Head of Service Management
- Hiring Organisation
- Xcede
- Location
- Slough, Berkshire, UK
- Employment Type
- Full-time
position involves financial and operational oversight of all service management and operations teams, ensuring transparent service delivery with high availability standards and rapid incident resolution. The role manages and limits operational risk to customers while delivering measurable business value through optimised service operations. Key Responsibilities & Requirements Service Management & Operations … Excellence Implementing vision and strategy for service management and operations excellence across the organisation Incident and problem management oversight, ensuring rapid service restoration, root cause analysis, and continuous service improvement Change and release management coordination to minimise service disruptions while enabling fast, safe deployments Service level management, including ...