Compile, analyze, and present monthly KPIs by region (e.g., CS Dashboard, internal SLAs, turnover reports). Identify trends, gaps, and opportunities for process improvements through KPI analysis and customer ordermanagement data. Collaborate with the Supply Chain organization on KPI analysis related to order-to-cash flow, on-time shipment, and delivery performance, ensuring that Customer Service … insights contribute to improved supply chain outcomes. Provide actionable insights to leadership to enhance productivity, efficiency, and customer satisfaction. Process Management & Improvement Document, review, and optimize customer service operations and ordermanagement procedures. Partner with Supply Chain, Transport, and Warehouse teams to identify and implement improvements in order-to-cash processes and shipment reliability. Support knowledge … Act as a change agent to implement new ways of working, ensuring adoption and sustainability. Systems & Key User Responsibilities Salesforce Service Cloud CRM : Act as key user, ensuring case management, workflows, and dashboards are aligned with business processes. Provide first-line support, testing, training, and feedback to IT for enhancements. Distributor Portal : Support portal functionality, ensuring smooth access, orderMore ❯
Connect are proud to partner with an end-user client on an exclusive basis. We are interested to speak with Senior Supply-Chain Consultants who have experience in sales ordermanagement, contract management & subscription billing (ideally). Requirements: - 10+ years in Microsoft Dynamics SCM/Supply Chain Management - Experience in sales ordermanagement, contract … management & subscription billing (ideally) - Ability to architect solutions in these areas - Excellent communication skills and ability to lead on workshops - challenge client - UK based candidates only please There will be travel in the first 4 weeks once you carry out detailed requirements gathering. This looks like 2-3 days a week on site. Thereafter, the role will be mainly More ❯
15+ years of experience across all aspects of SDLC like architecture & design, development, testing, project management/delivery management 6+ years of project management and program management & customer management experience 3+ years of experience in delivering using Hansen technology products like OM/PI/Product catalog More ❯
15+ years of experience across all aspects of SDLC like architecture & design, development, testing, project management/delivery management 6+ years of project management and program management & customer management experience 3+ years of experience in delivering using Hansen technology products like OM/PI/Product catalog JBG81_UKTJ click apply for full job details More ❯
your customers and supply chain to ensure a smooth delivery of the project/product. You will be managing multiple actions to their successful completion. You will use of OrderManagement portals, so IT literacy is essential, any experience of Cisco would be a bonus. Although experience of ordermanagement, purchase orders, supplier management will More ❯
post, and general correspondence Maintain office supplies, equipment, and facilities Assist with scheduling meetings, booking travel, and diary coordination Support the team with document formatting, data entry, and file management Help process purchase orders, invoices, and basic finance admin Liaise with external suppliers and service providers Essential: Previous experience in an office administration or office coordinator role Highly organised More ❯
Maidenhead, Berkshire, England, United Kingdom Hybrid / WFH Options
Marc Daniels
stationery Organise team socials, holidays, and events Welcome visitors, answer calls, and prep meeting spaces Coordinate office maintenance and vendor appointments Schedule IT maintenance and liaise with external vendors Order IT equipment and onboard new starters Cover basic finance admin when the Finance Manager is away Maintain our LinkedIn page and ensure the website is current Handle job board More ❯
with our rapid growth, we're looking for an experienced and technically-minded IT Product Manager to lead the development and optimization of our internal systems and platforms - from ordermanagement and inventory to payment gateways and CRM tools. Your Role As our IT Product Manager , you'll be the driver behind the systems that power our eCommerce More ❯