1 of 1 IP Network Engineer Jobs in Berkshire

coordination, management, and execution of proactive and reactive maintenance activities that require advanced support beyond the capabilities of 1st Level Operations. 2nd Level Assurance Engineer expertise ensures our services are continuously available and performing to Service Level Agreement (SLA) standards. You will be assigned to work with ticket management … and high-level network troubleshooting to resolve service faults efficiently. Key Responsibilities •Perform 2nd Level Operations and Maintenance (O&M) on customer IP network elements, including routers, switches, and firewalls. •Meet or exceed network availability targets and ensure service continuity. •Conduct root cause analysis (RCA) for … network system faults. •Prioritize fault resolution to meet SLA/WLA requirements. •Investigate and resolve system/network problems comprehensively. •Coordinate with technical teams to manage emergencies, liaising with stakeholders (MSIP, MSDMs) and Tier2 support/3PP vendors as necessary. •Provide on-call support during out-of-hours More ❯