5 of 5 Remote Incident Management Jobs in Berkshire

Incident Management Lead - Reading, Berkshire, RG1 8DB Contract: PermanentSalary: Competitive salary up to £63,000 depending on experience. As an Incident Management Lead , you will be responsible for ensuring the effective delivery and continual improvement of the Incident Management process across a 24/7 operational environment. You will play a pivotal role in … managing the end-to-end lifecycle of incidents, minimising business impact, and ensuring service continuity across all Thames Water business areas. This role requires excellent service management expertise, strong communication and stakeholder management skills, and the ability to operate effectively within a multi-vendor, offshore-supported environment. What you’ll be doing as an Incident Management … the central point of contact for all major and business-critical incidents (P1 & P2), ensuring rapid response, clear communications, and timely resolution. Support the delivery and governance of the Incident Management process, priority matrix, policies, procedures, and associated guidance. Work on a 24/7 rota to manage major incidents and escalations, including out-of-hours incident More ❯

team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels and driving Anaplan adoption. We put the customer at the centre of what we … KPIs Reporting to our Head of Managed Services/Care, you will take the lead in ensuring our customers are availing of our services. Responsibilities & Accountabilities: Customer Relationship & Stakeholder Management Act as the primary point of contact between the customer and the managed service team. Quickly establish close relationships with key customer stakeholders, understanding their current service requirements and … business needs into actionable enhancements, business critical updates and new Anaplan models . Manage escalations , ensuring critical issues are addressed promptly and keeping the customer informed of resolutions. Service Management & Operations Ensure that service delivery aligns with the agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) . Oversee the incident management , problem resolution , and change More ❯

and optimized ETL/ELT workflows. Experiment with new tools, technologies and approaches to support the organisation’s analytics and insights strategy. Provide ongoing support for data products, including incident management and defining key performance metrics. Collaborate on new data initiatives from the earliest stages, working across multiple technical teams to bring ideas to life. Contribute to proof More ❯

improvement. The Role Lead and coach a high-performing, cross-functional agile team (6 engineers + BA + QE) Shape team practices around code quality, test automation, tooling, and incident management Continuously improve how the team operates, identifying skills gaps and coaching individuals to close them Support the deployment and adoption of tools like Backstage, GitHub Copilot, LinearB More ❯

assets and operations across multiple geographies. Their platform gives customers a digital twin of their people, locations and moving assets, layered with threat intelligence, communication tooling, travel safety and incident management - all delivered in a modern, user-led experience. The organisation has a flat structure with a collaborative culture: low ego, open, helpful, pragmatic and relentlessly focused on More ❯