3 of 3 Remote/Hybrid Problem Management Jobs in Berkshire

Head of Service Management & Operations role is responsible for establishing and maintaining world-class service management practices and operational excellence throughout the organisation. This role drives the implementation of ITIL-aligned service management processes while fostering a culture of reliability, continuous improvement, and customer-centricity. The position … involves financial and operational oversight of all service management and operations teams, ensuring transparent service delivery with high availability standards and rapid incident resolution. The role manages and limits operational risk to customers while delivering measurable business value through optimised service operations. Key Responsibilities & Requirements Service Management & Operations ...

Banking client is seeking an Authentication and Identity Lead to take ownership of the design, management, and support of its IAM estate across EMEA. We are partnered with one of the world's leading financial groups, with a global network of over 2,700 locations across more than … will act as the main escalation point for complex incidents and technical challenges, while also helping to shape the technical direction of Identity Management across the business. You will work closely with leadership, service delivery, and wider technology teams to ensure secure, resilient, and scalable identity services that align ...

resolver groups and Service Desk to maintain high service standards and timely resolutions. • Detect, diagnose, and resolve service and infrastructure issues, ensuring incident and problem management is handled to the highest standards. • Ensure shortest restoral times possible, initiating the timely escalations to specialized resolver groups inside and outside … operations and delivery services, conduct diagnostics and provide service request ownership to ensure resolution of customer problems • Support the senior team members in the management, reporting, and coordination of day-day tasks during absence of the Technology Lead. • Use the appropriate tools and equipment to perform the installation, intervention ...