1 to 19 of 19 Customer Service Jobs in Berkshire with Remote Work Options

Job Title: Service Manager Location: Bracknell (Hybrid - 3 days on site) Salary: £60k-80k Employment type: Permanent A market leading communication services provider are looking for an experienced Service Manager to support their UK based customers. This role requires candidates to be on site 3 days a week … in Bracknell and the responsibilities of the role are as follows... Develop customer relationships & understand their market, strategy and challenges. Ensure business requirements & expectations are understood by relevant operational and support teams within the company. Act as an escalation point to ensure customer issues are handled professionally, efficiently … and with effective manner. Track and manage customer experiences throughout the lifecycle and in line with agreed timings. Ideally the successful candidate will have: Experience in a similar customer facing role Experience with the SDLC, cloud platforms and/or been involved with the development of hardware & software. more »

is hiring now and were looking for our next CRM Solution Architect to join us. The Microsoft Business Group is a cloud-first, full-service Microsoft partner committed to delivering innovative technology solutions that solve human challenges. We are compelled by our core values to drive transformational results for … Diverse teams Hugely collaborative environment, where ideas and knowledge sharing are actively encouraged Private Medical Insurance Employee Assistance Programme Income Protection Cover Death in Service Cover Group Personal Pension Plan with enhanced employee contributions Flexible Working and Working from Home Enhanced annual leave allowance We are committed to diversity … clients. Working with the Business Analysis practice and client teams to design, build, oversee, and implement solutions using the Power Platform and Dynamics 365 customer engagement first-party applications. What will the CRM Solution Architect be doing day-to-day? Advising customers on the fit of Microsoft Dynamics to more »

other 2 days working remotely, please apply for this software support consultant role within a dynamic, fast growing software business. You may have provided customer support on any business solution, such as CRM or HR or Finance Software. Its a plus if you have supported e-learning solutions but … provide data analyses, reports and statistics to co ordinators of the e-learning programmes within large prestigious organisations worldwide liaise with colleagues in sales, customer success, development to provide excellent customer service manage support tickets, prioritise cases according to urgency and SLAs escalate to senior support, technical … previous software support experience - of a business application like CRM or HR or Finance, not solely Microsoft applications and desktop motivation to provide excellent customer service ability to handle a varying workload including peaks of demand analytical skills to understand problems and issues and data motivation to learn more »

will possess a range of infrastructure skills, have demonstrable experience working with voice, data and wireless network systems, and be passionate about delivering excellent customer service all the time. Experience of working for an MSP and or Hospitality IT would be advantageous but not essential. Technical experience: Previous more »

For ourEMEA Service Operations team we are looking for aServices Quality Regional Business Process Owner. In this role, you will be responsible for developing and managing the EMEA Services Quality Management processes, providing standardization across the region. As a Quality Lead, you will play a crucial role in the … Netherlands - Hengelo, Belgium - Groot-Bijgaarden, Spain - Barcelona, Sweden -Stockholm, Finland - Espoo, Germany - Bonn, Italy - Milan and Hungary Budapest. It is reporting to the EMEA Service Performance & Quality Manager. Responsibilities: Lead the Quality Management function for EMEA Electrical Services to establish a culture of zero error & customer satisfaction improvement … Collaborate with all process owners to ensure that all Quality process changes are approved by them, prior to implementation Capture Voice of the Customer VoC through customized surveys, developed and deployed for Services operational improvement Define and develop the Electrical Service Quality Management Framework aligned to Eaton Quality more »

Experience: Previous experience in a finance-related role or environment. Quick Learner: Ability and willingness to rapidly learn new systems and technologies. Personable and Customer-Focused: Able to relate well to colleagues at all levels and provide excellent customer service. High Standards: Commitment to delivering first-class solutions more »

skills./li li Must be able to cultivate an adaptable positive attitude./li li Will strive to deliver an excellent level of customer service./li li Will be highly motivated and demonstrate an excellent mix of analytical and technical skills./li li Will be able … required./li li All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required./li/ul p strong NEC Software Solutions is an equal opportunities employer, welcoming applications from all more »

Technical Degree. Strong interpersonal/team skills. Must be able to cultivate an adaptable positive attitude. Will strive to deliver an excellent level of customer service. Will be highly motivated and demonstrate an excellent mix of analytical and technical skills. Will be able to demonstrate a clear and concise … evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable more »

problems independently Strong interpersonal/team skills. Must be able to cultivate an adaptable positive attitude. Will strive to deliver an excellent level of customer service. Will be highly motivated and demonstrate an excellent mix of analytical and technical skills You will have a thirst for knowledge and a … evidence will be required. All offers are subject to satisfactory vetting and reference checks. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required. NEC is an equal opportunities employer, welcoming applications from all communities. more »

Position Overview The Service Desk Technician will be a critical member of the Service Delivery Team, ensuring that the Service Desk is operating effectively. You will be responsible for, and the owner of all calls, incident tickets, service requests and fault alerts. They will perform first … line technical and operational support for all Information Technology and Broadcast Engineering issues and requests About the role This is a customer facing, front of house role, interfacing between the organisation and our customers, both internally and externally, and therefore you will excel in a customer focused, service delivery team. The role is crucial in improving and maintaining the level of service we provide, and the perception of that service to our customers. The post holder will on occasion form part of the out of hours support function through a departmental rota. Company Benefits We more »

Position Overview The Service Desk Technician will be a critical member of the Service Delivery Team, ensuring that the Service Desk is operating effectively. You will be responsible for, and the owner of all calls, incident tickets, service requests and fault alerts. They will perform first … line technical and operational support for all Information Technology and Broadcast Engineering issues and requests About the role This is a customer facing, front of house role, interfacing between the organisation and our customers, both internally and externally, and therefore you will excel in a customer focused, service delivery team. The role is crucial in improving and maintaining the level of service we provide, and the perception of that service to our customers. The post holder will on occasion form part of the out of hours support function through a departmental rota. Company Benefits We more »

in a STEM subject e.g. Computer Science, Mathematics, Physics, Engineering etc from a Russell Group University Keen interest in Technology Good experience of delivering customer service Strong problem solving skills This is a great opportunity to join a growing global company on an exciting Graduate scheme offering great more »

other week. As a Network Engineer, you'll play a pivotal role in my client's Network Team, ensuring seamless operations and delivering exceptional customer service. Your responsibilities will include providing top-tier technical support to both internal and external stakeholders, contributing to the continuous enhancement of my client more »

and established Senior Account Manager to join our global sales team. The Senior Account Manager serves as the single point of contact for all customer enquiries across their key accounts. The Senior Account Manager will find opportunities to increase sales and develop upsell opportunities by understanding the storm product … team and design/source training that will meet these requirements. Invest in the personal development of the team, continuously improving their soft skills, customer service, technical skills and problem solving. Plan workload and colleague resource levels to meet customer and business expectations. Provide weekly reports/… updates on department activity and progress to management as required. Account planning Be responsible for all customer account management matters. Build and maintain relationships with your accounts, stakeholders and executive sponsors. Forecast and track key account sales metrics for business pipeline opportunities. Regularly determine upsell and sales opportunities through more »

responsible for developing insurance products for live deployment and demonstrations. Responsibilities: Develop and execute product strategy. Manage product features from initiation to delivery. Gather customer requirements onsite. Own and manage product profitability. Support the Business Development and Service Delivery teams. Requirements: Previous experience working in a similar role. … Ideally have 1 year experience in insurance sales and customer service. In-depth knowledge of the insurance industry. Strong leadership and attention to detail. Excellent time management and organisation abilities. Exceptional communication skills both verbal and written. GCSE or equivalent qualification would be preferred. Benefits: Additional leave Casual dress more »

. Compliance Management Project Management Experience: Significant experience in electrical systems design, installation, testing, and commissioning. Leadership and Communication Skills: Effective manager with strong customer service skills and ability to work well under pressure. Keywords: Senior Electrical Engineer, Electrical Compliance Engineer, Electrical Systems Manager, Electrical Infrastructure Specialist, Electrical more »

. Compliance Management Project Management Experience: Significant experience in electrical systems design, installation, testing, and commissioning. Leadership and Communication Skills: Effective manager with strong customer service skills and ability to work well under pressure. Keywords: Senior Electrical Engineer, Electrical Compliance Engineer, Electrical Systems Manager, Electrical Infrastructure Specialist, Electrical more »

will also have the opportunity to gain Security Clearance. Job summary: As the 1st line support engineer you will be logging calls via HP Service Manager, providing first time fixes if possible including resetting passwords and permissions, if you are unable to find a fix it, then it will … be escalated to 2nd line support. Essential skills/qualifications: Strong communication skills and customer service Active Directory experience Prior first line support experience Benefits: Group personal pension - company will invest 3-6% of your salary Opportunity to gain SC clearance Life cover Income protection Critical illness Healthcare more »

receive end to end protection. Due to our phenomenal year on year growth, we are looking for a German Speaker, either with Sales or Customer Services Experience or a recent Languages Graduate. You will join a successful Lead Development team which in EMEA alone receives between 1200 and … following attributes: Fluent or Bi Lingual in German is ideal but Professional/Business Level German is also considered. Some experience in Sales or Customer Service or Retail would be beneficial but MOST IMPORTANT is gravitas, communication skills and excellent telephone manner When applying for this role, please more »