4 of 4 Remote Process Management Jobs in Berkshire

responsibilities will include: Service Delivery and Operations: Oversee the day-to-day operations and performance of all IT services, ensuring they meet agreed Service Level Agreements (SLAs). Team Management: Lead, mentor, and manage the IT Support team, strengthening a culture of customer service, accountability, and operational excellence. ITIL Process Management: Champion and manage key ITIL processes … including: Incident Management: Ensure quick and effective resolution of all service disruptions. Problem Management: Analyse root causes of recurring incidents and implement permanent solutions to prevent future occurrences. Request Fulfilment: Streamline the process for fulfilling user service requests. Service Level Management (SLM): Monitor and review the IT services provided, and the agreements made with the business. … service-related issues, communicating clearly and professionally with the business and partners on the service status, planned outages, and improvement initiatives is imperative to the role. Supplier/Partner Management: Manage relationships and performance of third-party suppliers and service providers, ensuring partners deliver their agreed-upon services efficiently, securely, and in alignment with our IT Service Strategy and More ❯

experience within IT services or IT category procurement is essential as are excellent interpersonal and communication skills with an ability to be informative and firm as required. Key responsibilities: Management of the Procurement team as well as taking a hands -on role in key procurement activities Client invoicing (regular ad hoc invoicing throughout the month in addition to management of the main monthly run) Ad hoc procurement requests for clients, sourcing, quoting, purchasing Vendor relationship management; including selection, onboarding, performance monitoring and issue resolution On boarding and off-boarding customers Product catalogue and pricing maintenance, including standardisation and simplification Logistics of shipments between vendors, clients and our offices Defining, monitoring and reporting on Procurement KPIs Management and maturing of procurement processes Working with colleagues in other teams to leverage the existing tool set to streamline and automate procurement processes Essential experience Previous team management/leadership experience Strong vendor management negotiation and relationship management experience Strong background in invoicing, procurement cycles, and process management Experience working with international vendors and More ❯

Appian applications. Participate in workshops, testing, and go-live activities to ensure successful project delivery. Collaborate closely with technical teams to support integrations and solution enhancements. Contribute to documentation, process improvement, and knowledge sharing across the team. Skills & Experience: 12–18 months of hands-on Appian experience in an analyst or consultant capacity. Solid understanding of business process management (BPM) and workflow automation. Strong client-facing and communication skills - confident engaging with stakeholders at all levels. Ability to analyse business needs and translate them into functional and technical requirements. Exposure to agile delivery environments and collaborative project teams. Why Join Us? Opportunity to work on innovative digital transformation projects across multiple sectors. Supportive environment with clear More ❯

digital briefs across the wider Client planning team, where needed. Taking ownership of client accounts, including sharing strategic opportunities, creating and presenting yearly forecasts & plans, day-to-day campaign management, preparation and delivery of post-campaign analysis, and client engagement. Responsible for ensuring Digital Managers and Executives deliver best-in-class client leadership, alongside the Client Planning teams, and … best practice digital activation for all clients, through ownership of in team training, process management and consultation. Quickly learning about and adopting Medialab’s data driven approach to media, and our high levels of client service, being a resourceful and independent thinker and problem solver Deliver accurate and detailed media plans and yearly forecasts across digital channels, including … also continuing to raise the bar and constructively challenging media plans to drive growth for clients. Working with in-team Digital Directors to support Operational & Strategic projects including; training, process, partner relationships, product testing & onboarding, measurement, thought leadership and best practises. THE SKILLS YOU WILL BRING Experience of activating Paid Social, Display and Video strategy to the highest standard. More ❯