managing complex infrastructure or technical projects. • MS Project Expertise: Advanced skills in Microsoft Project for planning, tracking, and reporting. • Multi Workstream Coordination: Demonstrated ability to juggle multiple workstreams and resource allocations simultaneously. • Technical Acumen: Previous infrastructure experience or strong technical background to effectively liaise with engineers and vendors. • On Site Commitment: Willingness and ability to work from CGI's More ❯
deliverables. Leading complex research projects - including headline projects from the company roadmap - across the full development lifecycle from prototypes through to commercial production and deployment. Providing clear recommendations for resourceallocation and prioritisation, including hiring needs and budgetary plans for review and sign-off Preparing reports and presenting updates to executives and other senior leadership on the progress More ❯
collaboration with cross-functional and regional teams. Lead Strategic Integration : Align omnichannel initiatives with Hub service evolution, digital transformation (DT), and Insights to Impact (I2I) for cohesive execution and resource allocation. Drive Consistency & Innovation : Champion customer experience design principles, scale best practices, and incorporate local innovations (e.g., GenAI, automation) into global strategies. Measure & Optimize Performance : Develop KPIs, feedback loops … Degree or higher Proven track record in designing and scaling digital or omnichannel services in global or regional shared services models Strong operational and delivery mindset with experience in resource planning, project management, and performance tracking Knowledge of omnichannel technology: SFMC, orchestration, DAM, analytics, CDPs, GenAI Skilled in service frameworks: intake models, SLAs, KPIs, governance Understanding of pharma customer More ❯
