutions that drive measurable outcomes. Your role will be instrumental in delivering a high level of customer satisfaction and long-term solution adoption. Key Responsibilities Lead the implementation and configuration of enterprise software products using structured project management methodologies. Scope and estimate effort required for small … to medium-sized implementation projects. Deliver high-touch customer service, build strong client relationships, and maintain high satisfaction levels. Identify and troubleshoot implementation issues, escalating as necessary. Configure, test, and fine-tune multiple interacting system modules. Collaborate with client and third-party IT teams to manage data connectivity and integration (e.g., via API or file transfer). Develop More ❯

communication skills so complex findings can be described to non-technical stakeholders. Key Responsibilities Work as a professional, deliverable Technical Consultant (Penetration Tester CTM), offering clients a totally professional customer service experience, whilst adhering to its core values and company policies and procedures Conduct the full range of effective and comprehensive technical assessments and consultancy services to the … Participate in delivery of security management consultancy including IT Health Checks (ITHC), risk assessments and compliance and standards based audits, where required Engage with and fully participate in research & service development projects Ensure professional, coherent and relevant communication within client and our clients at an appropriate level, using relevant language and at all times, behave in a manner that … ability to work in a pressurised environment whilst working towards and achieving deadlines. Use of MS Office software such as Word, Excel, Powerpoint The ability to travel to client customer locations. Strong knowledge of penetration testing tools including (Burpsuite, Metasploit, Nmap) etc Good knowledge of multiple Operating Systems (OS) including Windows &.NIX Ability to configure network devices, Firewalls, IDS More ❯

communication skills so complex findings can be described to non-technical stakeholders. Key Responsibilities Work as a professional, deliverable Technical Consultant (Penetration Tester CTM), offering clients a totally professional customer service experience, whilst adhering to its core values and company policies and procedures Conduct the full range of effective and comprehensive technical assessments and consultancy services to the … Participate in delivery of security management consultancy including IT Health Checks (ITHC), risk assessments and compliance and standards based audits, where required Engage with and fully participate in research & service development projects Ensure professional, coherent and relevant communication within client and our clients at an appropriate level, using relevant language and at all times, behave in a manner that … ability to work in a pressurised environment whilst working towards and achieving deadlines. Use of MS Office software such as Word, Excel, Powerpoint The ability to travel to client customer locations. Strong knowledge of penetration testing tools including (Burpsuite, Metasploit, Nmap) etc Good knowledge of multiple Operating Systems (OS) including Windows &.NIX Ability to configure network devices, Firewalls, IDS More ❯

internal & external support to Finance teams/customers by working cohesively with the Accounts Receivable team. KEY RESPONSIBILITIES: Process employee expenses Month end and year end reconciliation and reporting Customer account set up and management Order check and invoicing (PR lines, Finance orders, Irish Accounts etc ) Shared mailbox management Liaise with the Sales team for efficient orders processing Process … credit card payments Working through customer credit limit reviews Work with Team Lead and Business analysts to improve systems and processes Involvement with rebates WIDER TEAM NETWORK Internal Accounts Payable, Invoices, Purchasing, CSP/Microsoft/Adobe operations QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Essential Other Requirements Good understanding of IT (specifically software) Interest in acquiring further knowledge to help … Core Competencies & Skills Organised individual with excellent time management Accuracy and attention to detail essential Copes well under pressure and can meet deadlines Excellent verbal and written communication with customer service/facing skills essential Self-motivated and able to take responsibility Intermediate-level skills in use of Microsoft Office suite applications Tenacious and quick to learn Adaptable More ❯

the business we are considering lending to. • Evaluate creditworthiness and risks of loan applicants by analysing financial data including income, financial statements, and collateral when underwriting cases. • Provide excellent customer service by promptly responding to questions and concerns from loan applicants, explaining the loan application process, and communicating decisions effectively. • Keep yourself updated on loan products, underwriting standards More ❯

Technical Services Support Officer Wokingham Day Rate: £140.69 Hybrid working Onrolling contract Looking for a start asap Our clients Information Management and Technology (IMT) service is leading a major Technology Refresh Programme, replacing legacy devices and deploying Windows 11 across the organisation. IMT provides essential technology services, customer access, digital communications, business continuity and IT support for the … escalating where necessary Deploy Windows 11 across multiple device models Prepare new devices, install applications and coordinate user handovers Maintain asset records and update the CMDB Provide professional, empathetic customer service and user guidance Contribute to project delivery and maintain IT knowledge base documentation Ensure adherence to Council standards on health and safety, equality and safeguarding This role More ❯

Technical Services Support Officer – Wokingham Day Rate: £140.69 Hybrid working Onrolling contract – Looking for a start asap Our clients Information Management and Technology (IMT) service is leading a major Technology Refresh Programme, replacing legacy devices and deploying Windows 11 across the organisation. IMT provides essential technology services, customer access, digital communications, business continuity and IT support for the … escalating where necessary Deploy Windows 11 across multiple device models Prepare new devices, install applications and coordinate user handovers Maintain asset records and update the CMDB Provide professional, empathetic customer service and user guidance Contribute to project delivery and maintain IT knowledge base documentation Ensure adherence to Council standards on health and safety, equality and safeguarding This role More ❯

Process and oversee complex client payrolls with exceptional accuracy Mentor and guide junior payroll staff and trainees in best practices Liaise with clients to resolve payroll queries, ensuring excellent customer service Ensure strict compliance with current payroll legislation Lead by example within a collaborative and high-performing team What were looking for: Proven experience managing end-to-end More ❯

encouraged and hard work is recognised. The business offers hybrid working, exposure to international finance, and the opportunity to grow within a dynamic environment that values both accuracy and customer service. More ❯

sales strategy, pipeline, and performance tracking, including monthly revenue and EBITA reviews Manage and develop the sales team, ensuring high performance Collaborate across global teams to align product, operations, customer service, and R&D. Drive harmonisation of processes and adoption of new services and products Oversee direct reports and support HR processes like salary reviews Conduct market analysis More ❯

as soon as possible! Your tasks: Your primary responsibility as an Account Executive is to represent Hornetsecurity as our partner base's central point of contact and provide excellent customer service to empower our partners. You will be expected to find innovative ways to introduce and cross-sell our complete portfolio, expand your relationships within the Northern Europe More ❯

Credit & Collections team. This senior-level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships. This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first mindset. You'll be responsible … to negotiate settlements, payment plans, or other arrangements that optimise recovery. Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service. Analyse account data to identify trends, payment behaviours, and opportunities for process improvement. Provide regular reports and updates to management on collection performance and key risks. Maintain detailed … systems. Exceptional negotiation, communication, and analytical skills. Highly organised and detail-oriented, able to manage multiple priorities under pressure. Collaborative and professional approach with a commitment to delivering outstanding customer service. Proven ability to mentor or train others in a team environment. Multi-lingual fluency in German and English is Essential. What's on Offer Competitive salary and performance More ❯

Credit & Collections team. This senior-level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships. This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first mindset. You'll be responsible … to negotiate settlements, payment plans, or other arrangements that optimise recovery. Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service. Analyse account data to identify trends, payment behaviours, and opportunities for process improvement. Provide regular reports and updates to management on collection performance and key risks. Maintain detailed … systems. Exceptional negotiation, communication, and analytical skills. Highly organised and detail-oriented, able to manage multiple priorities under pressure. Collaborative and professional approach with a commitment to delivering outstanding customer service. Proven ability to mentor or train others in a team environment. Multi-lingual fluency in French and English is Essential. What's on Offer Competitive salary and performance More ❯

Credit & Collections team. This senior-level Credit Control position plays a key role in managing high-value and complex accounts, driving the recovery of outstanding debts while maintaining strong customer relationships. This is a hands-on role suited to a seasoned collections professional who combines commercial acumen, negotiation expertise, and a customer-first mindset. You'll be responsible … to negotiate settlements, payment plans, or other arrangements that optimise recovery. Investigate and resolve complex disputes and billing issues in collaboration with internal teams such as sales, finance, and customer service. Analyse account data to identify trends, payment behaviours, and opportunities for process improvement. Provide regular reports and updates to management on collection performance and key risks. Maintain detailed … systems. Exceptional negotiation, communication, and analytical skills. Highly organised and detail-oriented, able to manage multiple priorities under pressure. Collaborative and professional approach with a commitment to delivering outstanding customer service. Proven ability to mentor or train others in a team environment. Multi-lingual fluency in Czech/Slovak and English is Essential. What's on Offer Competitive salary More ❯

the semiconductor industry. The consultant role will be mainly focused on technical services delivery. This could range from platform enablement to methodology guidance. Interactions may be direct with the customer or collaborative through a wider technical team. This position will require a combination of remote, office and onsite working. As a consultant, you will also be expected to uncover … disability, gender assignment, marriage, and civil partnership, pregnancy and parental, race, religion or belief, sex, sexual orientation, or trade union membership. Organization: Digital Industries Job Type: Full-time Category: Customer Services More ❯