1 of 1 Remote Process Management Jobs in Berkshire

center metrics to identify gaps and implement strategic improvements. Coach and develop teams to deliver outstanding, multichannel customer support. Oversee the full PC lifecycle for users, ensuring health and management compliance. Collaborate with the Salesforce team to deliver process-aligned training programs. Drive performance through effective Genesys configuration and workforce management. Design customer engagement and process management … Extensive hands-on experience with the Genesys system is essential for this role. Strong problem-solving skills and the ability to handle high-pressure situations. Excellent communication and stakeholder management skills. Knowledge of global customer service trends and standards. More ❯