2 of 2 Remote/Hybrid Journey Map Jobs in Berkshire

beyond isolated touchpoints to design truly end‐to‐end experiences. What You’ll Do Design and improve services across digital, physical, and operational touchpoints Map and analyse customer journeys to identify pain points, gaps, and opportunities Uncover dependencies across systems, teams, and processes that shape the customer experience Facilitate … stakeholders and drive decisions Translate research and data into actionable insights that inform product and service direction Create service design artefacts such as journey maps and service blueprints Collaborate with multidisciplinary teams across the business Ensure solutions are desirable for users, viable for the business, and feasible ...

residents. Key Responsibilities Lead and facilitate stakeholder workshops across Adult Social Care services Capture and document as-is customer journeys and experiences Design and map "to-be" pathways to support service transformation Work collaboratively with a broad range of services, including: Learning Disabilities Mental Health Reablement Safeguarding 65+ Services … Adult Social Care Strong background in service transformation and redesign Demonstrable experience facilitating workshops and leading stakeholder engagement Expertise in process mapping, customer journey mapping, and business analysis methodologies Ability to lead discussions and drive consensus across diverse professional groups Excellent communication and documentation skills Working Arrangements Hybrid ...