1 to 2 of 2 Incident Management Jobs in Berkshire with Remote Work Options

our award-winning team you’ll help the business become an intelligent, connected organisation in order to deliver our digital transformation and turnaround. The Incident Management Lead will be an experienced IT Service Management professional with responsibilities to support the delivery of Incident Management in … a 24x7 operational environment supporting all Thames Water business areas. The role will ensure that all Incident Management process activities are fit for purpose to meet the needs of the Thames Water Business. What you’ll be doing as an Incident Management Lead Support the delivery … of the Incident Management process, priority matrix, procedures and guidelines Assist in managing the Incident Management Process and ensure it is delivered to the agreed level of performance to support service availability Act as the focal point for Incident Management for Thames Digital, acting more »

The Bridge is partnering with a national Utilities business to recruit an IT Knowledge Management SME. The position is full-time/permanent and can be based at our clients offices which are in Berkshire or Hampshire. The role can be predominantly remote with some travel to our clients … offices each month for team building and catch-ups. The IT Knowledge Management SME reports to the Head of Service Management and is part of the Service Management team. - Through the development and management of an effective and comprehensive Service Knowledge Management System, and associated … and leverage knowledge through all aspects of operation and all stages of the service lifecycle. - The role will utilise a strong background in Knowledge Management to own and be accountable for all aspects of the IT Knowledge Management process (including development, governance, compliance, reporting and continual improvement) regardless more »