Technical Business Analyst
- Hiring Organisation
- Vallum Associates
- Location
- Windsor, England, United Kingdom
Technical Business Analyst (Contract) Windsor, UK (Hybrid - 1 day per week onsite) 6 Months We are seeking an experienced Technical Business Analyst to join a large-scale customer service transformation programme. You will work closely with Product Engineers, Enterprise Architects, and Agile delivery teams to support … Responsibilities Analyse existing application architecture and customer service platforms. Support the transformation of IVR and AI-driven customer service capabilities. Gather and document technical and business requirements. Collaborate with architects, engineers, and cross-functional teams to identify dependencies and mitigate technical risks. Drive customer journey analysis, process improvement ...