Customer Experience Lead - B2B
- Hiring Organisation
- Project People
- Location
- Theale, Berkshire, UK
doing Own and continuously evolve the end-to-end customer experience strategy across the full B2B customer lifecycle. Lead customer journey mapping and service blueprinting, creating clear frameworks that improve customer outcomes and align cross-functional teams. Develop and drive the Voice of Customer programme, turning customer feedback … influence senior stakeholders and deliver measurable improvements. You'll also have: Experience designing and improving end-to-end customer journeys. Expertise in customer journey mapping, service blueprinting and Voice of Customer programmes. Strong commercial awareness with the ability to translate customer insight into business performance. Excellent stakeholder management ...