2 of 2 Remote/Hybrid Problem Management Jobs in Berkshire

enterprise infrastructure across hardware, applications, and networks Work closely with customers and technical specialists to resolve incidents within SLA Provide clear incident/problem updates and customer communications Support continuous improvement by documenting solutions and updating knowledge bases Maintain accurate configuration and asset management records Champion a 'security … hardware, including hardware/software RAID Experience contributing to technical projects Knowledge of data centre operations, processes, and controls Working experience in Incident and Problem Management Excellent troubleshooting skills Soft Skills A problem solving mindset and analytical thinking Strong communicator and collaborative team player Passion for cybersecurity ...

collaborative culture, excellent customer service, and strong technical delivery. You'll step into a key leadership role where your experience in service management, people development, and operational excellence will directly shape the continued growth and maturity of the support function. This position is hybrid working, office-based 3 days … continuous service improvement . Manage resource planning including holiday scheduling and ensuring adequate cover. Conduct and communicate Post-Incident Reviews (PIRs) and support proactive problem management efforts. Collaborate with internal teams and account managers to support client roadmaps and service quality. Support recruitment, onboarding, and training ...