1 to 25 of 29 Remote Incident Management Jobs in Berkshire

you will be responsible for maintaining SecOps solutions, controls, and processes across the organisation, while mentoring and leading the SOC team to ensure effective management of OT alerts and incidents. This position requires a deep understanding of SecOps concepts, technologies, and best practices, specifically across IT and OT environments. … You will be tasked with ensuring robust incident management, proactive threat detection, and continuous improvement of our security posture. Strong communication and collaboration skills are essential as you will work closely with cross-functional teams to mitigate risks and protect Thames Water's essential services. What you'll … activities such as threat hunting to uncover vulnerabilities and ensure continuous risk reduction. • Provide tangible metrics to demonstrate risk reduction and reduced technical debt. Incident Readiness & Response: • Lead the incident triage and response process, ensuring effective management and remediation of cyber security incidents. • Improve incident management More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

further implement the Digital Operational Resilience Framework across the company e.g., refining and optimising existing policies, plans and procedures (in areas such as Risk Management, Incident Management, Business Continuity, Crisis Management, Third-Party Risk Management and Disaster Recovery), supporting the implementation of new technologies to … programme planning and overseeing the ongoing execution and reporting of testing as per the test schedule and remediation of gaps/vulnerabilities identified. Collating Management Information reporting from various business stakeholders on a quarterly basis to ensure effective reporting on resilience levels of Critical Functions to Senior Management … ensure regulatory requirements are clearly understood and documented. Preparing documentation to facilitate i) status reporting on specific projects and ii) regular reporting to Senior Management and Board of Directors at Committee Meetings. Participation in the internal/external audits and inspections as required. Attending industry events to keep abreast More ❯

Company: Marsh Description: We have a fantastic opportunity for a talented individual to join Marsh in our Cyber Claims and Incident Management team in London. This is a hybrid role that has a requirement to work three days per week in the office. The role: Cyber Claims Advocate … Marsh is seeking a dedicated Cyber Claims Advocate to join our dynamic Cyber Claims and Incident Management Team. This is an exciting opportunity for Claims Specialists or individuals with 1-3 years of experience in Cyber Claims to enhance their career in a fast-paced environment. This role … and excess insurers, advocating for clients through submissions and escalation meetings as necessary. Respond to client and broker queries regarding policy coverage and cyber incident response pre-incident/loss. Assist in managing vendor relationships and creating visually appealing content and presentations. What you need to have: Advanced More ❯

law firm on a permanent basis. **Experience working for a law firm is essential** Key Responsibilities Manage the User Support team using the Service Management toolset and provides accurate reporting on performance Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied … identify problems and look to address these with the respective team Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. Take accountability for service delivery performance, meeting customer expectations Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

law firm on a permanent basis. IT Service Delivery Lead/IT Support Lead Key Responsibilities: • Manage the User Support team using the Service Management toolset and provides accurate reporting on performance. • Coaching and mentoring the team to ensure that personal development, service standards and are being consistently applied. … identify problems and look to address these with the respective team • Carry out all relevant technical support and maintenance activities as required by Change Management, Incident Management, Problem Management, and Service Request Management processes. • Take accountability for service delivery performance, meeting customer expectations • Liaise with … other internal support teams, internal senior management and suppliers in the day-to-day management of Incidents and Service Requests. And where appropriate initiate the escalation process for Major Incidents. • Take ownership of major incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post-incident More ❯

Incident Assurance Manager Job ID PERM002892ML Department Details The Operational Services directorate is accountable for ensuring the network sites are always accessible and available. It undertakes the operation, enablement, and management of the network infrastructure to enable EE/BT and Three to deliver their best customer experiences … at the lowest cost. Reporting to the Senior Incident Assurance Manager, this role will involve relentlessly managing the delivery of Incident Assurance services by the supplier ecosystem to achieve agreed business outcomes and performance targets set by EE/BT, Three and the MBNL AOP. This is a … minimum of two days per week in our Central Reading office. What you will do: Manage and proactively drive Service and Site Availability and Incident resolution and ticketing KPI's and quality issues against contractual obligations and industry benchmarks. Identify and contribute efforts which will improve the methodologies, processes More ❯

Siemens UK – a global infrastructure group. This role is essential in supporting the operation and maintenance of London’s critical road charging and traffic management infrastructure. The successful candidates will play a vital role in monitoring live traffic systems, ensuring fault management, and providing first-line support to … such as 1st Line Support Technician, Desktop Support Technician, Service Desk Analyst, or similar IT support environments—particularly those who are confident working with incident management systems and have a strong eye for detail in technical monitoring scenarios. Responsibilities: Monitor and log incidents through the fault management … critical metrics Register faults and assist callers with routing their issues appropriately Support continuous improvement by providing system/process feedback Adhere to Quality Management, Health and Safety, and Security protocols Key Skills/Experience Required: Essential: Experience in a 1st Line Support or Service Management Centre environment More ❯

Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge … have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration … and implementation experience from 7.3 to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research More ❯

Deployment, configuration, and maintenance of power systems (IBM AIX & IBMi) according to best practices and standards Ensuring ITIL/Agile procedures are followed, e.g., Incident Management and Change Management processes. Collaboration with other team members or other teams to develop, improve automation strategies and deployment processes. Knowledge … have expert working knowledge of: IBMi Operating System Upgrades. PTF/Technology Refresh/Service Pack Application BRMS Backup and Restore. 3rd Party System Management and Job Scheduler Package experience (Robot, Revsoft, Halcyon). LPAR configuration. Exposure to High Availability Software – Management of Mimix/ICluster Software. Administration … and implementation experience from 7.3 to 7.5. CL coding capability. VIOS Server skills SEA and NPIV understanding. System Firmware Upgrades HMC Management and Upgrades Tape Library Management Experience of supporting global IT infrastructures in a technical role Discussing technical solutions with customers/suppliers Ability to troubleshoot, research More ❯

in which everyone is encouraged to be open and forward-thinking. Job information: Functional title - AVP, IT Security Specialist Department – Security Governance and Risk Management Corporate level – Associate Vice President Report to – Director of Security Location - London, onsite 2 days per week About the role: The individual will be … consultation on remediation approaches to address gaps and continue ongoing monitoring of remediation, re-assess until reduced to an acceptable level. Supporting Cybersecurity Risk Management strategies based on security findings and observations. Including informing improvements to organizational cybersecurity risk management processes, procedures and activities are identified across all … written communication skills to convey complex technical information clearly and effectively. Presenting data insights to non-technical stakeholders Base level understanding of security risk management and taxonomy principles, to reduce risk to an acceptable level. Knowledge of vulnerability management and incident management practices. Ability to learn More ❯

contracts) Overview Join a delivery-focused team enabling a critical government data programme. As Service Manager, you’ll drive the migration of core service management practices from the current Data Programme (utilising Jira) into the Enterprise Services area (using ServiceNow). This is part of a broader service management … are supported, monitored, and improved across central and product teams. How This Role Fits In You’ll support the build-out of a service management architecture that enables applications to be: • Effectively monitored • Reliably supported • Transparently reported on • Continuously improved You’ll help migrate key practices into the Home … Office’s enterprise-wide ServiceNow environment to ensure operational scalability. Key Responsibilities • Lead hands-on migration of core practices: o Incident Management o Problem Management o Change Enablement o Service Desk o Request Fulfilment • Plan and facilitate detailed workshops with Civil Servants to: o Explain impacts of More ❯

Maintain awareness of current and emerging threats that might impact Cogna Manage and maintain our MDM solution and ensure hardware is compliant SaaS vendor management, ensuring compliance and regular reviews. What we’re looking for 5+ years of enterprise IT/information security or similar relevant experience; B2B, SaaS … compliance, including GDPR, ISO27001, CyberEssentials, and SOC2 Type II, both from the technical as well as corporate side. Strong understanding of (third-party) risk management principles, incident management and security operations Strong MacOS admin experience; ideally with JAMF Some experience with modern cloud environments; Azure preferred Proficient More ❯

SaaS-based applications across various internal functions, including Finance, Underwriting Ops, Claims, Actuarial, Risk, and HR. Act as the first point of contact for incident resolution and issue management, ensuring that all reported problems are addressed in a timely and professional manner. Collaborate with internal stakeholders and third … vendors to triage, troubleshoot, and resolve technical issues. Monitor application performance and proactively identify potential issues before they impact the business. Lead or support incident response for application outages or degradation, including root cause analysis and reporting. Maintain and update support documentation and knowledge bases. Carry out compliance activities … applications. Deliver basic training sessions and create user guides or materials to help teams get the most from their tools. Support change and release management processes where relevant to application updates or transitions. Skills & Experience Required: Strong application support background, ideally within insurance or financial services. Proven experience working More ❯

particularly in regard to basic firewall configs), including hardware deployment and support Coordinate with third-party MSPs for network and infrastructure implementation and ongoing management Manage firewall operations and connectivity with ISPs Oversee network IP addressing and VPN setups Support business continuity through proactive incident management Maintain … and configuration records for infrastructure and software Support software licensing and upgrades Support data privacy and security audits Requirements: Strong knowledge of Azure infrastructure management Strong LAN and WiFi network understanding (ability to configure/troubleshoot to a reasonable level and manage). While absolutely not a requirement, a More ❯

Ansible, or Python for automating upgrade-related tasks. Storage & SAN Connectivity: Understanding of integrating VMware with SAN/NAS storage (Fibre Channel, iSCSI). Incident Management & Support: Experience handling P1/P2 incidents and working with Cisco TAC/VMware Support. Infrastructure Documentation: Ability to create detailed upgrade … site UCS management. Familiarity with VMware vSAN and NSX. Knowledge of hybrid cloud deployments (AWS/Azure VMware solutions). Understanding of ITIL change management processes. Priyanka Sharma Senior Delivery Consultant Office: 02033759240 Email: psharma@vallumassociates.com More ❯

ll support internal audits, guide compliance efforts, and drive continual improvement across their information security systems. Key Responsibilities Manage and evolve the Information Security Management System (ISMS), including drafting and maintaining security documentation such as policies, standards, and procedures. Report on security performance metrics to senior leadership on a … ISO 27701:2019, and SOC 2 across multiple international offices. Lead internal audits and manage responses to external security assessments. Support third-party risk management, including vendor due diligence and client compliance questionnaires. Assist with security incident management and help improve organisational threat awareness. Champion secure behaviours More ❯

goals through cross-functional collaboration. Drive innovation and continuous improvement in network performance, support, and security. Champion best practices in network architecture, operations, and incident management. Ensure effective workload monitoring via ServiceNow and foster operational transparency. What You’ll Bring: Demonstrable technical expertise at CCNP (ENT/DC/ More ❯

the stability, performance, and evolution of our End User Computing services, delivering large enterprise-scale virtual desktop infrastructure (VDI) solutions. Key Responsibilities Team Leadership & Management Lead and manage a blended team of support and delivery engineers, fostering a collaborative and high-performing culture. Provide mentorship, conduct performance reviews, and … solutions using Citrix and VMware technologies. Oversee the implementation of new solutions and upgrades, ensuring alignment with business needs and technical best practices. Support Management Oversee day-to-day support operations, including incident management, ticket queue oversight, and escalation handling. Ensure SLAs are met and service quality More ❯

Undergraduate degree or equivalent combination of training and experience Ability to demonstrate excellent understanding of business processes and systems Proven experience in ITIL Practices (Incident, Request, Change and Problem) Proven track record in service organisation providing incident management services Proven experience of managing a front-line client More ❯

release pipelines – CI/CD (Octopus Deploy/Azure DevOps/TeamCity) Knowledge of Azure monitoring, alerting, message queues Understand or worked within an Incident Management Process (ITSM More ❯

release pipelines – CI/CD (Octopus Deploy/Azure DevOps/TeamCity) Knowledge of Azure monitoring, alerting, message queues Understand or worked within an Incident Management Process (ITSM More ❯

release pipelines – CI/CD (Octopus Deploy/Azure DevOps/TeamCity) Knowledge of Azure monitoring, alerting, message queues Understand or worked within an Incident Management Process (ITSM More ❯

elicit, document, and validate data migration, scope and quality expectations, and reporting requirements. Establish strong governance for the workstream, including detailed planning and proactive management of Risks, Assumptions, Actions, Issues, and Dependencies (RAAID). Ensure successful delivery across all key phases of the migration lifecycle: Discovery – Analyse current and … target data mappings. Rehearsals – Lead the planning and support the execution of dress rehearsals. Cutover – Lead the live data migration, coordinating with all parties. Incident Management – Handle post-migration issues and escalations. Communication – Maintain clear, consistent updates to stakeholders. Manage the process for achieving formal cutover sign-off … and best practices. Extensive experience of migration of applications, systems, processes, and data in banks and/or building societies is essential Excellent stakeholder management and communication skills with proven ability to co ordinate technical delivery teams and cross-functional contributors including the ability to effectively engage with non More ❯

You will need: Experience with GPON/XGSPON technology is ESSENTIAL Good understanding of optical CWDM and DWDM technologies Experience in network monitoring and incident management Strong knowledge of IP, OSPF, BGP, and MPLS networks (Juniper preferred) Hands-on experience with network monitoring tools (e.g., SolarWinds, Nagios) Troubleshooting More ❯