1 to 25 of 44 Remote ITIL Jobs in Berkshire

to IT Infrastructure support Ensure that IT infrastructure is managed and maintained to meet ISO27001, Cyber Essentials Plus accreditation and maintaining a regular penetration testing schedule Work within the ITIL framework INDIVIDUAL RESPONSIBILITIES: Work with Head of IT and other stakeholders to fulfil IT strategy Create processes to maintain high-quality IT Infrastructure services consistently. Manage and develop team members … backup, software deployment, server builds, networking, etc Experience of developing and working to repeatable processes to ensure consistent quality of delivery Experience of managing and developing others Work within ITIL framework Years of Experience Hold a similar role or you may be a senior IT Infrastructure Engineer in a larger team who would like to take on more responsibility. Core More ❯

Infrastructure and Architecture, with deep, hands-on exposure across all major domains. Proven track record in designing and delivering enterprise-grade infrastructure architectures at scale. Strong knowledge of ITSM, ITIL, and service management practices. Expertise in both traditional data center and cloud-native infrastructures (AWS, Azure, Hybrid Cloud). Excellent communication, leadership, and stakeholder management skills. Deep understanding of security … frameworks, DR/BCP planning, and compliance mandates (ISO, NIST, etc.). Preferred Certifications: TOGAF or equivalent Enterprise Architecture certification. ITIL Expert/Foundation v4 • Microsoft, Cisco, VMware, or Red Hat advanced certifications. • Cloud Architect Certifications (AWS Solution Architect Professional, Azure Solutions Architect Expert). What we believe : We’re proud to embrace the same values that have shaped UST More ❯

to-day BAU task and queue management. Working on root cause analysis (Problem Management) and maintains high level security for servers. Keep the servers with industry security standards, Apply ITIL process throughout the lifecycle of server administration and implementations (Incident, Change, Problem Management) Experience in Building and migrating Physical and Virtual servers (Hyper-V and VMware) Mandate Requirement: Driving license More ❯

cause identification and permanent resolution. Ensure compliance with Problem Management standards across all service delivery teams and third party suppliers. Governance & Compliance: Ensure Problem Management activities are aligned with ITIL standards and regulatory obligations. Support audits, reviews, and process improvements to maintain a fit for purpose and compliant Problem Management function. Service Delivery & Operations: Work with technical teams and suppliers … process. Base location – Hybrid – Clearwater Court, Reading. Working pattern – 36 hours Monday to Friday. What you should bring to the role: Essential Experience: Experience in Problem Management, adhering to ITIL/ITSM frameworks. Experience managing problems in an outsourced, offshore, multi supplier environment. Demonstrated ability to deliver service improvements and meet performance targets. Experience influencing senior stakeholders and managing cross … functional relationships. Essential Technical Skills & Qualifications: ITIL v3 or ITIL 4 Foundation certified, with an intermediate certificate (e.g., Service Operation or ITIL 4 Specialist) or equivalent experience. Familiarity with root cause analysis techniques and known error databases (KEDB). Broad knowledge of IT operations, infrastructure, networks and application support. Strong understanding of process design, service management and governance. Proficiency in More ❯

role in not only supporting service operations but also shaping how they improve over time. This is a chance to take ownership of service improvement initiatives, contribute to an ITIL-aligned environment, and help streamline operations across HR, Finance, ERP, and integration platforms. About You You’re a problem-solver with a strong analytical mindset and hands-on experience in … how to support and improve complex environments, not just react to them. You enjoy working across teams, identifying inefficiencies, and seeing your ideas through to tangible outcomes. Experience in ITIL-based environments and continuous improvement is key. Key Responsibilities Monitor and maintain daily service operations; manage incidents and escalations Lead and contribute to operational improvement initiatives — going beyond daily ticket … best practices Requirements 2–3 years' experience in an Operations Support role within enterprise IT (HR, Finance, ERP, integrations) Demonstrated experience improving IT service delivery and operations within an ITIL-aligned environment Strong understanding of service management and release cycles Skilled in reporting and analytics (Excel, Power BI); able to identify trends and inefficiencies Excellent communication and stakeholder management skills More ❯

to-day BAU task and queue management. Working on root cause analysis (Problem Management) and maintains high level security for servers. Keep the servers with industry security standards, Apply ITIL process throughout the lifecycle of server administration and implementations (Incident, Change, Problem Management) Experience in Building and migrating Physical and Virtual servers (Hyper-V and VMware) Mandate Requirement: Must meet More ❯

to-day BAU task and queue management. Working on root cause analysis (Problem Management) and maintains high level security for servers. Keep the servers with industry security standards, Apply ITIL process throughout the lifecycle of server administration and implementations (Incident, Change, Problem Management) Experience in Building and migrating Physical and Virtual servers (Hyper-V and VMware) Mandate Requirement: Must meet More ❯

Solution Design & Road mapping - Create detailed architectural designs, technical specifications, and roadmaps for ITSM modules (Incident, Problem, Change, Request, CMDB, Event Management, Operations Management) within ServiceNow Process Optimisation - Streamline ITIL processes (e.g., Incident, Problem, Change, Service Desk) to align with AIOps and ServiceNow best practices Performance & Optimisation - Define KPIs and metrics to evaluate program's success and identify opportunities for … experiences that demonstrate leadership and strategic impact Deep knowledge of the ServiceNow product, ITSM modules (e.g., ITOM, ITBM, CSM, SecOps), platform capabilities, integrations, and best practices Extensive knowledge of ITIL v3/v4 frameworks and their application within ServiceNow Understanding of AIOps concepts, including machine learning, predictive analytics, and automation Exceptional leadership, communication, and people skills, with the ability to … to translate complex technical concepts into clear, concise, and actionable plans for diverse audiences Strong analytical and problem-solving abilities, with a keen eye for detail and process improvements ITIL v3/v4 Foundation or Expert certification AIOps-related certifications (e.g., from vendor-specific platforms or industry bodies) This is a pivotal role in our organization's journey towards a More ❯

stakeholders – e.g. CIO, Heads of Department, Service/Supplier Managers Internal Stakeholders •Support/Development consultants •Account Director[s] •Account/Programme Leadership Team •Project Managers Core Competencies (Essential): •ITIL V3/V4 foundation certification (Intermediate or higher desirable) •Experience with Oracle projects •5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM More ❯

stakeholders – e.g. CIO, Heads of Department, Service/Supplier Managers Internal Stakeholders •Support/Development consultants •Account Director[s] •Account/Programme Leadership Team •Project Managers Core Competencies (Essential): •ITIL V3/V4 foundation certification (Intermediate or higher desirable) •Experience with Oracle projects •5+ years’ experience in similar IT leadership role preferably in Oracle Fusion ERP/HCM/EPM More ❯

Skills Business justifications, understanding costs vs. risks and benefits for security-related projects. Awareness of industry trends and the ability to anticipate their impact. Knowledge of ISO20000, ISO27000, ISO9001, ITIL, and Six Sigma. Desirable Technical Skills & Qualifications M365 Admin Centre, Microsoft Teams, and SharePoint Administration. Knowledge of tools and automation to drive efficiency and service quality. Understanding of emerging cloud More ❯

basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

basis. Key Skills & Experience: Experience of working in a busy environment, to targets, to SLA’s and within timescales D365 SCM experience – SCM module knowledge Previous Service Management experience (ITIL preferable) Excellent customer service skills and exceptional telephone manner You will need to be a team player with a calm and friendly personality and have demonstrated a commitment to service More ❯

Change Advisory Boards. Strong understanding of Operational Change best practice. Experience of managing a highly resilient/high availability IT infrastructure/capability. Experience of defining, promoting and maintaining ITIL Service Management processes. Proven track record to manage the recovery of complex technical issues. Experience of providing education to technical users for ITIL process execution. Experience of managing Vendors and … Service Delivery Manager, delivering business critical Production Services in a Financial Institute or Major IT Service Provider Knowledge of managing Changes, Incidents and Problems in ServiceNow Qualifications/certifications: ITIL Certified in at least one of the ITIL Service Management Lifecycles ITIL v3/4 Expert Six SIGMA Yellow or Green belt Agile Service Manager Our commitment to employees: We More ❯

cloud functions - particularly Microsoft Azure . Experience with O365 , Okta SSO , network comms , and cloud security tools like Zscaler or Cisco SSE . A pragmatic and proactive approach to ITIL-based service management and a sound understanding of security best practices , audits, and compliance. Strong communication skills - able to influence, lead, and collaborate with both technical teams and business stakeholders. More ❯

end to end programme process including the use of ServiceNow Integrated Risk Management module to support integrated IT risk Management processes. An understanding of the principals around CMMI, COBIT, ITIL, PMI, Prince2, ISO27001, SOC2. Cybersecurity or IT Risk Management experience which should include either control testing or compliance assessment experience. A strong understanding of system development life cycles approaches and … concepts (CMMI knowledge an asset). Understand IT Operations and Service Management with strong understanding of ITIL framework or MOF (ITIL or equivalent certification an asset). Diplomatic and persuasive with an ability to handle difficult conversations and confidently manage senior stakeholders such as CIOs and CEOs. Experience developing a control library and automating into ServiceNow IRM. Detailed knowledge of More ❯

or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing … with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills (both verbal and written) Understanding of ITIL/Agile Service Management fundamentals, including change control processes and the impact of technical changes on a production environment. Knowledge of IT process tools such as Service-Now would be More ❯

or major, and escalated incidents, reducing service outage time for the customer. Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge sharing … with customers/suppliers Ability to troubleshoot, research and diagnose root cause for incidents or problems, taking ownership where necessary. Excellent communication skills (both verbal and written) Understanding of ITIL/Agile Service Management fundamentals, including change control processes and the impact of technical changes on a production environment. Knowledge of IT process tools such as Service-Now would be More ❯

Oracle) Experience in multiple application architectures and supporting technologies Strong consultative skills with software service delivery to lead customers in improving their processes and organizational models Strong knowledge in ITIL foundations with the ability to relate concepts to implementation strategies is required Thorough working knowledge in IT Operations Management or IT Service Management is critical Certifications/Education: ServiceNow Certified More ❯

Proven leadership in delivering high-quality technical services Other Commitment to ongoing training and development Willing to travel between sites if needed Desirable Criteria Experience managing Microsoft 365 services ITIL certification or similar Incident response training (e.g., CREST, GIAC) Knowledge of public cloud (Azure, Oracle Cloud) Experience in 24/7 operations Familiarity with AHV Hypervisor Experience working with teams More ❯

Proven leadership in delivering high-quality technical services Other Commitment to ongoing training and development Willing to travel between sites if needed Desirable Criteria Experience managing Microsoft 365 services ITIL certification or similar Incident response training (e.g., CREST, GIAC) Knowledge of public cloud (Azure, Oracle Cloud) Experience in 24/7 operations Familiarity with AHV Hypervisor Experience working with teams More ❯

My client is a global leading Digital Consultancy specialising in Cloud Adoption, Digital Architecture/Transformations & NextGen AI Solutions, with offices in London, Manchester, Newcastle and Glasgow (offering a 'flexi working model' of remote first or hybrid + ad hoc More ❯

Social network you want to login/join with: Senior Consultant - DevOps/Cloud Advisory Consultant (SC Eligible), reading col-narrow-left Client: Stealth iT Consulting Location: reading, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow More ❯

Social network you want to login/join with: Managing Consultant - DevOps/Cloud Advisory Consultant (SC Eligible), slough col-narrow-left Client: Stealth iT Consulting Location: slough, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow More ❯

install, and manage Jira plugins to enhance functionality. Cross-Tool Integration: Knowledge of integrating Jira with tools like AHA, Clarizen, Control-M, Smartsheet, GitHub, and CI/CD tools. ITIL Knowledge: Understanding of ITIL processes and best practices for service management. #J-18808-Ljbffr More ❯